United States Flag Store
Sitejabber Website Reviews and Complaints
business logo of United States Flag Store

United States Flag StoreReviews 8,956

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Buy high-quality flags for residential or commercial use at United States Flag Store, and get super-fast shipping from warehouses near you.


united-states-flag.com
Founded in 2001
New Stanton,, PA, United States
+37
Sponsored message from United States Flag Store
One of the oldest flag retailers online.
Visit Us
How would you rate United States Flag Store?
grey star
grey star
grey star
grey star
grey star

United States Flag Store Reviews Summary

The company enjoys a generally positive reputation, particularly for the quality and durability of its flags and related products, which many customers appreciate for their craftsmanship and suitability for various weather conditions. However, there are notable concerns regarding shipping delays and occasional inaccuracies in order fulfillment, which have led to customer frustration. While the customer service team is often praised for their responsiveness and problem-solving capabilities, issues with clarity in product sourcing and order tracking have been highlighted. Overall, the company demonstrates a commitment to quality but needs to enhance its logistical efficiency to improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
583
value
362
shipping
361
returns
16
quality
3,122
This company responds to reviews on average within 2 days

Instant Feedback

48,588 reviews

We monitor reviews for authenticity

New York
2 reviews
0 helpful votes
Follow keith w.
Unfollow keith w.
Share Review
Report Review

Kw
June 23, 2017

Easy online ordering, prompt delivery, good quality which makes a satisfied customer! Will place orders in the future!

Date of experience: June 23, 2017
Kansas
1 review
0 helpful votes
Follow Derik M.
Unfollow Derik M.
Share Review
Report Review

They prices are really good the flag looks amazing and the shipping is excellent i would buy from again

Date of experience: June 23, 2017
Maryland
2 reviews
0 helpful votes
Follow Linda J.
Unfollow Linda J.
Share Review
Report Review

Flags are mounted on the pole with a sleeve, not stapled onto the pole which most likely would rip off of the pole. The flag with the wrap around sleeve is stitched tightly to the pole. I looked on numerous sites to find the Flags I wanted, I have booked marked the site so I know the best place to order my flags from. Ad said sewn edges A little disappointed that the edges were not sewn. I hope that they hold up in the wind. But I know the flag will stay on the pole.

Date of experience: June 22, 2017
Pennsylvania
1 review
1 helpful vote
Follow Billy G.
Unfollow Billy G.
Share Review
Report Review

We ordered on Sunday, the web store said in stock... And should ship within 1to 2 days... Called on Tuesday morning, found out the products were back ordered, was told that they would switch the items and give me an upgrade of flags for free.

Now it's Wednesday night... Flags are still not shipped. They are a scam. Do not order from them...

Date of experience: June 21, 2017
Colorado
1 review
0 helpful votes
Follow Melo H.
Unfollow Melo H.
Share Review
Report Review

Flags
June 21, 2017

I received my flags in a timely manner. They were all individually wrapped and in perfect condition. I will definitely order from here again. I loved the fact that the shipping was free when you order a certain amount and the price as well.

Date of experience: June 21, 2017
Illinois
1 review
0 helpful votes
Follow Bruce S.
Unfollow Bruce S.
Share Review
Report Review

Only half of the order was received despite the full amount was charged to the credit card. It took a phone call and a follow up email plus an additional wait of 5 days to receive the completed order. I plan to make additional purchases and hope this does not happen again.

Date of experience: June 20, 2017
New York
1 review
0 helpful votes
Follow Tina W.
Unfollow Tina W.
Share Review
Report Review

I bought this flag pole kit for my husband for Father's Day. It arrived a day earlier than expected and in perfect condition. I'm very happy with my purchase.

Date of experience: June 16, 2017
Oklahoma
1 review
0 helpful votes
Follow Summer P.
Unfollow Summer P.
Share Review
Report Review

Excellent
June 16, 2017

Great quality and the items we ordered even got here early! We will definitely use them in the future!

Date of experience: June 16, 2017
South Dakota
2 reviews
0 helpful votes
Follow TERENCE B.
Unfollow TERENCE B.
Share Review
Report Review

Received my flag pole today. Very fast delivery and for the most part pleased. Delivered much quicker than advertised at time of order. Only one problem. I will have to contact customer service because the gold ball topper for the pole was crushed in shipping.

