Underground Reptiles

I was shipped an adult red-eye tree frog from underground reptiles. After moving him into my 36 gallon enclosure with my two healthy green tree frogs, the frog was dead on the floor within 48 hours. When contacting them about it, they say they guarantee "live arrival and visibly healthy" but say they have no responsibility for "how the frog is cared after arrival". You can't tell if a frog is actually sickly or just adjusting to the new setting until at least a few days of having them. I explain my part to their support and instead of working things out with me, they ignore my emails until I take the "store credit" and shut up. If you're gonna buy online, go to Backwater...Underground is cheaper for a reason.

It honestly pains me to make this review, Im a huge fan of underground reptiles and have spent hundreds of dollars with them. However when everything goes there way and 1 thing does not go mine, they do no hesitate to give zero $#*!s. I had 200$ store credit from a while back and the day I decided to use it... they claim it as invalid saying that It doesn't belong to my email and to use a different email which unfortunately for me I have no idea which email I could have used. And instead of compensating or helping me they straight out did not care. And if they do care enough to respond they are probably going to give a smart $#*! answer or continue to not help the situation or let alone a loyal customer. Have a good day.

Worst place to buy a snake I bought an emerald tree boa 4 months ago and it refused to eat and hasn't really done much of anything and really in bad shape and they didn't seem to give a f**k about anything cause they got their money pretty sure it will be dead if the next month cause it is skin and bones. What ever you do go with a better reptile store they are not a good choice to buy from

Don't forget to include the hidden vet bills during purchase cause that's where you'll be headed to right after delivery. (Spent nearly 2k with these people. They list these animals as "captive bred" but it's pretty obvious they aren't) Down below I will show some examples of some animals that I've had to deal with.

I may just be wasting my time, ranting but hopefully this reaches at least a few buyers. I purchased a Pacman frog in winter of 2022 and after a long battle with a fungal disease my pacman frog has died (june 2023). I took him to the vet because I knew this couldnt have been starvation nor the habitat I had him in and my vet informed me it looked like he had been strugging with a fungal infection since likely before we received him (at underground reptiles terrible facility)

Do not get anything from this place my flieshmanns glass tree frog refuses to eat and they were so rude and a terrible help to me and what i needed exactly for the frog i do not recommend them at all.

My turtle arrived dead today. I placed the order on December 21. I called and told them my turtle arrived dead, they told me I should've planned better. They shipped with NO GUARANTEE of LIVE ARRIVAL! I'm furious because I paid $45 for shipping alone! They were very nonchalant telling me to pay another $45 for shipping and they'll give me the turtle free….At this point I don't know if the turtle was alive or dead when they shipped it. So devastated because this was my son's Christmas gift…. If they believe the animal will arrive dead, they shouldn't ship it! That's how they got me with the fine print, I thought all animals should arrive with a guarantee alive arrival or replace the item; I paid $45 for shill to get a dead turtle and a "you can pay another $45", please do better

I had a uromastyx shipped to my house in indiana and I asked about why no heat pack and they didnt want it to overheat (they are from florida). The uromastyx arrived at 9:44 am and the uromastyx was very cold and it seemed like it was dormant for a minute. But once i picked it up and placed it in the tank, 10 mins went by and it was active and laid down. It has not eaten yet most likely due to stress. But it has explored and seems very active and friendly. Just scared me that my first purchase felt like in the bag DOA (dead on arrival). But acting pretty docile and seems healthy. Thank you, Underground Reptiles for my Dream lizard.

Ordered a baby giant day gecko that my 4 year old affectionately named "Bob". This was my first time ordering an animal on the internet, as normally I would go to the local pet store, but I knew I wanted a CB baby, and with pet stores it's hard to feel confident with what you are getting. In any case, Bob is happy and healthy, and is already eating!(I have read that sometimes it is difficult to get them to feed after being shipped)

Got my beautiful snake baby shipped right to my door less than 24 hours after I ordered her. Only knocked off 1 star for packaging as I felt like it should have been a bit more substrate or probably a better option layered paper towels to pad any possible bumps or drops that could happen during transport, as that is standard shipping practice for inverts (like tarantulas), however this was my first time having a reptile shipped to me and I have never packaged and shipped a reptile before so it is possible I am worrying for nothing, but that is what photos are for.

Veiled chameleon came looking fine and healthy but quickly declined in health and died within five days of arrival. We reached out to the company and they took forever to respond and when they did we had already purchased a healthy new veiled chameleon with a health guarantee. Underground reptiles replied back after the fact and offered reduced shipping and reduced price on a new one but no thank you. I like my pets to be healthy and alive... buyers beware!

I bought 3 blue iguanas from this company paid 320$ for them and 2 of them recently passed away only had them for 9 days I messaged numerous people and they also say this company is known for selling sick animals to people and I heard of other people personal experiences with them. I emailed the company about them sending me sick iguanas and they kept asking question but my set up was perfect how it should be for them my other iguanas I bought before used the same setup and are perfectly fine this company has no quality control at all and what they did to fix it they told me I can buy another at their whole sale cost with reduced shipping to what send me a "healthy one" they offered no full refund or another iguana. Will never do business with them and I'm warning everyone about this company.

If you do some research this website is terrible they underfeed their reptiles and keep them in cages much too small I bought a green tree python it ended up dying 10 days later offering nothing but a discount on my next order you can guarantee I won't be a returning customer

Worst experience ever! Frogs listed as being in stock. Ordered and paid - including the $45 overnight shipping. Received confirmation of the order, that it was being processed, notification that a shipping label had been created along with a shipping and delivery date. The day of shipping, got notified they ran out of stock. This has now happened twice - and they don't refund your money or give you priority if/when stock comes in. Fraudulent business practice! Buyer beware! Reporting to BBB!