UPS

My parcel has been in the country for 2 weeks still have got it
They were quick enough to get my get the gst.

As you will soon learn I am a very dissatisfied customer of u p s. I spent numerous days trying to do what is my legal right a self Clearance Under canadian border services Agency. High requested from u p s the proper paid for work in order to do so. This was on tuesday of the week it took me until thursday before they got to the emails to me. I spent numerous hours Contacting u p s by phone even being left on hold for forty minutes at a time when I finally would just hang up. Their constant Insistence by their emails that you pay your bill by demand And that Constant nag message appearing in your inbox. Well this led me to worry because it seems to me that this lucrative way of doing business Buy u p s Is definitely something they wish to protect. It seems strange that they had control of my package from the time and entered canada and passed my package to a person who was not me. Was payback for my insistence that they provide me with the information to self clear at the canadian border services agency i'm not paid they're extortion rates of The brokerage fi they charge just because they're there and can pick up your package. Once I finally was sent the email so that I could self clear in one aspect it was too late because the driver was supposed already dropped my package off at one thirty in the afternoon to five thirty. It was told to me in the email that the reason why I didn't get the email was the package was not in canada yet but for some reason they seem to be able to know the g s t the import duties and their brother's fee but yet could couldn't provide me with that in for me. It seems for punishment that i'm receiving that this is why they handed off my package to someone that was not me even though there were fees to be paid. From my understanding it sounds like they handed the package off to the person for free and it was not even my address nor me nor did they even ask for any I d. Here's the number and email to self clear.please demand your rights but be respectful please

*******090

*******@ups.com
Darcey Middleton

They brought it broken and the glass screen was cracked. And they also brought it 3 days later than the desk should have came.

We recently gave up on ever using FedEx again so shipped a package with UPS. It was next day air from Maine to the D.C. Area and the cost was $260. My wife watched a local UPS store clerk print a label at 10:00 a.m. on the 27th of February for delivery the next morning before 8:00 a.m. We did tracking with UPS and learned their system says the label was created at 5:03 p.m. on the 27th of February, okay no big deal about the time difference but the comment "UPS has not received the package yet" was a mystery. The UPS Store had it since 10:00 a.m. But here is the kicker, UPS tracking says the package did not have an "origin scan" until 5:48 p.m. on the 28th of February. UPS cannot account for why there is a 24 hour delay or why the package is still in Maine 10 hours after it was supposed to arrive at 8:00 a.m. in D.C. We had to request UPS return the package from one Maine location to the store in Maine where it was dropped off because I was going to be on an airplane returning to Maine on the 1st of March. It took over a day for UPS to get this package back to the store that was 30 minutes away. I had to go pick it up. And as this is written UPS is not returning our $260 so we will likely be seeking recourse through alternate channels.

So a really sad conclusion, at least for Maine, most of the proficient drivers at FedEx and UPS appear to have left these companies and are now working for Uber, Amazon, or somewhere else. Rapid package delivery is something Amazon can do but we have a lot of bad experience that says UPS and FedEx can no longer be counted on for results. Please visit your local post office for service that costs less.

I paid my all fees 3 days before delivery but they didn't updated the status and I got 2 days late the package than the actual day

On July 21st 2022 I used UPS to send a small package (weighing 7.3 oz) to Macedonia from the USA (costing me $161.33). The package contained time sensitive documents. I was assured it would arrive to the receiver by July 28 2022. It arrived in country on the 26th and was put on a truck for delivery by the 28th.

However, UPS placed it on the wrong tuck and the package arrived in the wrong city, it went to Bitola not Berovo. They attempted a second delivery again placing it on the wrong truck and going to Bitola not Berovo. They stated it was not deliverable, however it was UPS' mistake that it was not delivered.
On August 1 2022, I contacted UPS expressed my displeasure, the agent, Andrea, looked into it and said it would be delivered on the 2nd. I asked and was confirmed by Andrea that it would arrive to the receiver on the 2nd. The package didn't arrive, was not even placed on a truck.

On August 3rd I called UPS spoke with an agent, Alvaro, and again explained everything. He failed to assist, saying I need to contact the local office (the receiver has already tried). I said it was UPS' responsibility to handle this. I asked to speak to a supervisor. Alvaro refused to let me speak with a supervisor, placed me on hold until finally the connect wrong but no one ever answered the call.

I attempted to file a complaint online, but the system would not function properly and I was not able to file online. I spent a lot of money for this time sensitive package to not arrive when and where it should, and then to be treated the way I was in not how a business should complaints.

Poor customer service they recently gave my package to the house next door as they reported over the phone

I shipped a package full of clothes, UPS lost the package and didn't even try to find it. All i got WAS A REFUND FOR THE SHIPPING. IF THEY "LOSE" PACKAGES SO MUCH THEY SHOULD BE ABLE TO CONPENSATE

I recently had the unfortunate opportunity to interact with UPS customer service, and I can confidently say that it was the worst customer service experience I've ever encountered. The frustration and disappointment I encountered during this process were unparalleled.

My issues began when I needed to track a package that was delayed and seemed to have gone missing in the UPS system. I reached out to their customer service hotline, hoping for a quick resolution. Unfortunately, my hopes were dashed as soon as I connected with one of their representatives.

