Ultius Reviews Summary
Ultius has a rating of 3.7 stars from 450 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultius most frequently mention customer service, quality work and several times. Ultius ranks 29th among Academic Editing sites.
I Literally, typed out a paragraph to explain the specific instructions that must be followed. I paid extra for a premium writer and proofreading and not only was the instructions not followed, but I had to pay to have a revision done in less than 3 DAYS?!?! Even if it's not your fault! So, it was way pass it's due date. My paper was marked down for being late as well.:-(
Ultius epitomizes the professional gold standard for online writing services. Whenever you might find yourself in a bind or simply need a helping hand, look no further than Ultius. Their staff is more than willing to work with you throughout the process from beginning to end to suit your specific needs. I have yet to have a problem, as the experience has been rather seamless.
Hi Mike! I just wanted to reach out and say thank you for your feedback. Sometimes there are a couple of speed bumps in any given situation, but it is our hope to always emphasize we are there to fix any issues. I am very happy to see that you had positive experiences throughout the process.
Thanks again!
Lisa
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com
They always deliver on time, no payment issues, excellent customer service. Writers respond quickly to questions and provide multiple solutions
Hi Sally! Thank you for leaving your feedback! We understand clients need dedicated support and a platform that allows them to conveniently and quickly connect with their writers, whether it be from their cell phone, tablet or desktop. Communication is key! We're very glad to hear that we have served you well.
Thank you so much,
Lisa
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com
I've been going to Ultius for all of my paper and it's been a great experience every time. There were other sites out there that will say they're the best, but honestly Ultius has been the perfect experience throughout.
Hi Jennifer! Thank you very much for leaving your feedback. It is important for us to consistently deliver what we advertise such as outstanding customer support and a reliable platform that connects clients with talented all American writers. We wish every experience was perfect. If we ever lack, please let us know. Our clients' feedback is what drives us to do better and better.
Thank you again,
Lisa
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com
My friend told me about Ultius and honestly do not know what I did before. The customer service is awesome and so are the writers!
Hi Bianca! Thank you so much for leaving your feedback. We appreciate your friend's recommendation and are very glad to hear that it has served you well. If you ever need anything, just let us know. Our Customer Support Representatives are here for you and others 24/7!
Thank you,
Lisa
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com
The paper I received was embarrassing, it was full of grammatical errors and the writing was trash. Not only that but I laid out a very clear rubric of what I needed from the writer and they did NOT follow the guidelines. What I received read like a poorly written Wikipedia article. I feel like I got completely scammed. I don't know if I had bad luck or if the majority of the reviewers on this site have the lowest standards ever. I wouldn't submit this paper to anything but the trash can. Even if I were to ask for revisions it wouldn't matter because unless revising the paper means my writer will suddenly have a vocabulary above that of an eighth grader it isn't going to do squat to help me.
Hi Amanda,
Thank you for taking the time to leave your feedback. Whenever clients have concerns or complaints regarding their orders, I highly recommend messaging their writers. The last message in the order is our automated notification that alerts clients their orders are ready for download, so from an outsider's perspective, it looks like the order met your expectations. Clearly, that isn't the case, so offer your feedback to the writer. Offering constructive criticism never hurts.
If you use our services in the future, please take advantage of our complimentary revisions. That policy is in place for cases such as this. We want our clients to be completely satisfied with their orders. When they are not, we want to know and we want the writers to know. I didn't see a rubric attached, so if you decide to request a revision, please consider attaching that as well.
On the other hand, if you decide there is not time for a revision, please email our Refunds Department at Refunds@Ultius.com. The Refund Department thoroughly investigates all refund requests so they refund clients accordingly. If you have already contacted them, please disregard this section.
Thank you again for your feedback. I sincerely apologize for any inconvenience or frustration.
Sincerely,
Lisa
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com
Outstanding site and quick and cooperative! I definitely recommend this site to anyone who needs a paper done
Hi Billy! Thank you for leaving your feedback. We understand last minute emergencies often throw one's life in a tailspin, so we are very happy your circumstances ended well! Thanks again for your recommendation. We look forward to assisting you in the near future!
Take care,
Lisa
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com
Ultius provide excellent service on writing. Have a lot good experience. They are really helpful when i get difficult assignments and i will continue using them!
