UncommonGoods

I made three orders with this company.

One order had a missing item, which they promptly replaced.

One order was a custom book and the name was spelled wrong. They promptly replaced this item as well.

I accidentally ordered two of the custom books, and I contacted them as soon as I realized this. They told me they would ask the artist if I could be refunded. They never sent me any other follow-up, but they did cancel the duplicate charge on my bank card. I assumed this meant that I was being refunded, as they left on the charge for the first book order and took off the charge for the second book order.

After I contacted them about the two previous orders above that they messed up, they promptly threw the $100 charge back on my bank card (TWO WEEKS after they had took it off and only charged me for one). Seeing as how I ordered the duplicate book on the EXACT SAME DAY as the first book (so it should have been charged/shipped/received the same day as the first), it's obvious they purposefully charged me an extra $100 after initially deciding to refund it to me.

Perhaps they were frustrated that I pointed out their own errors in my two previous orders? I'll never know, because they (surprise) never answered my inquiry about why they suddenly changed their mind about the duplicate book two weeks later.

I placed an order for 3 gift items on 12/3/22, and received an order confirmation email but never received a confirmation of shipment email (and not in spam/junk either). I started checking status via their site on 12/6 to see that it had an estimated delivery date of 12/16, but at that point only the FedEx label was created and no further updates. When I called customer service on the 12th, I was told that FedEx wasn't scanning things consistently but should be en route and to call back on the 16h if not received. I called on the 15th as the FedEx status never changed and then was told then that it was likely lost in transit; one of the 3 items was no longer available so I would be refunded for that and the other 2 would be resent ASAP. I called on the 17th, and guess what - NOT SHIPPED YET! So, I cancelled the order and reordered though Amazon. I really try to give other companies my business when I can, but this was not the way to win customer loyalty.

My wife ordered several gifts for Christmas in early December. They began arriving last week (late February).
To say it's poor customer service would be an understatement.

I recently purchased a product that Uncommon Goods claimed had been made in the USA. And imagine my surprise to find a big, fat "Made in China" stamped in huge letters on the bottom of the packaging. For a company who claims to carefully vet and verify the provenance of all the items they sell, this felt like a huge miss. Customer service did respond to my complaint quickly, but they couldn't provide me any information about the procedures they have in place for checking the origins of their products, didn't seem all that concerned or apologetic, and told me I'd have to print out a shipping label and drive to a UPS store and mail the product back to them if I wanted a refund... And now they're just ignoring me. Seems to me that a certified B Corp should show a little more concern for truth in labeling, not to mention the huge carbon footprint that me returning the product to them would create. Worst of all, I notified them of their error four days ago and they still haven't taken the "Made in the USA" stamp off the product description on their website! Uncommon Goods is neither particularly uncommon, nor particularly good. If you are looking to make ethical purchases from a company you can trust and feel good about supporting, look elsewhere. These guys are either inept or willfully deceiving customers... not sure which is worse.

I ordered a custom picnic box' that had our family name burned Into the wood. When I read the instructions for the listing the family name, it said the artist would add the word THE and how we would Like to see our name pluralized. I expected that if the artist is adding the word THE before our name that he is also adding an s' to the family name. I was shocked when I received this $200 Wooden picnic Box with our name listed simply The' and the family name in singular form. It looks ridiculous. When I asked for the artist to please correct this mistake and add the s' they refused. Basically blaming me for the mistake. No one at the company ever thought to question this before it was to be burned into the wood. They could have called me or emailed me if they thought it looked strange to Put the name on that way. Now I am stuck with something I will obviously use in public and anyone with common' sense would know it looks silly. I guess they are uncommon goods with no common sense.' I'm very disappointed. Terrible customer service.

I ordered a 1st anniversary gift for my daughter and son in law, map of our heart's. Really cute idea, so I ordered it gave pleanty of time for it to get here by the date I needed it. So far so good. The day comes it's delivered. Nope not mine. I don't know who these people are. Call uncommon goods explained what happened. Turns out someone else got mine and I got theirs. So they tell me they'll send me a pre paid shipping label to my email. Next day no email. Call again, finally they send me the label, print it out. Realized it's addressed to the other customer. Oh I get it now, you want me to finish shipping it to the right customer and they're to do the same on there end. Ok sounds simple enough. Overnight shipping, get their package to the drop off. Boom done. Well for them because I made sure to package it back up nice get it in on time. They got theirs next morning. Mine not so much. You hope your items are in the hands of a responsible person. No, threw mine in with barely any packaging, didn't get it to the drop off in time, so it took two extra days to get here. How it wasn't broken is a miracle. Not very customer oriented service. Let the customer do the job you couldn't. Oh they did say they'd give me a gift certificate for $10.
No thanks, I won't be ordering from here again.

I called Customer Service to inquire about a pictured product. I wanted to see if all the items pictured were included. I was told they were. I was placed on hold so the Customer Service rep could "check to be sure." And again, told yes. When I received the order, the tumbler was not included in the order and when I asked, I was told it wasn't included. When I said that I was told it was, via PHONE call, they said if I wasn't happy I could return it, at my expense for a refund. They really didn't care if I was happy or not. When I said I wanted to be removed from their email list, they did so immediately. Further, in order to post a review on their website, you need to give them access to you personal Facebook information. What a crock. Stay away from UnCommonGoods.

UPDATE April 2015: I never received anything from the Customer Service rep who responded here. Additionally, although I had made it clear when I originally ordered that I did not want any information mailed to my home, today I received a catalog. At this point, I'd label them, "all talk, no action."

Initially reached out for help with a return and Rachel T. Responded promptly and said the system hadn't updated yet and to confirm I received item. I replied I did and wanted to ensure that when starting return sender wouldn't know I was returning it. She said it wouldn't be an issue. Crystal T. Took over and asked how my return went and I said I never received return label - she sent me one and I prepped items to mail out. In my response I confirmed one more time that sender will not know and asked which information she would need from me to get the credit. SHE DID THE READ THE WHOLE SITUATION OF PREVIOUS THREAD WITH RACHEL. SHE NOTIFIED THE SENDER THAT I WAS RETURNING ITEM. JUST WOW. Will never tell anyone to shop from this website due to poor customer service and loyalty.

I ordered a gift on 12/13 (the date listed on the site to receive orders in time for Christmas). I didn't receive a proof approval until the 19th and as of the 22nd, I did not receive any word on shipping. When I called, I was informed that the gift would not be shipped until the 26th, delivered in the beginning January. Needless to say, I am upset because the gift was intended for Christmas and with 3 days to go, I am not left with many options. To make matters worse, when I asked to speak with a supervisor, the manager was very rude and unhelpful. She began contesting the things I was saying; even pointing out a mistake I made in the time I ordered the item (a few minutes off). While I understand that it is Christmastime and I'm sure they are being bombarded with calls, this was a gift intended for my mother who I will not see after the holiday. I ordered this gift under the assumption that UncommonGoods would fulfill their promises. I am very disappointed with my first and last order.