UPS

Paid $100 to have something shipped over night (highly sensitive regarding a deceased person). Needed to arrive on time. Rep on phone was terrible. Kept repeating that it would not arrive today and call back the next day if you still want to track the parcel? Really?

Once again package was thrown on the ground by the road for anyone to take. I live about 50 yards from the road so it is easy for anyone to take my packages. Have had packages taken 3 times because they didn't deliver them. Called customer service and was told it's not their problem that they were stolen. To call police. These packages are medicine that keeps me or my mom alive. Without the meds either one of us can die. UPS doesn't care if I die. Just about their money. They should be shut down until they do the job they are paid to do.

9 out of 10 times I've had packages delivered by UPS they don't deliver it when scheduled. Even when it says it's out for delivery. Today's delivery said the business was closed when they attempted to leave it. There's no business within 20 miles of my house. I stayed home all day waiting for this delivery for nothing! Now I have to wait until Monday. My time doesn't seem to be valuable to them. I never thought I'd say USPS would do a better job than UPS but, the day has finally come. The post office does a better job than UPS! From now on I'm going yo ask vendors to not ship UPS.

I authorized signature shipment to be left at my door that's secured in a gate very secure and they didn't even rang my door bell or nothing I have a ring. Just left a note i never had any problems with any other shipping companies but ups and There drivers are garbage. And I can't believe their management let them deliver this way those guys should be ashamed of themselves sometimes these deliveries are time sensitive. If I could give negative stars I would if u have options to use shipping companies stay away from ups garbage

"I am absolutely furious with UPS! They managed to lose my daughter's passport, a document we were looking forward to in order to complete her student visa application. This level of incompetence is beyond belief and has completely messed up our plans. Spilled. The complete disregard for something as small as a passport is appalling. Because of UPS's negligence, my daughter's future and education are at risk. This experience has been an absolute nightmare and I am extremely disappointed in UPS's lack of responsibility and care. UPS before Think twice about trusting them with anything of value."

UPS has unfortunately hired drivers that provide incorrect delivery information to cause greater difficulty for Chinese in my area. The notifications are changing days within the same 24 hours and signature required deliveries are "attempted" outside of the time/day given by UPS systems thus preventing packages from being received.

Sadly this has been brought to management and proof has been offered (emails and delivery times over multiple dates and only for those requiring a signature). Nothing has been done, not even an apology.

Service keeps getting worse as time goes on. No improvements have been made for the delivery process.
I'm lucky to get a note saying a delivery was attempted, but then no mention of where it was taken. I must go to 3 different locations to find which one has my package -WHY? I try to avoid buying products that use UPS for their shipping. I try to always leave negative reviews for that company for using UPS. The stores tell me the Unions prevent delivery people from any reprimand for poor service. Look Elsewhere!

They are definitely the worst delivery company I only used in the whole world: I lost two days on them while waiting for an important package at home. The first time the courier came, didn't knock, didn't call, and left. The second day he just didn't show up but made a note as if he was trying to deliver a package. Customer service just covers the drivers: they keep saying, like parrots, "Sorry, sorry", promising to help, but in reality, nothing happens.

It is unfortunate that UPS has become a failed service. Their Customer Service reps fail to give you truthful information about your deliveries and instead the policies have changed and they no longer deliver to P. O. box#. Worst Service Ever.

My shipment is overdue by 10 days and the customer service team either put the phone down as soon as I explain the issue or tells me they don't know what has happened and say that someone will call me back but no one ever does.

I have started avoiding buying anything online that uses UPS as the carrier. I frequently order supplies for my business and have zero issues with other shipping companies, while UPS consistently loses my packages or delays deliveries by 3 to 4 days. It's insane that a company making 100 billion dollars a year can't do what they're paid to do consistently.

What is going on with UPS - they are really declining... cannot keep delivery dates for our business and personal, and the last mile thing? With USPS... no tracking visibility and then a transfer to the "local post office" -- takes again days. I cannot depend on them for accurate shipment information, when calling to discuss, it is like stone ears over and over. So, less business and shipments to them, though I truly they care that much. And of course, up charging for packages is not helpful either. Really odd, as they used to be great, but now loosing my business...

I have a big patio box labeled with a sign that says fedex-ups-amazon. I have this so the dog don't chew them up. Everyday the driver will place the package on the ground in front or beside the box. Then he gets back in the truck and takes picture with his windshield washer blocking view of the box to make it look like he's done the right thing. Ive called and called ups but always routed over seas and if you get someone on the phone good luck!

Tracking is non existent, packaging are in limbo from the time the label is made, until the time that the drivers just slap a sorry we missed you sticker on your door without ringing the doorbell. Customer service was unhelpful, the only thing I could do was change the shipping location, and I would be on the hook for a $7 redirection fee. Nothing like buying a $1000 dollar package and them not knowing where it is or when it will get here.