Cindi G.

SCAM... I ordered a marmoset off their website on March 15th... and paid IN Full! Almost $5000... paid for a plane ticket also for my mamal to be shipped to me. The website had me pick the date of the flight. I picked the next day. Since the website said next day shipping... i got a receipt that said my delivery would be the next day... but no farther instruction on which airport or what time... I was soooo confused. So I called the store... I explained what I did and the staff member said to me. "Oh, we don't suggest buying off our website." What?! So I said what do you mean? She said... "We don't even have any Marmosets right now " so I said. Well I just paid close to $5000 and it said it was coming tomorrow? She said..."yeah, you should have called us first because we would have told you." I said well when are you planning on getting the marmosets. And she said "I don't know, hold on let me go ask my manager " then she put me on hold for a while and came back and said "my manager said we don't know when we are getting them in stock it might be a few weeks... so I asked her to speak to the manager. She said oh well he's down stairs right now. I said ok... I'll wait can you go get him. She said umm hold on. Then comes back and says he's left for the day... like what the heck?! So I gave her my number and asked her to have him call me. The next day no call. Waited until half the day. Then called them and asked for the manager. They said the same thing. He's "down stairs" then he's left for the day... took me Three days of non stop calling. And FINALLY after they told me when"left for the day" a lie... I told them look what's the oWNWERs phone number or I will just look it up because I paid 5000 for and animal that I didn't receive and don't know if you'll ever have it in stock again... I want my money back and it I can't speak to the manager AUSTIN right now I will assume this is a scam and report your business. Then magically Austin was able to take my phone call. "who was said to have already left for the day"... he told me we will have the babies in two weeks and once the babies come in he will reach out to me. He assured me the communication would be open and gave me his email and told me to reach out to him whenever... such a joke. After he has been telling his staff to tell me he's not there. Las a manager take the damn call, you made the situation escalate and for me to not trust your business... anyway. I'm still waiting for Austin's open communication... I emailed him today... because I still have not gotten a single update on my order and what my money back. I'm not sure if Austin is a good worker and that's why he's manger. But as a manager you should take update your website, take calls from concerned consumers and reach out to people who you said you would... would NOT recommend this place. Still think it's a SCAM