Mark P.

Do not by direct from GoPro
Buy from a retailer or better still buy a different product
I ordered a Gopro max £478.00 and Gopro Hero 8 Black in December from Gopro them selves, Two boxes were delivered the Gopro hero 8 was in one and the other was empty. They delivered them to my next door neighbour, I know it was not them that removed the Gopro Max from the box and resealed it with brown packaging tape. I contacted Gopro to find out you can not talk to a member of their customer service team you have to fill in a page on their website and wait for them to call you back, which I did, Gopro have told me its a UPS issue I have contacted UPS who collected the packaging straight away, but when I called them back they told me GoPro was their client and they would not discuss the case with me. I have tried to contact Gopro at least 50 times using the contact me page on their web site but they never phone back, both UPS and Gopro are the two worst companies I have ever had the misfortune to deal with. STAY WELL AWAY FROM BOTH OF THEM.

Do not use!
I purchased a GoPro Max £479.00 and a Hero 8 black in December from GoPro them selves ( also do not buy direct from GoPro) the delivery was made to my next door neighbour one box had the hero 8 in it the other box was empty and had been re-tapped, I know it was definitely not my neighbour, but the box with the GoPro Max was empty, I contacted GoPro who will do nothing about it, they told me to contact UPS which I did, they collected the packaging immediately and said they would investigate, I contacted them to find out what was happening and they told me there contract was with GoPro not me so they will tell me anything. GoPro do not answer the customer service phone number you have to enter your details into the customer service contact web page and they will call you back, I have done this at least 50 times and they do not call you back. These are the two worst companies I have ever dealt with stay clear of both of them.