UPS

I need pay my tax twice!?first i paid tax when the delivery came,they send me one more bill for paying,i contact them and they told me i didnt pay it

On 12/17 I found a note of my door for missed delivery, of which I knew nothing prior. It also was stated that the signature was required, which I also didn't know anything about. And apparently in UPS's view, people don't work; they just sit glued to the door waiting for somebody from UPS to knock on the door one day. After a long conversation that same day with the call center rep. The delivery was rescheduled for 12/24. On 12/19 I upon coming home from work I found another notice of missed delivery with the treat to shop my package back to sender, if the third delivery is not accepted. UPS makes their own schedules as convenient for them and expect you to sit and wait all day for them to show up as it works for them. I call again to question why there was a delivery on the 19th, when 3 days prior it was scheduled for 24th. I was assured by the customer service rep. That the rescheduled date was indeed 24th. On upon checking their website and tracking the package, I discovered that the third delivery was scheduled for 12/20! And that is after two prior phone confirmations for 12/24. Once again, I was reassured that I will get my package on 12/24, delivered to my house. On the 24th I was under house arrest all day waiting for the delivery as schedule and confirmed by 3 call center reps. And it never happened! At 7pm I contacted UPS again and was informed that according to their system, I requested for the package to be held for self pickup. This was a Christmas present for my 10 year old son! Talking to that rep was like taking to a brick wall, which at the end wished me Happy Holidays. That is not to mention the other scam that UPS runs these days: if you miss the first delivery at their convenience and try to reschedule, so that you make arrangements to be there, UPS will scam you for an additional change of $12.

I ordered something to a PO Box from a company that I had ordered from before (sent to the same address with no issues). This time apparently there was one.
I check the tracking the day it was supposed to be delivered and it says there is an incorrect address but won't give me details or a way to edit the address. So of course I investigate because it says it's undeliverable.
The first guy I talked to when this whole thing started said UPS couldn't deliver to PO boxes. Duh, but just transfer it to USPS like last time. He then says it wasn't the right type of shipping for USPS transfer (surepost), even though the tracking details say it is and he proceeds to tell me I can pick it up at a UPS that is 1.5 hours from where I live.
Not content with this answer, I called for someone else and they gave me a USPS tracking number with no package attached. I try to see what's up there and then had this whole conversation where they said there isn't a USPS number and they need a physical address and can reroute it. So I gave them that address, and even got a call from local UPS that they'd share that info to the distribution site so it could be sent there. I check tracking the following day and it says they're returning it to sender. I call again wanting answers as to what the hell was going on and tell them all this occurred and am basically called a liar and offered no apology for UPS screwing up and making it so I can't receive my package.

I got notification yesterday my packages arrived at my house at 5:34pm. My Cameras and Ring Door bell say that is a LIE!(so i start the calls)
Got to love a place you trust to deliver Christmas packages and doesn't. That would be awesome if that was end of story my wife talks to them they promise they will start investigation But will be at least 8 days. This puts after Christmas and they lied said they where starting the investigation. I called the next day to see if they located the packages they said it was delivered to my address and nothing else they could do and the shipper is only one that can start the investigation. I called them out on this cause I have cameras all around my house the UPS truck never came by at ALL. So now we the LIE count has moved up to 2 and still no satisfaction the young lady i was talking to today wouldn't hand up so i could leave the review they asked for after the call. The total lack of customer service and empathy is beyond pathetic GO ANYWHERE BUT HERE FOR YOUR SHIPPING NEEDS!
Hope your holidays go better!

Update: WAS DELIVERED TO WRONG HOUSE... nice lady returned the packages and finished job you couldn't thanks nice person

UPS never return emails about complants you ring there customer service and all you get they can't help you email them who never answer you

What a ridiculous excuse for a business. Hope you aren't required to use their services for anything.

They should be persecuted for Fraud and Theft! Typical Republican company that follows Trump's business model - Screw whomever you can.

My package wasn't delivered for absolutely no reason! Unreliable shipping delivery dates! Just Trash!

UPS Canada audits your packages with different measure than other logistic companies by their power laser scan. A few inches difference doubles your shipping expense.

Received a new invoice of extra $157 charge 1 month after my shipping. Because UPS's unique measure methods found 6-inch difference in my shipping package. Then I spent more than half a month to communicate with UPS through Netparcel because I selected UPS from Netparcel.

I used standard U-Haul box with dimensions 24 x 24 x18, the charge was $125. The extra charge invoice shows the dimensions are 28 x 25 x 19 with a charge of $282.44. Dimensions cannot change for standard boxes, I sent UPS a photo of my shipping box dimensions clearly written outside. And, 6-inch difference costs more than double of the shipping fee? Seriously? It's just a double mistake from UPS.

After more than 2 weeks' communication. UPS claimed that 1. They used their laser to scan the dimensions; 2. The dimensions I provided are dimensions inside the box and not outside the box. I feel it's like a robbery theory.

So, if you use UPS you have to measure the inside and outside of the box you use, remember a few inches different will cost you double of the shipping expenses because UPS has their own power laser scanner which measures things differently from other logistic companies.

This is obviously ridiculous and a robbery behaviour. 1. If UPS uses different metrology from other logistic companies, this company has to publicize this to customers. 2. I don't think we are obliged to measure the inside and outside of the box. If customers have to measure the inside of the box and outside of the box, the world does not move anymore. 3. If UPS found 6 inch difference from their metrology, so they can charge more than double of the shipping price, I believe UPS needs the government to regulate this business.

Go rob the bank is easier than fooling people.

They are not professional and not respectful, they charge alot for service they don't have. They didn't respond to customer calls.

Send your delivery by post - this is quicker than UPS. I recommend you do not waste your time with UPS