Date of experience: June 15, 2017
Mississippi
2 reviews
0 helpful votes
Follow Susan C.
Unfollow Susan C.
Share Review
Report Review

Excellent Service
June 14, 2017

I received my beautiful United States flag just in time for Flag Day! It is beautifully made and seems very durable. Great addition to my front porch! God bless the U.S.A.!

Date of experience: June 14, 2017
Iowa
1 review
0 helpful votes
Follow Karen A.
Unfollow Karen A.
Share Review
Report Review

My order was on time and just what I wanted. Would definitely recommend this site for anyone who wants to order U.S. flags.

Date of experience: June 9, 2017
Texas
1 review
0 helpful votes
Follow Rose E.
Unfollow Rose E.
Share Review
Report Review

I knew what I wanted, and when I searched for American flag bunting, the US Flag Store came up. I found what I wanted, the price was right, reviews were awesome, and shipping was timely! When I saw my merchandise (which was carefully packed), I was amazed! I will definitely use this site again for any flag or patriotic decorations I need in the future!

Date of experience: June 8, 2017
New York
1 review
0 helpful votes
Follow Pamela W.
Unfollow Pamela W.
Share Review
Report Review

We have been ordering our flags with Untied States Flag Store for the last couple years and have been very pleased with the quality and durability of the flags. I also appreciate the quick service.

Date of experience: June 7, 2017
Texas
3 reviews
0 helpful votes
Follow Marcy D.
Unfollow Marcy D.
Share Review
Report Review

I am very pleased with my order. The flags arrived earlier than promised and are beautiful and seem to be well made. They will fly over our church, a lovely, patriotic addition.

Date of experience: May 31, 2017
Georgia
1 review
0 helpful votes
Follow Robert-T D.
Unfollow Robert-T D.
Share Review
Report Review

Your service is so good, I would say:: To even come close to your quality, add one more star!, everything from initial order to reception was spot on perfect!

Date of experience: May 30, 2017
Iowa
1 review
0 helpful votes
Follow Louisa W.
Unfollow Louisa W.
Share Review
Report Review

My new flag came yesterday. I am very pleased with the quality. It is well-made, of good weight and I plan to replace my old, faded flag today. I love the fact that it is American made! Thank you!

Date of experience: May 27, 2017
New York
1 review
0 helpful votes
Follow Joe G.
Unfollow Joe G.
Share Review
Report Review

I am extremely delighted with the purchase and timely delivery of my flag. I currently
Have the U.S. flag (stars and stripes) flying on my flag pole along with the U.S. Marine
Corps flag. Both, my wife and I are patriotic and so proud of the flags flying on the front of our beach cottage, where we reside on an island. Again, thank you very much.

Date of experience: May 26, 2017
New Jersey
1 review
0 helpful votes
Follow Linda R.
Unfollow Linda R.
Share Review
Report Review

Thank You for making it easy to find and buy and American flag and Flag pole made in USA! Great online site, fast delivery. Made the perfect gift for my husband for fathers day, My husband will love it and I know he will fly his American flag proudly.

Date of experience: May 25, 2017
Ohio
1 review
0 helpful votes
Follow Twyla D.
Unfollow Twyla D.
Share Review
Report Review

Order# *******096, I order on May 20th, spoke with online stores today May 24th, my flags have not yet shipped. They stated they would ship today or tomorrow. I'm disappointed that it would take 4 or 5 days to process 2 flags to be shipped. I probably will not order again.

Date of experience: May 24, 2017
Texas
1 review
0 helpful votes
Follow Zachary A.
Unfollow Zachary A.
Share Review
Report Review

My purchase was for a birthday gift, unfortunately the web site isn't smart enough to tell you an item is on back-order though. After it didn't show up when the site estimated it would I called them; The customer "service" rep I spoke to treated me like an interruption to her day, saying "I don't know what you want me to do about it". She told me it would ship by the 15th, it did not, so I went on their web site and used the chat feature. The rep in chat was much more pleasant, promised they would get it shipped that day with free upgraded shipping, both lies. It shipped the next day, apparently on the back of a lame camel, it arrived 10 days after it was originally estimate to arrive.

Date of experience: May 23, 2017