Meg S.

I ordered a gift on 12/13 (the date listed on the site to receive orders in time for Christmas). I didn't receive a proof approval until the 19th and as of the 22nd, I did not receive any word on shipping. When I called, I was informed that the gift would not be shipped until the 26th, delivered in the beginning January. Needless to say, I am upset because the gift was intended for Christmas and with 3 days to go, I am not left with many options. To make matters worse, when I asked to speak with a supervisor, the manager was very rude and unhelpful. She began contesting the things I was saying; even pointing out a mistake I made in the time I ordered the item (a few minutes off). While I understand that it is Christmastime and I'm sure they are being bombarded with calls, this was a gift intended for my mother who I will not see after the holiday. I ordered this gift under the assumption that UncommonGoods would fulfill their promises. I am very disappointed with my first and last order.