UPSReviews 2,216

STAY AWAY!
Worst delivery service ever. If I could put MINUS 5 stars out of 5, I would do it.
It is not the first time that I have an issue with UPS, but this time I decided to step in and write a review:
I live in a 400 units building.
1- The agent in charge of the delivery to our building put a notice ON THE WALL DOWNSTAIRS stating that I wasn't home for the delivery. I did NOT leave my apartment the whole day and even more, on the building's door, there is a screen with dial number connected directly to my phone for the delivery (number specified on every package) that has never been used. I had to drive FAR from home to pick up my package.
2- Today, in front of the building two BIG packages (not mine) were in the middle of the corridor, one of them broken. I called the UPS customer-service center to discuss these issues, and they refused to even discuss or take notice to do something about it, giving me the excuse that it was not mine, and that they did not care about it until the write full owner made a complaint. They didn't even understand that my problem was that I had that happened to me in the past. All this to say that I would like it to stop. From now on I will do whatever it takes to avoid using UPS.

I attempted to send a package via UPS. The driver claimed he was unable to locate address although their is an address sign I 51/2 inch block numerals. The recipient was notified that her address could not be found. She was notified a second time that the package would be returned to sender. The recipient was notified of this before, I, the sender was notified. After almost 6 hours of phone calls I received an email saying the package had been delivered to the recipient. I, the sender, do not have the package nor does the intended recipient. I've been charged for the initial mailing and additionally for returning the package to me. I do not have the package. To date I've lost approximately $120 because of UPS. They really are completely inept. I should have used USPS.

Received an email from UPS stating my package was delivered on Easter at 11:59. I was home. No package and no attempt to deliver. They were never there. I used the tracking number they gave me on the email but there were no online options for this issue. Called customer service; the autobot options hung up on me several times. All info in their email and info on their tracking page tells me my package was delivered by UPS to my doorstep. Which was a lie. I give up after an hour and leave an email on their site. I received an apology of sorts from UPS today via email. Then they tell me to call the US Postal service because they gave my package to them to deliver so they are not responsible. I call the sender and they state this happens a lot with UPS and they are looking for other shipping options. Im now reordering $400 worth of contacts. I wasted over an hour using their website and their customer service info that was listed on their delivery email. No luck. They dont care if they deliver their packages. Completely disgusted

I took the today off because I was waiting on a package being delivered by UPS. I was home all day doing nothing but waiting. Tracker said it was slated for deliver until 8pm. I checked the tracking throughout the day and suddenly it changed to be delivered the following Monday. I call customer service and they said the driver attempted deliver at 3:58 but no one was home. Again I was home all day. They said they will advise the driver to make another attempt. So at 8pm I called back. They said that the driver's comment was because I have a large outside dog. Yes I do have a dog, she about a foot long from nose to tail and stays inside. When she's out I'm out. They said my package was still on the truck and the driver was told to return to my house. It's now 9:50pm and still no delivery. I've had things delivered before via UPS and Fed Ex, the always leave it on the porch. He or she just didn't attempt the delivery. Two excuses means no excuse only a lazy driver. Still waiting for delivery.

Not my first bad experience with UPS. Disappointing to say the least. The fees were paid by me days back over the phone. My package is till sitting at some security waiting to be cleared. If I had a choice to never use UPS, I would take that route. This is not how you build a reputation folks. You need to sort your crap out at the highest levels. I will be dealing with and recommending only FEDEX to anyone I know that needs shipping services.

I went to UPS Store #2545, 1905 W 4700 S, Salt Lake City, UT, around 11 am today, April 8,2020.
I asked the woman (I can not say "lady"; she's not), a question about my charges and she yelled at me saying "READ! READ! READ!"
I felt so bad, so humiliated. I barely could say, "I didn't know. Don't treat me as a stupid".
I am pretty sure it was because of my accent. Is it a reason to yell at a customer?
Not long ago, I worked at UPS and we were taught that UPS treats every PACKAGE as an HONOR GUEST (it was in Arizona, for the 5-day training to be a Delivery/Driver).
I wish this old gray, curly hair woman treated me as a package... but she did as garbage... shame on you, UPS, having this woman working with people!

Greatly Offended Customer

PS, this is not the first time I go to this store, but this is the first time I've been so humiliated as she did. NEGATIVE STAR.

Once again, I was foolish enough to stay home from work because UPS states my package is on the truck and will be delivered today. After waiting all day. Finally at 6pm it states ig is back at their destination scan. I would never have them send a package or deliver a package. Why some retailers choose them is beyond me. If when I order packages. I learn that shipping will be through UPS, I cancel the orfer and go to a retailer that does not use UPS.

UPS is quite possibly the WORST run company i have ever dealt with in my entire life. Zero customer support, completely incompetent workers and delivery men who make packages "disappear." I do not know how this company thrives on utter dishonesty and lack of competence. They are inefficient, dishonest, and inaccurate. DOES NOBODY VET THESE DRIVERS? How does one say a package is delivered when all of my cameras show me otherwise. Yet customer service has no idea what happened with the package and they are conducting an "investigation." The driver lied- it's that simple.

Once again, this sorry $#*! UPS driver did not attempt to even get out of the truck. I wait ALL day at the door for nothing. This is the norm for UPS, people. Because nothing ever gets done to punish then or make them better. Even when you phone number is on the package, their boss says they're not obligated to phone you, even after dialing *67. Trust me, nobody wants your freaking number! This is why I love Fedex! They go above and beyond to please you. UPS sux balls. They will stay the same. They will never get better...

Been waiting for my package for over 3 days when they said it would be delivered on the first day by the end of the day. I would recommend this company to nobody. By far one of the worst companies I have every tried to deal with. They don't care about customers and nothing is every there fault. I am truly hoping this company goes out of business before the end of the year. Like cmon look at the reviews on this website. 50 five star review and 272 one star review. You have to be ashamed when majority of people hate your company.