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I Literally, typed out a paragraph to explain the specific instructions that must be followed. I paid extra for a premium writer and proofreading and not only was the instructions not followed, but I had to pay to have a revision done in less than 3 DAYS?!?! Even if it's not your fault! So, it was way pass it's due date. My paper was marked down for being late as well.:-(
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Hi Catherine! First of all, I am sincerely sorry the writer did not follow the initial instructions. In fact, thank you for providing so many details. Unfortunately, in this case, the writer did not add material from your proposal and used her own subtitles, which deviated from your instructions.
Using the revision feature was of course your most viable solution, but I noticed you requested the complimentary 3 day revision delivery option and understandably so, since it is free. However, sometimes that timeline doesn't work for certain orders. In those cases, never feel like you can't reach out to our Customer Support Team.
There are ways to forward urgent revision requests to our management team for approval. Urgent requests typically have a fee because we, unfortunately, cannot guarantee the original writers' availability since they are independent contractors. Subsequently, we need to encourage new writers to pick up revisions and that often takes extra resources. Nevertheless, we are always willing to work with our clients, so just give our 24/7 support team a call, text, or email should you ever run into this situation again. We hope it does not, but we wanted to assure you that we would be completely there for you if it did.
Thank you for your valuable feedback and please accept my deepest apologies.
Sincerely,
Lisa
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com