Underground Reptiles has a consumer rating of 4.78 stars from 447 reviews indicating that most consumers are generally satisfied with their purchases. Underground Reptiles also ranks 10th among Pets sites.
This company responds to reviews on average within 17 days
I've done business with Underground Reptiles for probably close to 8 years now. I've visited the store a number of times and have had some of my best pets in my collection purchased online and have never had any issues. It's a pretty busy store but the employees will still help you as much as they can and this goes for online as well. I just received an albino male bci yesterday. He's a gorgeous snake with a great temperament and no health issues. He's awesome!!See positive reviews
I ordered three red eyed tree frogs and one came in dead, while the other two were very malnourished and beat up. I've worked for years in reptile care, and I recognized immediately that these animals were kept in poor condition. There were bruised, thin, and after less than a week another of the frogs has died. After I posted a review it was removed without any reason given, and Underground reptiles insisted that the frogs were in good condition.See critical reviews
Hi John, our company has been in business serving our local South Florida community with our retail store front since 1996.
Price and Professionalism, as well as website layout, selection of animals, and reviews.
Hi Brenda, our customer service team can be reached Monday to Friday 9:30 AM to 8:00 PM Eastern Time at 954-428-8005.
Hi Cori, the packing of each animal is determined by many factors including what animals are being shipped, where the animals are shipping to and what the current weather is. Every individual order is checked and packing is determined by our specialized team who ships thousands of reptiles each week. We only ship our cold blooded animals via UPS Next Day Air and FedEx Priority Overnight. Other exotic animals including our mammals ship via American Airlines and Delta Airlines. If you have a specific question about shipping certain animals to you exact destination please give us a call at 954-428-8005. Thanks for your inquiry.
Yes, my baby iguana came to Tennessee. He is perfect they package them
Hi Aurora, shipping on anything you wish to purchase can be calculated on our website at undergroundreptiles.com
Underground Reptiles specializes in exotic reptiles, amphibians, invertebrates and mammals. We have been shipping our local South Florida community since 1996 and have been shipping our animals worldwide since 2000. Our goal is to provide the very best pets, at the very best price with the very best customer experience.