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UPS Reviews Summary
The overall reputation of UPS is marred by significant concerns regarding service reliability and customer support. Many customers report frequent delays in package delivery, errors in shipping, and inadequate responsiveness from customer service representatives. Complaints highlight issues with lost packages, unfulfilled delivery promises, and a lack of accountability, leading to frustration and dissatisfaction. While some customers acknowledge the company's long-standing presence in the industry, the prevailing sentiment is overwhelmingly negative, with calls for improved communication and service efficiency. This feedback suggests that UPS must urgently address operational shortcomings to restore customer trust and satisfaction.
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This is the second time ups has delivered my package to a different address than mine and the driver says he delivered it this time happen to me my next door neighbor so I got my package this time but wasn't the case the previous time. Ups drivers need to slow down and confirm the address that they are delivering too!
I have a inclosed front porch and they leave the packages out in the rain instead of putting on porch out of the weather. They need to reduce there lazy worthless drivers and hire real workers!
I really wish there were other options for when making a purchase through companies who use UPS to ship items. Anytime I'm expecting a package and it's shipped via UPS, there is an issue. And customer service is a freaking joke with them!
I'm shaking. Thats how angry I am. I've been looking for these people since 9am yesterday. Its 9pm the following day and still no package. I'm sick of feeling anxious because they're saying its on its way and then not getting my package. I'm sick of the lies this website is telling me. I'm sick of the anxiety the wait is giving me. I've been tracking the driver ALL DAY. He was circling my house ALL DAY. Came into my complex, DROVE PASSED MY HOUSE and I never seen him again. This company is a joke. I really hate UPS. I will never order anything online ever in life again if UPS has to deliver it. You guys really need to do something because this is not right you are going to lose so many clientele. In fact I REALLY hope you do. If I can give this company ZERO stars I would. I H. A. T. E UPS.
My package arrived today and only one side was taped. The box clearly was handled in a rough manner as the stuffing was falling out. Normally I would let this go, but I ordered a delicate plate. I am very upset with the handling of UPs. They usually do a much better job. I'm sad to see this.
Overall Service Lousy, I order online through Amazon and others at least three times a week if it gets delivered UPS I never know what I'm gonna get last week a package game I have pictures looks like it was dragged 10 miles, This week ordered two new tires for my trailer shipped from the same company said it was going to be delivered Monday now UPS says one will come today (Friday) one will come next week absolutely terrible service. How is it that it gets shipped by one company at the same time and gets delivered days later than it supposed to and two separate shipments.
My package was delivered to the wrong door after my neighbor has a sign up saying that only packages for that apt number can be delivered there. They didn't care, they threw it on the porch of the neighbor and signed it off and now my package is stolen. I've tried to file a claim and call UPS and nothing. Y'all are the worst and I now don't want to order anything because I'm scared it's going to come UPS. Amazon, FedEx and everyone else delivers to the right door, they just don't care!
I live in an apartment, I'm not sure if the delivery drivers are lazy or something but they dropped off everyone's packages around my apartment and decided to delay mine by a business( this happens often apparently)
They had my package so no excuse. I realize times are tuff, but I work at a grocery store where I cant just tell people
(I have your item, but come back in a day) just deliver if you have it! It's your job
I recently bought tv that was shipped through them. By the time i got my tv the box had stabed holes and slash marks. Pulled tv out and tv screen was solid bubble. They were nice to re pick up next day and covered charge to re send to seller but it came back and boy box was more holes then it left. It left today and i didnt do one damage to my package but ups says they owe seller not me. Why did i pay shippingedge were cracked..
I'm in Phoenix, AZ. Here are the facts what UPS is doing:
05/14/2020 9:00 A.M. Goodyear, AZ, United States
05/14/2020 1:58 A.M. Phoenix, AZ, United States Arrival Scan
05/14/2020 1:30 A.M. Goodyear, AZ, United States Departure Scan
05/13/2020 7:38 P.M. Goodyear, AZ, United States Arrival Scan
Facts don't lie!
By force UPS customer
Estimated delivery time was 3-5 days. On fifth day tracker showed will be delivered by end of day. No show. Next day estimated delivery moved out 3 days more. Seems to be based on estimates not actual tracking. Canada Post or Purolater services and tracking are much better and more accurate. I would give UPS a lower rating but it won't let me rate it zero stars.
Terrible service took my pair of shoes almost a month to get here. I would suggest NOT going here to ship ANYTHING. Terrible just terrible
Unbelievable! They just don't care, are incompetent, and systems don't work.
You spend hours on the phone to be promised delivery, but it's all lies. Parcel landed at depot 17th April it's 13th May still no delivery.
Had 4 days to properly send my package out. But somehow managed to mix it up and now I have to wait even longer. Very very unsatisfied with ups. Will never go through them again.
Over charged buy the ups store told if I didn't buy insurance thier only responsible for 100 Dollars And the shipping charge! Oh and guess what the insurance is the same amount as the shipping fee.
5 days to leave Nj. 12 days to ship to Wisconsin!
Ups took a big $#*! as a company when the went public! They started hiring anyone off the street one time I gave the driver a postal check he lost it or spent it they called me up said that I was responsible to replace it. Good thing I kept the copy of the check. You know the driver cashed it!
So ups sucks never going to use them again!
Was on hold for about one hour and 45 min just to speak to someone about my package finally someone picked up and couldn't speak English. Amazing.
Most Terrible shipping company I've ever dealt with in my life from this point on whoever uses UPS I will no longer ever buy from them never delete the drivers do what they want they let their drivers come when they want
Ups will rape and pillage your wallet Used them to handle brokage fees and delivery of a skimboard. Would have been faster and cheaper if I had went and picked it up myself.
Do not use!
I purchased a GoPro Max £479.00 and a Hero 8 black in December from GoPro them selves ( also do not buy direct from GoPro) the delivery was made to my next door neighbour one box had the hero 8 in it the other box was empty and had been re-tapped, I know it was definitely not my neighbour, but the box with the GoPro Max was empty, I contacted GoPro who will do nothing about it, they told me to contact UPS which I did, they collected the packaging immediately and said they would investigate, I contacted them to find out what was happening and they told me there contract was with GoPro not me so they will tell me anything. GoPro do not answer the customer service phone number you have to enter your details into the customer service contact web page and they will call you back, I have done this at least 50 times and they do not call you back. These are the two worst companies I have ever dealt with stay clear of both of them.
I've now had parts sitting in Peterborough for a week and when I called I was told they are in a trailer and won't be unloaded any time soon so I can't even go pick them up, worst shipping I've ever dealt with I've recently had to reorder and have fedex deliver them 3 days later I had my stuff. I'm still waiting for the shipment from UPS, where is your customer service
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members