Member since November 2015
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I recently purchased a product that Uncommon Goods claimed had been made in the USA. And imagine my surprise to find a big, fat "Made in China" stamped in huge letters on the bottom of the packaging. For a company who claims to carefully vet and verify the provenance of all the items they sell, this felt like a huge miss. Customer service did respond to my complaint quickly, but they couldn't provide me any information about the procedures they have in place for checking the origins of their products, didn't seem all that concerned or apologetic, and told me I'd have to print out a shipping label and drive to a UPS store and mail the product back to them if I wanted a refund ... And now they're just ignoring me. Seems to me that a certified B Corp should show a little more concern for truth in labeling, not to mention the huge carbon footprint that me returning the product to them would create. Worst of all, I notified them of their error four days ago and they still haven't taken the "Made in the USA" stamp off the product description on their website! Uncommon Goods is neither particularly uncommon, nor particularly good. If you are looking to make ethical purchases from a company you can trust and feel good about supporting, look elsewhere. These guys are either inept or willfully deceiving customers ... not sure which is worse.
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