Underground Reptiles Reviews Summary
Underground Reptiles has a rating of 3.2 stars from 677 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Underground Reptiles most frequently mention customer service, next day and new home. Underground Reptiles ranks 16th among Pets sites.
Came in great shape happy tegu and all around dope asf thanks a lot i appreciate it and all the help given as well!
They are healthy and full of life thanks underground your the best. Looking forward to shopping with you guys again
Vtoria, We look forward to it as well. So glad you are satisifed with you new iguanas. Thank you for your business
Amazing service Everytime I've been to them. This is my third time ordering from them and my second review again they went above and beyond. Always a custosy call to check that the animals arrive safely.
David, Thank you for trusting us to continue to provide you with your exotics. Please let us know is you need anything in the future.
My 3 baby red eared sliders arrived on time and are healthy. I will be ordering from here again. Thanks
Tarmara, thank you for letting us know how your red ears came in! We look forward to future business.
He came alive and well, I was surprised with the shipping I didn't expect him to be shipped in a small container in a big container. But I am very happy that he is alive and healthy
Yes, We base our shipping materials off the size and type of exotic. So glad to hear how well your tarantula came in. That is a great picture.
My critters arrived looking better (and larger) than expected. Always excellent service from UG!
You want a good review or 100 characters. Quit while you're ahead!
Sam, We grealty appreciate your business! We look forward to new orders with you.
Unfortunately I missed the last group of bloods they had available but I ordered the same day I got the back in stock notification and couldn't be happier. She's a beautiful little blood.
We are so happy you joined our notification list option that we have available for out of stock animals Nathan. Glad to hear how satisifed you are with your new baby blood :)
We ordered 3 little southern toads. They arrived quickly and were alert. One seemed a tad off at first and was a bit smaller so likely this was due to stress. The little one picked back up after a good soak and some crickets. Fingers crossed for the little fellow although I'm sure hes going to be fine! The other 2 were fiesty and easily fed on the crickets offered. All were alert and readily explored their new environment. I was incredibly worried to have an animal shipped in any way but am so happy we chose underground reptiles! Definitely reccomend and they have gained our trust for all our exotic and herp needs!
Christina, Please keep us updates on how the toad is doing. We are so glad we were able to earn your trust and business! Please give us a call if you have any questions or concerns
Receive a female Emerald Swift through UPS overnight. She arrived in a state of what appeared to be false hibernation. Contacted the company, who responded right away via email. My swift unfortunately did not survive but, while she was received an email very day from Ryan B checking on her and asking questions to try and figure out what was going on. Things can happen in transit. Specially going from coast to coast. Received a new Swift today and she is doing great.
We are very sorry to hear about what happened Jimmy but are extremely happy we were able to make it right with you. We grealty appreciate your business.
Thank you SOOOOOO MUCH for my gorgeous little reptile... she's absolutely amazing and it's just day ONE! Wow... so cool. I'm very happy with my new scaly pup. Shipping was lightning fast and delivery was extremely prompt and timely. Thanks again!
No, Thank YOU Paris! We appreciate you sharing your experience. We enjoyed doing business with you
Hands down best customer service for first time ordering online and the iguanas are just awesome definitely recommend others to order from here.
That setup looks great Luis! Having great customer serivce is very important to us. Thank you for your recommendation.
Rapid turnaround, good communication. My three hatchlings are healthy. Shipped the same day I ordered!
Communication is Key! We ship priority overnight and transit time is typically 16-18 hours. Thank you for your business Laurie.
Was attentive and ready to get out of the cup. Arrived safely, protected and cared for.
Will have to see how he is in a few days
He looks great Brandon. We look forward to hearing updates on your monitor!
Ordered a turtle for my son and he arrived the next day in perfect condition and healthy. He's such a cute little dude! Would recommend to anyone looking for a turtle! Will use them in the future for sure.
Amy, We are so glad you chose us to help provide you a turtle for your son. Thank you for the recommendation
Amazing place to order from. Cheapest prices on any online site and lots of beautiful reptiles to choose from. I will only order from you guys now that's for sure! Monitor came fast and was so freaking cute.
Yes, We try to keep our prices as affordable as possible. We are thrilled to have earned future business with you. Thank you
Thank you for the beautiful snake and organized service look forward to working with you again still looking forward to boa sessions let me know when you have some baby or adult Redtail boa
Anthony, we are so glad you chose us to proivde you with your new snake. We look forward to it as well. We appreciate you
My experience with Underground Reptiles was great. I received a baby Sulcata tortoise that was calm but lively. He ended up eating right away, overall I am pleased.
Great Picture Cory! We are so happy you are pleased with your new tortoise. Thank you for your business!
I recieved my turtles today and I love them. They were very much alive and started swimming as soon as they hit the water. I'll be purchasing moreThanks
Thank you very much for your order Ericka. We look forward to doing more business with you in the future.
This is unexpected but my baby turtle came here alive and well! I named her Isabella. I recommend this! I love this site so much!
Angela, Thank you very much for this review. So happy to hear how well your new turtle came in.
They shipped the same day o ordered them and they came the next day they look very good and healthy I would do business again with them.
We look forward to it Kevin. Thank you very much for your business and feedback.
From the business
Underground Reptiles specializes in exotic reptiles, amphibians, invertebrates and mammals. We have been shipping our local South Florida community since 1996 and have been shipping our animals worldwide since 2000. Our goal is to provide the very best pets, at the very best price with the very best customer experience.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are here to help anytime. Appreciate your business Sonny! We are so happy you are satisifed with your new tegu