UPSReviews 2,215

Constant delays in delivery wayyy past the original delivery date. Constant updates of unclear weather in my area when it's completely clear out. No weather issues at all. Paid extra for express, only for them to change it to standard and keep the money without a word. No way would I ever say UPS does a good job.

I want to say that those who deliver UPS mail are fools who work with Navigator to deliver Parcels and ALWAYS in my case they leave my packages in the wrong house. PLEASE put more qualified people to do this job.

I ordered a part and paid the company, and also paid for shipping by ups. The package showed up and I was not home. So they left a note saying I have to pay another 90 dollars... Now they won't answer my questions or calls. I've tried the tracking and tried the toll-free number, no one will talk to me. If there was a 0 star, I would pick it. So take the one star rating as a gift!

Customer service is abismal. Besides that, nobody speaks, let alone understands plain English.
Their drivers consistently drive by our shop claiming we are closed. Have to have them dispatched to come back. They com back about 1 out of every 9 or 10 times.
Disgusting. Young punks.

Okay my dad is sick and tired he is he ordered his direct Express card paid for it to get delivered to his house but the woman driver does not like delivering down our driveway she leaves it in a neighbor's rose bush and don't even know how long it's been there this is getting ridiculous you need to talk to your coworkers about this crap you are paid to do your job I don't care if you like the driveway or not deliver it enjoy the site scene. Next time you guys leave government mail and a bush we will be suing you guys just so you guys know that woman driver needs to be known and fired. This is now at least the 10th time the neighbor at the end of the driveway had to bring me my mail from you guys

Waited for my package to be delivered yesterday and it never came. Today I was told bad weather was the reason and it would be to me soon.
That was at 6:27pm. At 8:30 I called back and was told it's coming by 9pm. Well at 9:04pm I called and was told they attempted to deliver at 9:04pm! How?
These people have given going postal a new meaning to me. Not only do UPS deliver when they want, they link their lies. But karma is gangster...dirtbags!
And the one star is because I can't give it ZERO!

UPS can suck my $#*!ing $#*!, this $#*!ty god-forsaken $#*! of a $#*!ing $#*!ed excuse of a company. YOUR DUMBASS CUSTOMER SERVICE CALLS ME, AND TELLS ME MY $3000 DOLLAR $#*!ING PURCHASES ARE WAITING IN A WAREHOUSE TWO HOURS FROM HERE. (There is a UPS down the street from me) THEY TELL ME TO PICK UP 7:30 PM. I GET THERE 7:28. I WAIT ALL UNTIL CLOSING TIME, AND THE ARE NO $#*!ERS TO PICK UP MY DAMN PACKAGE. You $#*!ing $#*!. YOUR WASTE-OF-AN-ERECTION CUSTOMER SERVICE *LIED*. I WASTED GAS AND MONEY AND TWO HOURS OF MY DAMN LIFE FOR NOTHING. UPS EAT $#*!. EVERY SINGLE ONE OF YOU EAT $#*!. EAT $#*! FROM AN ANAL-MAGGOT-INFESTED DOG, $#*!ED PUECE OF $#*! THAT CAN SUCK MY $#*! DUMBASSES. GO $#*! YOURSELFS AND EAT A BURRITO WITH NAPALM INSIDE. HAVE YOUR ANUS BOOWN UP HARDER THAN THE TWIN TOWERS YOU $#*!ING $#*!S. I HOPE YOU GET OUT OF BUSINESS AND DRINK A BOTTLE OF CLORAX
EAT $#*!
EAT $#*!

For the 2nd time in a month UPS driver did not bother to deliver package to my place.
Instead of delivering UPS send me email saying I wasn't at home and I have to puck up parcel at UPS facility.
What a bunch of lazy clowns!