The representative I spoke with seemed disinterested and unhelpful from the start. They provided vague and contradictory information about the whereabouts of my package, leaving me more confused than when I initially called. It was evident that they lacked the knowledge and training needed to address customer concerns effectively.

What made the experience even more infuriating was the long wait times on hold. I spent what felt like hours listening to automated messages and repetitive hold music before finally getting through to a representative, only to be met with apathy and a lack of assistance.

To make matters worse, when I requested to speak to a supervisor to escalate my issue, I was met with resistance and told that a supervisor wasn't available. This only added to my frustration and sense of powerlessness as a customer.

In the end, my issue remained unresolved, and I was left with no choice but to continue waiting and hoping for a miracle to happen with my package. UPS's complete lack of customer service professionalism, knowledge, and empathy has left me deeply disappointed and frustrated.

In summary, my experience with UPS customer service was abysmal. I wouldn't wish this level of frustration and disappointment on anyone. It's clear that UPS needs to invest in improving their customer service training and support systems to ensure that customers are treated with the respect and assistance they deserve. Until then, I would caution anyone relying on UPS for their shipping needs to be prepared for potential headaches and disappointments when seeking help from their customer service team.

NEVER EVER USE UPS! They are just thieves and their service is more than awful! I sent a parcel from Spain to London on the 1st of February, a service which was supposed to be 4 days, and just received in the 8th April! After thousand of calls... just couple of days before receiving it I was informed that my parcel was damaged in transit... well the day I received the parcel was not the original package I sent... apparently they destroyed it and transfer all my belongings from the destroyed box to another one. All my belongings got dirty and the worst part was for one LG LED MONITOR that the box contained which was completely smash... since 8th of April I have been claiming this damage and also a compensation for taking over 2 months to get my box and also for manipulating my belongings... just now I got my claim rejected! I even put an insurance of 300€ to the delivery... These thieves said that my package didn't fit their requirement... it was a brand new box that I bought just for this delivery... and that I didn't keep the package they deliver to me... I called the very same they I got the delivery and never ever nobody said that I needed to keep the box... which doesn't make any sense as this package wasn't even the original that I sent... PLEASE PLEASE NEVER SEND ANYTHING THROUGH UPS, THEY ARE SUCH THIEVES! AND THE SERVICE OS THE WORST I EVER HAD IN MY LIFE!

Unbelievably bad service. Package shipped June first, worth $2500 with un-replaceable memorabilia-packing and shipping costs over $100. Sender and recipient received notification that the package delivered, when actually no package was delivered to the recipient. Instead, after investigation of a week or so, it was discovered that the package was delivered to an Amazon lock box. Intended recipient and sender tried to find out why it was sent there. UPS said that had never happened before. No one seemed able to give recipient the lock box number to retrieve package. UPS was requested to send it back to sender for a resend. Instead, they looked in their database, picked up the package 3 weeks later and sent it to the intended recipient's previous address from 10 years ago in a different state! Continued visits to the original UPS store once a week yielded different stories each time with eventually telling sender the shipment was to be investigated-mid July. No call backs to sender until August 13th when UPS in the state where the intended recipient had lived 10 years ago called to say they had just received a request to research the location of the package on August 12 and, that they were sending someone to that residence(5 weeks after it had been delivered there in error.) No call backs, although sender called twice a week and left messages. Finally, UPS was reached on 8-25 but, no one was available handling the investigation. 8-26, a call back came-finally from the individual tracking the package telling sender the case had been closed. No package was found at the residence where it had erroneously been delivered, now 7 weeks before-WHAT A SURPRISE. When asked what the next steps were, the UPS representative said, they didn't get involved with any claims, the sender had to call a main number and start a process of recovering no more than $100.

The worst experience, DO NOT USE UPS FOR INTERNATIONAL SHIPPING. They are absolutely a disaster.
The first package got lost and I asked the shipper to send it again and the second package got lost too.
Here is how the process look like for everybody who is going to plan to use UPS international shipping services. They lost two packages for me.
Usually, you need to file a claim for your lost package but this page never works regardless of whether you are sender or receiver. You will get an error msg that asks you to contact customer service.

When you contact customer service, have your tracking number ready, and type it in, do not use the voice because that robot is going to drive you crazy and it is not gonna get it right. Then you will talk to the customer service, at this moment do not waste your time explaining the customer service because they eventually will send you to the international department. So you better ask for international as soon as you get hooked with the rep.
In the end, they are going to send an email that again will redirect to file a claim page that is not working and you get trapped and in a circuit. So make sure to mention that this page is not working and what is next.
I assure you at the end they would say you have lost your package and they are not responsible. Trust this msg, I have spent plenty of hours and they are not going to take responsibility. Their excuse will be that the shipper needs to contact them in the USA. Guess what? Most international shippers can't speak English. My first package got lost, I contact the seller and they reship it for the second time at no charges and again got lost in UPS.

The best practice is not to use UPS for international shipping.

Worst shipping company. Never delivered my package and customer services is non-existent. Avoid using them at all costs.