Developed in part with a grant from
the National Science Foundation

Member since January 2015

  • Reviews 1
  • First to Review 0
  • Thank Yous 0
  • Fans 0
  • Profile Views 186

Review Distribution

5 stars
4 stars
3 stars
2 stars
1 star
1

1 Review by Aych

Uncommongoods

Uncommongoods

1/5/15

I made three orders with this company.

One order had a missing item, which they promptly replaced.

One order was a custom book and the name was spelled wrong. They promptly replaced this item as well.

I accidentally ordered two of the custom books, and I contacted them as soon as I realized this. They told me they would ask the artist if I could be refunded. They never sent me any other follow-up, but they did cancel the duplicate charge on my bank card. I assumed this meant that I was being refunded, as they left on the charge for the first book order and took off the charge for the second book order.

After I contacted them about the two previous orders above that they messed up, they promptly threw the $100 charge back on my bank card (TWO WEEKS after they had took it off and only charged me for one). Seeing as how I ordered the duplicate book on the EXACT SAME DAY as the first book (so it should have been charged/shipped/received the same day as the first), it's obvious they purposefully charged me an extra $100 after initially deciding to refund it to me.

Perhaps they were frustrated that I pointed out their own errors in my two previous orders? I'll never know, because they (surprise) never answered my inquiry about why they suddenly changed their mind about the duplicate book two weeks later.

Service
Value
Shipping
Returns
Quality

Aych hasn’t received any votes.

Aych hasn’t received any thanks yous.

Aych doesn’t have any fans yet.

Aych isn’t following anybody yet.

Similar Reviewers on Sitejabber

bretts110
1/14/19

So my wife ordered a book, MegaDad, which is a personalized comic book. Meaning, they insert a...

loj2
1/5/19

Initially reached out for help with a return and Rachel T. Responded promptly and said the system...