Such bad service loses most of the packages ordered they are really the worst I have ordered from and never doing it again

The fact I even have to give one star is beyond infuriating. What a disaster of a company this is. Your customer support is in a complete other country that has ZERO vision on what is actually taking place. Your systems don't communicate correct information and leave customers chasing packages that aren't even in the state. When you're guaranteed by customer service that your package is ready for pickup, then your show up to pick up said package and are informed "Oh yeah, customer service is in Guatemala and have no idea where package actually are", THIS IS A MAJOR PROBLEM! Get your crap together! It's no wonder nobody wants to use your service.

Ordered a package from Costco. Supposed to arrive 8 days later. Never happened. Phoned UPS and Costco. Was told package would be delivered to shipping address as I requested (not access point), within 24-48 hrs. I waited an extra day and phoned both again. Was told by UPS it would be delivered by the end of the day. Costco phoned and were told it was going to be delivered to an access point. I have an email from UPS saying they would ship it to street address I initially requested. I think UPS Does Not want to ship to street addresses. Costco cancelled the first order and is trying again. I told Costco if they continue to use UPS, I will no longer order anything online.

Theyre pretty slow mentally and physically. They seem lost and the address is very straightforward. Idk if I'll ever get what I bought and paid for.

As is expected at New Year's there was a huge line but Vincenzo was a juggling artist and managed to help several people at once including printing a label for me

I will never deal with this shipping service again! I was expecting 2 packages that were returned back to sender because of supposedly refused delivery, and I never spoke to anybody nor had any type of contact with any UPS mail carrier! When I called UPS customer service, all they could do was apologize & say it was a "mistake". They were not very knowledgeable in my opinion and kept giving me 'standard' answers just to pacify me.

Driver did not leave an info notice on door when trying to deliver package that needed signature (I was not home), yet UPS website does not allow you to change delivery time or location (unless you pay minimum of $10) online. Finally got a hold of customer service agent (India?) who could've cared less about a customer not being able to access information about a package in their own account. Agent suggested that I have it sent to a pickup location and pay $7 to do so. Unfreakinbelievable how this company, which used to be the pinnacle of success, has fallen so low. Doesn't even try any more.

Wanted to give a negative 10 but couldn't
I called customer service gave him my phone number because of the rain they could call me from the gate in the country when the package arrived. They assured me they would. They never called. Left a note. I won't do this again and waste my time for bad service. Now I have to drive 45 minutes, for a sure thing, the nearest place to pick up my package because they say it was not deliverable. Took the time to write a note, but not to call me. I was to sit at the gate for 12 hrs and wait on them guessing. I will never use ups again.I will use Fed express. Ups are brain Donors entitled, overpaid, moran workers. I gave him my number to call. He couldn't bother. The rep the day before said that was doable. They are lazy. Lost my business. Can't trust them. Never again I have choices! Don't use this delivery Avoid Them! Waste of Money!
Notice #*******441. 1/4/2023

Ebay Item number: **************

GB2022EBAY*******261 Pack link Claim Resolution number

UPS: 1ZV827Y1DL******* - tracking number

Item Collectable Hardy Fishing reel

They lost my antique Hardy fishing reel. (Well it wasnt scanned by the agency van driver, but it was taken according to bargain booze). Shame on ebay for recommending this company. Someone needs to investigate UPS company. They didn't even pay my postage back. Are agency van driver staff stealing special delivery parcels like the bargain booze till girl thinks? How many didn't UPS pay out onthe extra paid for insurance? I am sending all details to the Ombudsman to investigate. Your parcel may simply dissappear and good luck getting the insurance. Customer service is awful.

Workers are careless, irresponsible with packages, they keep losing/stealing the packages and saying it's on delay, it remained in a building, all type of stupid excuses. I was told to put in a claim, and no one gets back to you. The service is just horrible, a nightmare. I ordered a GG Marmont Shoulder Bag × 1
BLACK / OS and never got it, $2500 after. Paid $112.04 to ship a package, lost /stolen again, now UPS saying it remained in a building, and it considered lost. What a nightmare.