UPS

Ups work like sh1t. I waited all day they didn't ring the doorbell and said, no one is home. No, sorry sh1t because sh1t is better than ups

I just moved from Maryland to Texas, and along with that move I needed to find a way to get all of my personal belongings from one state to the other. First, I packed 15 boxes of my stuff for the move, 2 being large boxes, and the rest being small. I made sure to ship those 15 in advance so when I showed up to my home in Texas it would be there. My mom convinced me to not ship my belongings with Fedex or USPS because she believed it wouldn't be there on time. Well I ended using UPS, and while I was there I made it clear I didn't want any of the boxes being separated. About 4-5 days later my brother(who I was moving with) told me my packages came. I told him to count them and he only counted 12. Naturally I freak out and call UPS. They told me to make a claim. As I was about do so, my brother told me more packages came. Only two had shown up, and not to mention, they showed up on a different truck. It's been two weeks and I filed a claim and have talked to customer service almost every day and I have yet to receive an update. But that's not it. On my day of departure to Texas I shipped TV out. I stupidly chose UPS to do it because I thought it'd be there quick, and plus it was cheaper. I thought that since it was one package that it wouldn't get lost. Well I was right about that, it didn't get lost, and it came on time. Instead of that, it was broken. Mind you, I used an entire thing of bubble wrap, and also used an entire roll of foam, plus had the original styrofoam holder for the tv, and paper on the bottom and top of the tv to give it extra hold. The package is was taped so securely it couldn't have fallen out. I just cannot understand how they could've even broken it unless they actually tried. I'm am so infuriated with this company it's unbelievable. They don't care about your stuff, they only care about the money, and I advise to never use them for anything. They can't do their jobs whatsoever.

Each time I buy something and they use them... it's impossible like delay. Sorry but never use them if it's possible

It is the worst service, I do not recommend it, do not use this shipping company. They never listen to instructions

Delivery was put on the sidewalk, edge of part was sticking out of box and no door bell alert, no knocking.

No words to been say, I will cancel all my order that are coming with UPS, I will make sure all my vendors will never delivery my orders using UPS
Very unprofessional.

PACKAGES RETURNING TO THE SENDER WITHOUT NOTIFY THE RECEIVER
Last week I checked online to see where my parcel was, the information showed: in the warehouse.
So I waited.
After one week, I didn't get any notification, and suddenly the parcel is going back to the sender.
I called UPS, they told me that they could not delivery it and now is going back to the sender.

AMAZON SHOULD CHOSE ANOTHER PROVIDED
Amazon notified me the following:
¨Unfortunately, UPS couldn't complete your delivery and is holding it for you to pick up. We're very sorry for the inconvenience. ¨

Could I know where I should pick up my parcel?
There are unprecise information in the tracking and it shows that it attempted to deliver the item while it´s not true, I didn´t get any notification of attempted delivery.

The whole UPS system is not well organized.

LOSING ITEMS AND MESSY NOTIFICATION SYSTEM
They have lost one of my parcels and they are even messing up with notifications:
I first get a notification for an item which they lost, and after a week I get another notification telling me that that item was in the dispatch center and I was supposed to go and pick it up.
This happened several times now.

NOTIFICATIONS WITHOUT PICK UP POINT
I get notifications that my parcel is arrived at the pick up point, but it does not say where it is.

WEBSITE WITH ERRORS
I get errors on the website, when adding an email for notifications for example.
Also the login is not really straightforward and it´s buggy.

I live in a 9 unit building. There is a front door with a call box on it that goes straight to my cell phone, and we have a private entrance with a door bell.
I was outside and saw the UPS truck.
I looked at my phone to see if the driver called. No…. So the package must be for somebody else.
The driver did not call he just slapped up a pickup notice, which I discovered on the front door of our building when I went to our mailbox later in the day. In other words the driver made no attempt to contact and deliver.
No wonder UPS rates so low.
When I pickup my package ( a 10 minute drive to the depot.) I thought I would mention this substandard service. They gave me a number to call.
The 1-800 number had many options, but none for feed back on service. I did eventually get transferred to an agent, with a choice to "press 1 for a call back or 2 to stay on the line". I pressed 1. A short time later I got a robo call with the option of pressing 1 to talk to an agent or pressing 2 to cancel the call.
Of course I pressed 1. Maybe I pressed it to fast because it was not "heard", I so I pressed and held the 1 button the very next time I was given that option. No response! Then I pressed 1 numerous times, but with the same results. The nice sounding robot then told me the date and time of my next call.
Your "service" sucks UPS.
I will now use any other service, but yours.

PS
Just got another call back. The robot told me it could not "hear" my button pushes. …. So it cancelled my call back.

Your actual rating is a "ZERO" UPS!
You need to correct these problems, or expect your business to decline.

Enough said on delivering this little box of N95 masks.

I cannot believe the terrible service I've received and the stress I've been through because of UPS. I called them on June 18 to let them know that I needed my shipment to be held and delivered after July 1st as I had not moved in yet to the delivery address (items bought on best buy that told me that I could pick any day for delivery, which was not true). Their agent tracked my shipment but told me that he could not change the delivery date at that time as the items were currently being labeled. I stressed the urgency of the situation, telling him I don't live at that place yet, and could not afford to notify them of the change too late. He told me it's never too late as the driver can be notified at any time of the change. Delivery was not scheduled until June 25-27, so I had time to call them back and make the change. Today (June 19) I received an email notification that the items had been delivered! I totally panicked not knowing what had happened to my items. I had ordered 2 pieces of furniture, not just some small cheap item. Let me tell you what happened. The items were taken to the address where I don't live in (despite my communication with their agent less than 24h before), the current tenant not sure about what was going opened the door for them and they dumped the furniture at the lobby and then just left before he even had a chance to go downstairs and talk to them. Luckily for me he was kind enough to agree to keep the furniture in his apartment until I move in. Then the 2 of us had to transport more than 80lbs up to the 4th floor (no elevator in the building), risking to actually being injured, as the building management does not allow items left in the lobby. This is the most outrageous thing that has happened to me and I'm taking this complaint to the highest level possible as well as posting on all available forums.

I feel like I'm giving them a leg up even giving them a single star, worst delivery service there is.

They are impossible to contact and extremely vague I'm missing a packages and they claim to knock but never do

They 'attempted' to deliver my package. But they didn't even bother knock or anything, now I have to wait even longer for my package. UPS sucks.

I ordered a package on a Friday and it said that it was received at UPS ready for shipment on Monday and it just shipped out on Wednesday and said it won't be here for another week

Packages are always delayed. Customer server is always horrible. They are not helpful at all. Never on time. App estimations are always bs.