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UPS Reviews Summary
The overall reputation of UPS is marred by significant concerns regarding service reliability and customer support. Many customers report frequent delays in package delivery, errors in shipping, and inadequate responsiveness from customer service representatives. Complaints highlight issues with lost packages, unfulfilled delivery promises, and a lack of accountability, leading to frustration and dissatisfaction. While some customers acknowledge the company's long-standing presence in the industry, the prevailing sentiment is overwhelmingly negative, with calls for improved communication and service efficiency. This feedback suggests that UPS must urgently address operational shortcomings to restore customer trust and satisfaction.
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This company from customer service to delivery is less than one star, they are clueless what good customer service is, and they ruin peoples packages, wish you would go out of business, lousy company, terrible experiences every time, lazy, poor handling of customers, nothing good from UPS,
Never ship with UPS if you cannot afford to lose it!
I ship and receive lots of packages every day. Of that UPS is the worst compared to others. If they lost a package, your item is lost. They will drag you with all kinds of paperwork and at last, they show you the middle finger. I am cutting down all our UPS shipments and requesting all my vendors to avoid UPS shipping.
I order desktop on Amazon to be able to work.
The company shipped and the desktop it was coming on time but when it got to the day April 28,2020 it didn't show up so I went on UPS website to see where it is and it never got scan. So I message the seller telling them that my package never came and they opening a investigation with UPS and the seller did refund my money after UPS finally answered me on their Facebook page when I asking where my package is and they got back to me few days later tell me that the seller never shipped.
@ 1488 Deer Park Avenue Deer Park there is a rude, nasty, discriminated old customer agent. He should retired if he does have the patience with customers. He get out go to Staples just because O said how much Staples charges to print. He refused to give me his name and he was@ the mentioned location@ 11:15am he didn't help with my UPS label He is a must gone
Waited in lobby for my package. Driver drove up and before I could get out the door, he stuck a "could not deliver" notice on the outside door and RAN back to the truck and drove off. I waited on the phone for 45 minutes to inquire WTF only to be hung up on before even saying hello.
Good thing my shipping was free
I was suppose to get package on May 2nd by the end of the day no package was delivered they gave me a time when to expect my package but every time they add an hour and then they add another hour and here its May the 3rd and I'm still waiting for my delivery. Good thing it's not my medication I be dead by now. I'll never ship with the big $#*! if I can help it.
UPS destroyed 8 of my 16 light fixtures and refused to do anything to help me. They told me it was my problem and they were not doing anything more to help. The retailer stepped up and made right everything that UPS destroyed. Customer service is a joke at best, they refused to have a manger contact me, said it was against company policy and said it would take to long to speak to a supervisor. AVOID UPS if you have options!
The worst delivery company I've ever seen in a decade.
1) The divers do not carry phones and can call you when they arrive.
2) Customer service is useless.
They set my delivery to a pickup point that is even further than the store itself after I've waited for their delivery more than a weak.
UPS packages are always days late for some reason. Why isn't the shipping updated when there's a delay? Why be so ambitious about estimated delivery dates when it's ALWAYS late?
Do you want your package delayed and you calling daily call to check on its status? Do you want hypertension? Then UPS is the company for you.
UPS has effectively lost entirely all of my future business. They have provided me not one, not two, but three false delivery dates. My parcel requires a signature so I must be home when it arrives otherwise it will take an additional two days as it must be returned to the sorting facility and processed... I have wasted 2 days due to their incompetence. I called yesterday and sat on hold for 45 minutes only to be told they cannot call the sorting facility and there's nothing I can do but wait but that the package was scanned and will be out for delivery today. I checked online today and my package was not listed as "out for delivery" so again, I sat on hold for an additional 50 minutes only to be told the exact. Same. Thing. At least this time I called in the morning so a third day won't be wasted. Garbage
My urgent document has been delayed for 2 days by UPS.
As a result, my partner and myself have high risk of missing the Repatriation Flights sent by our Government, which will cost us thousands of dollars being trapped in the foreign country.
UPS has the poorest customer service I have ever seen. They are slow and can not be trusted.
We will never use UPS again. Please use other courier.
DO NOT USE UPS.
Driver totally ran pass my house and marked missed delivery just because he had to call access to get through the gate. I'm guessing he was too lazy to do deal with that. This is a on a Saturday now I have to wait on Monday Smhh
UPS Hungary is the most pathetic service one can have on Earth. I shipped a package after paying 150 USD from USA to Hungary. It reached to their Budapest store which they call Vecses in six days and the package is lying there for the last ten days without any headway. They play dirty tricks. First they say the name of the receiver is incorrect, once you update it then they say the address seems to be incorrect, once you update the address then they say that there is no phone number of receiver on the package. I told them that on the airway bill it is mentioned but still they would insist to provide. Once you update the phone number then next day they say the receiver has requested to reschedule the delivery!, they then schedule a delivery but no one comes! They again say on their tracking web that a new reschedule is in progress. I have called their support centres 50 times to check what's going on? The call center from USA respond but say that they have no direct contact with Hungary center? But also make promise to help. The support center of Hungary don't hear a call, they receive the phone and put it on the side without answering anything. I have read in the reviews that these people are thieves and do the same tricks and then steal the package after declaring it that no one received it. You can not find any UPS mail address to report this matter directly instead you get Robot replying you standard answers and they don't even understand what you are trying to convey them. It s my humble request to everyone that please do not send your package to Europe through UPS especially to Hungary. HUNGARY UPS is a monster, it eats whatever it receives. They do not care that how much agony one can have if he has to go all this fraud. I pray to God to guide them and teach them how to do their jobs honestly. I will certainly take them to the task as I did not earn my money through fraud or cheating.
Terrible service ever, driver didn't knoch at the door at all and he market the order as unable to deliver as no one home,
UPS is the worst delivery company. They never deliver on time. Deliveries are late for days. Customer service is the worst. They have no clue where the packages are. I will never again order from a company that uses UPS for delivery!
I've had numerous items delivered by UPS.
Overall happy with deliveries. Nothing damaged. Drivers under very tight schedule.
1st and foremost Safety and Health are paramount for all UPS employees.
Thank you to all for your work thru these very trying times.
I wouldve given half or no stars if i could have. Ridiculous. 40min plus wait times (xs 4) just for them to tell me idk im sorry call the shipper(which i did xs 3). Idk why the pkg is saying in transit we never received it. My pkg left via ups mississauga to be delivered in Mississauga but got scanned in Winnipeg wtf. The pkg you dont have?. Beyond pissed off.
#NeverEverEvaaaaAgain
It was the worst idea to put my package into the hands of the ups delivery service. At first, i payed the import fees and they told me that the package would arrive at the end of the day. However, a few days past and nothing arrived in front of my door. I contacted them and they finally told me my package was lost and that i have to now contact the sender even though it was ups's fault. They were not helpful.
Need to give us more notice I almost miss my return pickup they just knock on door and left hand to run and catch them. Won't be using them again. First time to
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members