No critical highlights yet
I've done business with Underground Reptiles for probably close to 8 years now. I've visited the store a number of times and have had some of my best pets in my collection purchased online and have never had any issues. It's a pretty busy store but the employees will still help you as much as they can and this goes for online as well. I just received an albino male bci yesterday. He's a gorgeous snake with a great temperament and no health issues. He's awesome!!See positive reviews
I ordered three red eyed tree frogs and one came in dead, while the other two were very malnourished and beat up. I've worked for years in reptile care, and I recognized immediately that these animals were kept in poor condition. There were bruised, thin, and after less than a week another of the frogs has died. After I posted a review it was removed without any reason given, and Underground reptiles insisted that the frogs were in good condition.See critical reviews
Tip for consumers: Any hobbyists
It's legit. This place has been around a long time. Way before I was even a customer. The prices are not too bad, the employees are helpful/knowledgeable, and I've always been confident that when I shop there I will not have any issues.
I know everything will go without any issues and I'm comfortable with this business.
Very easy. I've called the store and the warehouse plenty. I always reach someone. The store itself can be busy so if I were to wait a few for the employees, it's because they're attending to customers already but they acknowledge my presence while I wait my turn which is appreciated.