UPS

They have got to be the worst. How the hell do you loose a package. It's been sitting at the Little Rock distribution center for 4 days and nobody can find it. I'm sure it went home with one of the employees. I started a investigation and for some reason they need to contact the sender. Its literally at their facility but are asking the sender where it's at. DO NOT USE UPS, EVER!

I ordered my package at the end of November from Amazon. UPS keeps pushing the delivery date saying "due to weather". There has been no weather issues. I'm assuming that they just refuse to deliver to my area. Amazon has already given me a refund because at this point the package is so late. If you're not going to deliver to any place outside of the Denver metro area, don't accept Amazon's business. I can't wait for all of these lazy drivers to be replaced by drones! Mind you, FedEx managed to deliver my package during a terrible storm. What's their excuse?

Waiting on necessary medical equipment to arrive from China. Already paid to much to seller.
And then the delivery guy goes and tells us that he cant deliver the package unless we pay UPS an additional 100$.

This is extortion you $#*!ing monsters.

Only open for 1 hour Monday through Friday? Really? After spending 10 minutes with the automated system, can never get a live agent to pick up the phone as apparently all customer service agents are no longer working? The message is customer service is closed and no live agents are picking up phone calls. Instead of delivering a package that was scheduled for today (birthday gift to be given today), they pawn it off on the post office to deliver, which means it's been delayed at least a day. I never authorized this hand off and if I knew they would not deliver this themselves, I would have gone to the local UPS location (during that 1 hour time frame) and picked it up myself. Useless customer service!

UPS Stores allegedly packed and shipped with UPS my < $5000 medical autoclave July 2020. It was supposed to arrive about 400 miles away the next day. It did not arrive until 7 days later, demolished as though dropped 3 stories! Never called, emailed etc. Finally I spent 3 hours on circuitous calls with UPS and UPS Stores pointing fingers at each other. They supposedly DENIED!#!#! The claim 2 weeks after the claim was filed! Now they want me to appeal it! Losers. No credibility, no customer service. Totally dishonest. I am fighting with them now 6 months later.

UPS used to be dependable and usually on time with estimate delivery times. Every order I've made originating out of Florida has typically wound up in the Sargasso Sea, lost. Currently, their tracking service shows the order is in Jacksonville, with no estimate for delivery. Customer service is non-existent. According to tracking, they missed a truck for hand-off, and the article went back to the originating facility, and then only to routed to Jacksonville where it hasn't moved. I applied for UPS Choice delivery updates and have received none that I didn't ask for manually.

This was once a good delivery company. They're losing out to inefficiency, and the "I don't care factor." UPS is turning out to be just like many other corporations. I'll be surprised if I get what I ordered three weeks ago.

But if an order is coming out of Florida, look to the Sargasso Sea for answers or updates.

Customer service is out of the country and their corporate office refuses to take complaints against employees they treat people with issues like crap. They need to bring customer service back to the U.S. wear it truly belongs. Also be aware of they will tell you that they have no access to computers or necessary phone numbers, and the ones they give only offer discounts on unnecessary services and disconnect when you refuse offers. They are all liars, and they all laugh about it. Finally purchased was verified by company bought from along with the proper shipping UPS did not have the right to transfer package, they only had the right to deliver to doorstep of the address given. So don't believe their updates they will be false.

Been here waiting for ma package for the last 2 weeks everyday i get an update saying it is going to be delivered the next day and end up satying home for no reason since i never got it. Called the customer service and the only thing they found useful to tell me was " Be patient sir. We have plenty orders running late." Which is not my problem i paid for express shipping not a belated shipping. They don't care about customers. Im about to file legal action against them

I'll give 1 star only because you have to choose something, right? When making online purchases and the merchant chooses UPS to deliver my purchases, I regress into a feeling of dread. Carrier's in South Florida are illiterate and 9 times out of 10 regard my packages as undeliverable when my address is clearly posted upon my house. Before writing this review, UPS was right outside my house, shuffled around in the back of the truck, then proceeded to get back in the drivers seat and pull away. My alert came on that my package was undeliverable. I'm completely beside myself. How does this happen? Completely disappointed in the UPS services. Zero stars if it could be.

