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Here’s what consumers have asked with answers from Underground Reptiles staff and previous consumers.
Hi John, our company has been in business serving our local South Florida community with our retail store front since 1996.
Price and Professionalism, as well as website layout, selection of animals, and reviews.
Hi Brenda, our customer service team can be reached Monday to Friday 9:30 AM to 8:00 PM Eastern Time at 954-428-8005.
I know they offer overnight shipping... but, what I did was check the weather and gave them a few extra days by ordering on a Friday for delivery to be sent on Wednesday. It worked perfectly! The communication was great and the animals are stunning! Very happy! Shipped a veiled chameleon, whip scorpion and moon crab to Pennsylvania with no issues!
Hi Aurora, shipping on anything you wish to purchase can be calculated on our website at undergroundreptiles.com
Hi Cori, the packing of each animal is determined by many factors including what animals are being shipped, where the animals are shipping to and what the current weather is. Every individual order is checked and packing is determined by our specialized team who ships thousands of reptiles each week. We only ship our cold blooded animals via UPS Next Day Air and FedEx Priority Overnight. Other exotic animals including our mammals ship via American Airlines and Delta Airlines. If you have a specific question about shipping certain animals to you exact destination please give us a call at 954-428-8005. Thanks for your inquiry.
Hi Taylor, the exact delivery time is going to be determined by your local delivery route with UPS and FedEx.
