When buying from Underground Reptiles, be sure to read the full description. I didn't when I first bought a Russian tortoise from them and had no idea I was purchasing a wild caught tortoise. These reptiles are not fit for homes AT ALL, this is likely while some die shortly after purchasing. They are adapted to the wild environment and switching them to a home one can be too traumatic. They are often fearful of humans. I've had my tortoise for around 9 months now and of course he's used to me, but despite all of that time, he is still not people friendly, he scratches if he's held and runs away if he's touched. When I first received him, two of his nails or claws were broken off on his back foot, his foot where the nail used to be was swollen when he arrived. I thought maybe he broke it when he was clawing at the bag he was shipped in but I found no broken nail in the packaging. Why did they send me an injured tortoise that was disabled? It took him a week to eat from the stress of being shipped, and even then he ate very little. I was lucky he survived but his stress didn't fully go away. He hibernated despite my best efforts 2 months later. After 14 weeks he woke up and was happy to see me, but he hated his home. I quickly made adjustments, giving him more space since I started reading new articles that suggested giving a tortoise his size (5-6 inches) about 3 x 9 ft of space.
So I will suggest that you ONLY buy pets that were raised in the setting you plan to keep them in, from birth. Underground Reptiles offer no support or advice for these wild caught animals and are very tight lipped about how they keep them at their shop prior to shipping. It took 4 emails back and forth for them to reveal to me what they'd been feeding him.
He is completely unsatified no matter how many adjustments I make to his enclosure to make it larger and as temperate as possible. He climbs and tries to get out of everything. Unfortunately it's because he needs to be indoors until the end of the spring and from the end of fall in my northern state, so there is no way to make him happy. He prefers to be outside and ALL of these wild caught ones do. It will take years to force them to be happy as an indoor/captive pet and that is just cruel. If you can make the accomodations to give them wild space to roam in a large gated yard in a warm environment, then this is a perfectly fine shop and the fine print won't ruin your pet experience. For those who want a real pet that they can occassionally keep indoors, stay far away from this site.

SCAM... I ordered a marmoset off their website on March 15th... and paid IN Full! Almost $5000... paid for a plane ticket also for my mamal to be shipped to me. The website had me pick the date of the flight. I picked the next day. Since the website said next day shipping... i got a receipt that said my delivery would be the next day... but no farther instruction on which airport or what time... I was soooo confused. So I called the store... I explained what I did and the staff member said to me. "Oh, we don't suggest buying off our website." What?! So I said what do you mean? She said... "We don't even have any Marmosets right now " so I said. Well I just paid close to $5000 and it said it was coming tomorrow? She said..."yeah, you should have called us first because we would have told you." I said well when are you planning on getting the marmosets. And she said "I don't know, hold on let me go ask my manager " then she put me on hold for a while and came back and said "my manager said we don't know when we are getting them in stock it might be a few weeks... so I asked her to speak to the manager. She said oh well he's down stairs right now. I said ok... I'll wait can you go get him. She said umm hold on. Then comes back and says he's left for the day... like what the heck?! So I gave her my number and asked her to have him call me. The next day no call. Waited until half the day. Then called them and asked for the manager. They said the same thing. He's "down stairs" then he's left for the day... took me Three days of non stop calling. And FINALLY after they told me when"left for the day" a lie... I told them look what's the oWNWERs phone number or I will just look it up because I paid 5000 for and animal that I didn't receive and don't know if you'll ever have it in stock again... I want my money back and it I can't speak to the manager AUSTIN right now I will assume this is a scam and report your business. Then magically Austin was able to take my phone call. "who was said to have already left for the day"... he told me we will have the babies in two weeks and once the babies come in he will reach out to me. He assured me the communication would be open and gave me his email and told me to reach out to him whenever... such a joke. After he has been telling his staff to tell me he's not there. Las a manager take the damn call, you made the situation escalate and for me to not trust your business... anyway. I'm still waiting for Austin's open communication... I emailed him today... because I still have not gotten a single update on my order and what my money back. I'm not sure if Austin is a good worker and that's why he's manger. But as a manager you should take update your website, take calls from concerned consumers and reach out to people who you said you would... would NOT recommend this place. Still think it's a SCAM

First I placed 1 order for 3 small toads from them. I had never ordered live animals online before I took a chance. They arrive great! Healthy and hopping around, eating, everything great. I even emailed them thanking them and saying how much of a happy customer I was at that time. Well then I wanted to get into breeding so I could begin to add more education to others when it comes to oak toads since much isn't known. It was my birthday so a gift to myself as well, I decided to place another order of 3 more. Well, That's when it became a disaster. They first arrive a little lethargic, not really hopping around or trying to escape from me etc which can be explained after being bounced around in shipping, I noticed one was a bit puffy/bloated, but these toads are know to do that if they feel threatened so I didn't really give it much thought. After a few hours I set them up in their tank. The next morning 2 of them were gigantically bloated and one was dead. So out of the 3 I ordered, 1 was dead within 24 hours and 2 are so severely bloated and barely moving. I immediately messaged U. R and submitted photos. I explained I change their water daily, and always wear gloves sprayed with dechlorinated water whenever handling them. I take good care of my animals. I finally heard back a few hours later saying "sorry but this happened because I used a heating lamp" (which I don't, I use a regular 60watt light bulb that is over their tank so I can see inside when I need to) bloating is from bacterial Infection not from a lamp. I informed the associate that I didn't even have a heat lamp, and that a heat lamp will not cause excessive fluid from a bacterial infection, that doesn't even make sense. Then she offered discounted shipping and new toads. Out of curiosity I asked how much it would be since I paid $65 to have 3 toads for 24 hours, I'm not sure I really want to do this with them again. Well after asking them that question, I have yet to hear any response at all. Complete radio silence from them. I understand things happen but you sold me 3 very sick amphibians that one died in 24hours, 2 are half dead and now I'm paying massive vet bills for if they can even be saved and You didn't offer any help but to blame me. That's not fair. I should have listened to other reviews but I did not. Now whatever those 3 sick toads brought into my home I have been ensuring to sanitize everything and pray they didn't spread it to my others. I am now trying to find an open reptile vet near me which will cost $100 per toad to get them looked over just to even see if anything can be done for the 2 sick ones. I now have left since one has died. Never again $65 down the drain and now a possible $200 as well.

Thanks for the Great Service and choosing a High Quality/ Tamed ABW Tegu... God Bless your Business Rian!

Your turtles came FULL OF LIFE very pleased with order! I would not be afraid to purchuse from site in future.