Do you want to ship something fragile? Go elsewhere. Multiple signs were stating that our shipment had glasses, was fragile, and to please handle with care. It's almost as if these neanderthals were deliberately trying to break our shipment. Imagine calling your recipient to ask how they like the painting, only to find out that the glass and the frame was broken in pieces. Very disappointed. Maybe the employees are over worked, but does that mean they need to mishandle the boxes they are responsible for? A shame I can't do more than to warn others too please please please find another way to ship your fragile items. I attached a photo of the item before UPS got their grubby hands on them. Truly heartbreaking.

UPS has messed up delivering my packages twice in less than a months time. They're drivers are liars! Making stuff up so they don't have to walk into an apartment complex to deliver a package. It's either you were home, or needs a signature, and this the best one yet "refused" why would I refuse a package i paid for?! All the other excuses are lies as well because I work from home and they never attempt to delivery. I never have trouble with FedEx or Amazon. I'll stick with them and hopefully UPS finds reliable employees.

Changed delivery to an access point on two packages. Tracking shows the items delivered on 03/04, which is when I was notified of delivery. But the packages were sent back on 03/06, before I was able to get in to pick them up. They are supposed to be held for 7 days!

Called customer support; the agent smart-mouthed and openly disrespectful, and tried to make it seem like it was my fault, because I just didn't understand how what the tracking was saying. I asked for a supervisor, waited 15 minutes, and then got cut off. Turns out it was 6:02 EST, and Customer Support was closed. Agent made no attempt to call me back. Terrible service from and awful CS agent...

UPS did not deliver my parcel because I have a foreign phone number. Instead of trying to contact me by email or come to my address they just returned the shipment to the sender. I tried contacting them for a whole week about the issue without any luck. Very unprofessional company that I've also had problems with in the past

My business doesn't open until noon. UPS tries to deliver in the morning while we are closed. I tried to create an account so that I can specify a delivery time. UPS won't let me sign up because my business address is invalid. Invalid? I'm on Main St in a building that's been here decades in a town that is over 140 years old. They have delivered here many times, but my address is invalid?!?!?! There appears to be no way to speak to anyone there. Their customer service is non existent. I tried the old tricks, like pressing 0. Nothing works. They are so cheap that they can't even bother to pay for a call center in India to take care of their customers. This is why I hate USP with every fiber of my being.

I purchased a label through ebay to ship a larger packaged. I ended up not getting the weight correct, apparently (must have been touching the ground). I paid $225 for the label. They never called me to inform me the weight was off before shipping the item. They just shipped it and charged me an extra $1250 without even notifying me until after the transaction went through. Very unethical. I'll never use UPS again. They dont honor their insurance policy either. Id recommed using FedEx or USPS. They treat customers much better. UPS is a joke.

Like some big corporations, UPS makes getting through to a live agent an incredible nightmare of wasted time and holds. And the drivers (independent agents I think?) with this business are just as bad with not really caring about customers or basic customer service. Unfortunately, way too many of us are stuck with this corporate policy of no service (to save pennies of course). Shameful on do many levels.

I have called them so many times, they listen to me and then cut the call like what? It has been showing delivering since a week. Now new stupidity "we are trying to get the security access the driver needs for this delivery". Why you so dumb? I am so mad.

Bought these from Amazon with 2 day shipping.
It got delayed after somehow getting diverted from 30 miles north of me in Brownwood to El Paso in West Texas. Finally came in today after about a week, which is disappointing but oh well, and I open the package and this is what I find. Half of my order can not be used thanks to ups crushing all of the threads on it. At least i have a second one to use...