Ulta

I can only review local store experiences, but I hate going into Ulta. The associates who with at the location near me are rude, entitled, have no sense of customer service, and for some strange reason believe that customers are beneath them. No one offers help, says hello when you walk in, I've had several experiences of associates doing their makeup and becoming annoyed when you interrupt their beauty sessions. Sephora is better for prestige and Walmart for drug store. Stick to better service and better price points.

I won't shop at Ulta anymore because of how bad their return policy is. I received a foundation as a birthday gift but it broke my skin out bad. So I went to return the foundation and they were only going to give me $0.01 for it. Supposedly it had been on sale in the last 30 days for that price which is bull$#*!. I have never seen a benefit product on sale for anything less than 20% off. So now I am stuck with a foundation that I cant wear. From now on I will just go to Sephora or buy at the drugstore.

So the store located near me is horrible a new worker accused me of stealing when I had a lipstick in my hand and she asked me to open all my stuff. I felt violated all my personal belongings were being investigated by her. I also filed a complaint against her with the manager (luckily she was fired). She had no right and the security cameras can see I walked in picked up a lip stick and headed for the cashier.SO thats why ill be buying from the website not in stores.

I love that you can find all of your hair, skin care and makeup needs with tons of products to choose from. The reward program is awesome as well & if you are a frequent shopper, it's great to take advantage of. They are constantly running sales, another plus! They do send frequent large samples of products but you typically have to spend $80 and up to get them. I generally don't spend that much at one time, I have bills that come first unfortunately. What I don't like is the shipping issues. I have never received anything on time! It's been up to a week late before, pre-pandemic. I expected them to offer a small credit on my next order like other reputable businesses do. Instead, I got an email encouraging me to "be patient". And, they weren't just talking about the week I had already waited. They wanted me to "give it another 5-7 business days, if you still haven't received it, let us know". Not a great way to be customer friendly.

When buying foundation makeup, it is essential to have appropriate lighting. Otherwise, you are matching your skin to a foundation in an environment that doesn't exist outside of the store. Do your customers and yourself a HUGE service. Allow more natural light into your store. Offer better lighting so that customers can actually see how the makeup will look in a variety of lighting. Your store lighting is so subdued and dark that any foundation will look good, because you can't actually see what it really looks like. Perhaps that's your marketing strategy. I stopped going there and purchased the foundation I wanted from a competitor, where the lighting was much better and I didn't have to return to the store numerous times to exchange the product in order to get the best match. I just got so tired of trying to find the perfect foundation in a dark store.

This Website is total scum.
I've encountered an error during checkout twice, resulting in the failure of my order completion. However my account was charged for $42.89 every time. Adding to the frustration, the support team seems to be conveniently ignoring my ticket, so it is impossible to get a refund. This experience has led me to waste nearly $86 for absolutely nothing.
If you have extra funds, I'd strongly advise considering a donation to charity instead. Otherwise, you might find yourself falling victim of Ulta Beauty scammers.

Ulta beauty is full with brands of make up products from unknown influencers i mean kids who just rise out of nowhere create bad perfumes and foundations. I bought once perfume and someone asked me why it stinks like on cow $#*!,. I didn't knew what to say

I love shopping in their physical stores, my only wish would be that they would work on their pricing especially items such as high end perfumes, which if you search online you can always find 10-20% lower. I'm not sure if they price match but I intend to try next time and find out. The employees who work there are extremely helpful.

All of my orders from Ulta arrive on time, and almost always in perfect condition. On the rare occasion that I get an item that's damaged due to handling doing shipping, they are quick to refund it, or let me take it back in exchange it for a perfect item. Their customer service is super helpful, and they don't ignore their customers. I've been a customer for years and unless something changes will continue to be.

My in-store experience is a little different, in store usually has a lot of very arrogant workers who think they know more about makeup than anyone who could possibly walk in their store. I usually tell the workers at Ulta to leave me alone, simply because they're so rude and always make my trip take more time than I need it to, since I'm very well versed in beauty products. But since this is review for the website, not in store, five stars!

This review is for the customer service line, every time i call I'm on hold for over 30 mins just to find out why my reward points haven't been applied to my account and no one ever knows anything. Same story each time.

Great site for anything beauty (makeup, perfume, hair care, etc). They usually have a promo running for either free shipping or percent off. They also include free gifts with purchase of certain items and/or free samples with so much money spent. They do offer sales and even have their own line/brand of beauty products at a cheaper price than the brand name retailers (too-faced, smashbox, benefit, urban decay, bare minerals, etc). They are a dependable site to order from.

I would suggest steering clear of the salon on granite street. They categorize hairdressers based on their skill and will charge you accordingly. I paid extra for a "master hair stylist", long story short, the dye washed out the next day, they made a lousy attempt to rectify the issue with the same results. They refuse to take responsibility for their negligence or to even offer store credit. The managers excuse was that my hair was too damaged and unable to hold the dye, so why not turn me away during the consult? I attempted to resolve this with corporate but they have lead me on and nobody has returned my calls or emails.

I've been shopping at Ulta for years and have had a great experience. The store has a wide variety of beauty products, from high-end brands to affordable drugstore finds. The staff is knowledgeable and always willing to help with product recommendations.

Have called and emailed but no response. Horrible customer service. Am so disappointed. Oh wait, I did get a "survey" from them asking my experience with their customer service rep and I told them that it was not very good. Still no response. Apparently they do not read their communication

I'm from an older generation and shopping online is not something that comes naturally to me nor is it something I'm comfortable with but when I found this company it gave me faith in the whole ordering product online issue I was having. First and foremost, they have a phone number so you can call them, of which is exactly what I did. Their hours are limited and they were not open when I called so I left a message wondering if they would really get back to me.
Good support