UPS

Do not ever shop with ups, unhelpful people, won't even take you seriously when shipping 300$ worth of things. Do not ever ship with ups

Every experience I've had the UPS customer service has been the worst! Every time is worse then the last!

They have one job, deliver package to right address and they can't even do that.
And you can't even talk to a real person when you call

Thy are the worst at losing packages! Had a delivery and a return in the same week and both packages were lost.

UPS is the best! My deliveries are consistently great. I highly recommend UPS. I will continue to support UPS.

3 emails on three different days to tell us to pick up our package. Three days of going to pick it up until it was actually there.

In the past several months, UPS has misplaced or lost a number of our packages.

I now DO NOT BUY ONLINE from companies that use UPS for shipment. However, I made a mistake, bought something on Costco.com and have wasted hours of my time trying to find a package that was marked delivered but was not delivered.

I do not like thieves, and I do not like liars.

The driver did not deliver the package at the stated time. We know because we were on our front porch at that time and there was no UPS truck and no package. We also asked some of the neighbors and none of them saw a UPS truck during the time that the package was allegedly delivered.

I spent hours on the phone on Saturday evening, and even cancelled our dinner plans in an attempt to resolve the issue. I spoke with a supervisor by the name Joy who lied to me.

First of all, she said that the driver is under investigation and so is the location of my package. That was a lie because I found out on Monday that no case was even opened.

She told me that she or another supervisor will contact me on Monday with an update - another lie. No one called and there was no update because there was no case.

The third lie was that she will inform Costco that the package was not delivered. She never did.
Finally, I was told that UPS has contacted Costco, which of course was a lie, since Costco has not gotten any communication from UPS regarding the package.

The fact that there is no way for a customer to escalate issues such as this occurrence and the fact that the only recourse is to interact with a dummy on the website or if one is lucky and tenacious enough with a very reluctant agent on the phone (after hours of waiting) is not acceptable.

I paid to have three small packages (with prepaid labels) picked up today between noon & 4pm. My car is in the shop so I needed UPS to come to me (first time I've tried the service). Two UPS trucks (that came but then immediately drove off) and four difficult phones calls later, more if you include the multiple internal transfers, still no pickup.

I stopped counting the number of contradictions & lies I'd been told when it got to seven or so. I can forgive a bit of incompetence, mistakes happen, but I was shocked by the seeming culture of lying at UPS to deny responsibility or fob off what they had agreed/were paid to do. How hard is it to pick up packages, especially when you're UPS?!

The last time I felt tempted to cry on the phone with a business, from the sheer frustration & insanity of trying this hard to get what I paid for, ad infinitum, was in 2004. It was that... special.

In the end I requested a refund (even in that they tried to lie, saying I hadn't been charged yet when I very clearly had been). I had an Uber take me to my local UPS & back. Even though that cost more than what UPS charged for a (non) pickup, I was appreciative of the quick, hassle-free experience (I had spent an hour or so on the phone with UPS today in addition to physically chasing a leaving UPS truck).

I will never attempt to use UPS Pickup service ever again.

I was surprised by the level of ineptitude & willingness to lie within the company. My local UPS store (where I drop off packages) is reliable & friendly. UPS shipping (after boxes are in their system) has been reliable for me overall -- I can forgive the occasional box being delayed by a day compared to their original estimate.

What I can't forgive is today's comedic tragedy & exposure to the business culture of UPS. If you can't deliver on a service --> don't offer it. If you mess up --> don't lie. And try not to compound the already bad situation by messing up more then lying even more.

Poor customer service, Poor service. I advise you to use FedEx or usps to receive or send packages. Bad Bad

Don't use UPS services, waste your time and your money. Bad services and unprofessional. I never used UPS services anymore

Twice the driver claims attempted a delivery. Home both times. Wanted me to come get it. I am disabled.

Was given 3 slots for delivery.No one ever showed up. Their customer service is waste of time since they cant provide any information

Terrible website and customer services can not help with my signing in or fix any of the technical problems I've had for over a year now!

Their service sucks. They throw your packages around. Even ones marked fragile. I do not recommend using!