Hi Ian! Thank you for taking the time to leave your feedback. Tackling rough content can be difficult, so we're glad our writers have been able to provide assistance! If you need anything, don't hesitate in contacting our 24/7 support team.
Thanks again!
Lisa
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com
I have used Ultius several times and they have always provided excellent quality papers and great customer service.
Hi Jane!
Thank you so much for your feedback! We appreciate your compliment and wanted you to know how much we appreciate your loyalty.
If you ever need anything, just let us know! Our client support team operates 24/7 and 365 days out of the year, so consider us standing by!
Thanks again,
Lisa
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com
I was extremely grateful for the last minute work they did for me. They even finished hours before my deadline. I would recommend them to everyone.
Hi Zee!
Thank you for taking the time to leave your feedback. I'm so glad we were able to assist you in your time of need! Our everyday obligations sometimes clash in regards to time. Subsequently, our urgent delivery options are popular choices!
It's good to know we were able to deliver well before your requested 12 hour delivery. We look forward to working with you again in the near future!
Thank you,
Lisa
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com
I use ultius all the time and would highly recommend it to anyone for writing or editing. The writers are all American and not foreign like a lot of the other companies. You get what you pay for.
Hi there! Thank you for posting an online review for Ultius. We appreciate your recommendation and agree with your statement. All Ultius writers are American because we believe when you buy American, you get the best quality. Thank you so much again! We look forward to assisting you again in the near future!
Thanks,
Lisa
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com
Love using this site they do awesome work and the prices are decent. However I feel there needs to be a better system for when writers are not available so that the next writer has a decent amount of time.
Hi Keyera. Thank you for posting an online review for Ultius! Our Requested Writer Feature is one of our latest features and will constantly evolve as we take client feedback into consideration when making updates. We've had to meet in the middle, so to speak, when it comes to how long writers have when accepting requests. At the same time, that does impact another writer's potential time. We will definitely pass on your feedback to our developers. If you have any examples we can share with our developers, we would love to hear them. You can reach our support team by email, text, live chat, or phone, and we are 24/7. We look forward to hearing from you!
Thank you again for your feedback!
Lisa
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com
Ultius provides first class dissertation support when you need it. The writers are highly knowledgeable, and the orders are completed in a timely manner.
Hi Shanell!
Thank you for taking your time to leave your feedback! We are so happy that we were able to assist you with our Dissertation services! We sincerely appreciate your compliments to our writers! Thank you so much for that! We look forward to working with you again in the future!
Jamie
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com
I have used Ultius many times. When you work full time and go to school full time it gets hard to focus on classes that are not quite as important as your main classes. Just recently I had to write a summary on an article for Political Science. I submitted for Ultius to help writing a 600-800 word summary of the article while I was able to solely focus on studying for my stats test. Once I received my summary I was able to proof read and accept it. So far Ultius has not let me down when in a bind.
Hi Melissa!
Thank you for taking your time to leave your feedback! We understand how hectic life can be, that is why we are proud that we are able to help out our clients when they are in a bind! We make our services easy to use to take off that added stress. We are very happy that we have been able to assist you and look forward to working with you again in the future!
Thanks again!
Jamie
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com
I received my paper on time, and during the entire process the communication eas constant. They let me know when it was available to preview, and when it was completed. Good writing done in a timely manner, will use again!
Hi Kristina!
Thank you for taking your time to leave your feedback! We are thrilled to hear that you have had such a great experience using our services! We do believe that for an order to be successful and so that it can reach its full potential, communication is key! But with that said, communication works both ways so thank you for working so closely with your writer to ensure the success of your order!
Again, thank you for your feedback and we sincerely look forward to working with you again in the future!
Jamie
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com
My experience with Ultius has been great. The first and far most impressive aspect is the fact that both the writers AND the support, are first language English speakers, something that is very hard to come by in this industry. The writers are very concerned with exactly what you need and will even engage in a message dialogue should there be any confusion. Thank you! I will be back for my 4th order soon. I only had one issue, and that involved a lack of clear communication between my writer and I, so the paper ended up not being exactly what I needed. The free editing service took care of that issue, and I am very pleased with how the new writer engages with my suggestions.
Hi Sam!
Thank you for taking your time to leave your feedback! We are happy to hear that you have had such a great experience using our services. And yes, you are correct, all of our staff including our Freelance writers are American and speak English as a first language. We never outsource our writers because we believe in producing only the absolute best quality work for our clients.
We are also happy to hear that you have been able to work so closely with your writers as well. We actually encourage consistent communication between our writers and clients. This usually ensures that the final product is exactly what you are looking for and is completed to your specifications. As for the issue with your order, we do sincerely apologize for that, but we are glad that you bring it up since that is a perfect example of what can possibly happen when the communication on the order is not clear. We are very happy that we could resolve it with a revision of the order.
Also, so you are aware, if you really enjoyed working with a particular writer, we do offer our new requested writer feature that can be used on your next order as well!
Again, thank you for your feedback and we sincerely look forward to working with you again in the future!
Jamie
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com
Writer was very prompt and final work product was of the quality expected of a Masters level paper. I would use writer again.
Hi Ron.
Thank you for taking the time to leave your feedback. We genuinely appreciate your compliment and we are sure the writer will too! In fact, you can actually save this writer to your favorite list in your Ultius account. Simply log into your dashboard, hit the tab 'My Writers,' and click the red heart to add him or her to your favorite list. This way, the next time you want to place an order, this particular writer, and any others you enjoy working with, will be right there to choose from on the order page.
If you have any other questions regarding our Requested Writer feature, our 24/7 support team is here to help. We look forward to assisting you in the near future.
Thank you,
Lisa
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com
I had a short fuse assignment, while trying to work on an already heavy load. I reached out to customer service to see if they could help. They got me a writer almost immediately and he/she was amazing. I got my assignment on time i was impressed with the work. Ultius is a must use service if you need help! Thank you again for helping me!
Hi Nancy,
Thank you so much for taking the time to leave your feedback! We're so glad to hear that your writer offered amazing service and quality content. Our freelance writers are awesome, if we do say so ourselves. Just know, our customer support team is 24/7, so we are always happy to help! Thank you again for the wonderful compliment!
Lisa
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com
Always supplies me with excellent papers! Only downside is the steep prices, but they are always willing to help out with 10% off discounts. Great quality papers!
Hi Garrett.
Thank you so much for leaving an online review for Ultius, Inc.! It's true our prices are a bit more than our competitors. We consider orders to be investments, so we are glad to hear that you have received excellence in return!
We also like to thank our customers by offering frequent promotions, so be sure to check our Facebook page or subscribe to our newsletter. That's where we usually publish new discount codes. In the event you can't check, just contact our 24/7 support team and we'll be glad to search for you!
Thanks again!
Lisa
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com
I have had the best experience with this company. I have used them several times and have been very satisfied with the outcome. Quality work and love the timeliness of the writers.
Hi Wendy. Thank you for taking the time to leave your feedback. We appreciate your kind words and we're so glad Writer 11310 was able to assist with order 88983. It's what freelance writers at Ultius love to do, so I'm sure he or she would appreciate your kind words as well. We look forward to assisting you in the near future!
Thank you,
Lisa
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com
From the business
Ultius connects customers with the best American freelance writers for custom writing, editing and business writing services. 2,000 writers, 24/7 support and customers in 45+ countries.
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Hi Catherine! First of all, I am sincerely sorry the writer did not follow the initial instructions. In fact, thank you for providing so many details. Unfortunately, in this case, the writer did not add material from your proposal and used her own subtitles, which deviated from your instructions.
Using the revision feature was of course your most viable solution, but I noticed you requested the complimentary 3 day revision delivery option and understandably so, since it is free. However, sometimes that timeline doesn't work for certain orders. In those cases, never feel like you can't reach out to our Customer Support Team.
There are ways to forward urgent revision requests to our management team for approval. Urgent requests typically have a fee because we, unfortunately, cannot guarantee the original writers' availability since they are independent contractors. Subsequently, we need to encourage new writers to pick up revisions and that often takes extra resources. Nevertheless, we are always willing to work with our clients, so just give our 24/7 support team a call, text, or email should you ever run into this situation again. We hope it does not, but we wanted to assure you that we would be completely there for you if it did.
Thank you for your valuable feedback and please accept my deepest apologies.
Sincerely,
Lisa
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com