Laura G.

I used to love Fetch and have been a long time user. However now the problems overshadow any possible positive experience. When I joined I thought the rewards you could get were very tiny seeing as how most receipts are worth typically 10-25 points. For example, you need five thousand points for a $5 Amazon gift card. Ten thousand points for a $10 Amazon gift card. That has now gotten even more ridiculous and honestly I find borderline offensive. Still using the example of the Amazon gift card. You now need five thousand points for a whopping $3 gift card to Amazon. Try not to spend that $3 all at once ladies and gents. They have completely done away with the $10 gift card. So now if you want to cash in your very hard earned ten thousand points you will only get $6.

For months now I have been unable to put in my Amazon e-receipts. Let me clarify that I have done ALL of the troubleshooting techniques MULTIPLE times per WEEK trying to make this app work. I have to contact customer service at least 5 times before they manually put the e-receipts in. I will be very descriptive as to every single thing I have done regarding troubleshooting. For example, I have uninstalled and reinstalled the Fetch app, I have disconnected and reconnected my Amazon account, I have reset my wifi, I have made sure that I have ALL emails related to the order like the order confirmation email, the shipped email AND the delivered email just hoping it will work. Inevitably I email them that and they send me a link to do the troubleshooting I have already done and listed.

The tiny and I do mean TINY rewards you get are not worth the grind. It's laughable to be honest. So I'm done.

This has got to be the worst pharmacy I have ever dealt with. Centerwell Pharmacy has not changed anything. In fact they have gotten worse! I have always had issues with my prescriptions being delivered on time. Now it's worse. Most recently my doctor ordered 8 prescriptions for me, many of them new. This was on 9/2/22. It is now the 9/12/22 and they are either "processing" "on hold" or "action required". So let's break it down, shall we?

"Processing" is misleading. One would think that "processing" means there are no issues and they are actively working on your order. 90% of the time it will be "processing" for 7-10 days. Then, your prescriptions get switched to "on hold" or "action required". So you now have waited a very long time and you still will be waiting.

I have auto refills set up. Every month and I do mean EVERY month Humana will try and fill my prescriptions too early. I will get a email saying they are working on my prescriptions. I will get another email giving me an estimated delivery date. Then for those SAME prescriptions I will get a 3rd email saying it's too soon to refill and it will be placed on hold. YES, it's too soon to refill! But Centerwell/Humana or whatever they want to call themselves are the ones trying to fill it too soon. Not me!

"On hold" usually means that it is too soon to refill as described above. So wouldn't the message "Too soon to refill, we will refill it on such and such date" be better?

"Action required" This is my absolute favorite. This means that they need you to call them. Not that it will matter. You'll call, they will say they are trying to get in touch with your doctor regarding 1 of the 8 prescriptions. Wouldn't it make sense that they fill the other 7 while waiting for a doctors response? Nope, not them. They instead won't fill ANY of your prescriptions. My doctor will call them repeatedly, I will call them repeatedly and nothing gets solved.

The entire time I have been typing this I have been on hold with Centerwell. I have talked to them 5 times in the last 4 days. I now have been on hold for 38 minutes and 32 seconds. RIDICULOUS! The CSR has no clue why none of my prescriptions aren't being filled so she puts me on hold so she can "look at my account". Great, thanks. Maybe come back every few minutes and apologize. Don't leave the customer on hold listening to elevator music that quite frankly is making me more angry.

I get to told to go to my local pharmacy. If I could go to my local pharmacy trust me, I would. I am disabled, I have no transportation, I have no one that helps me. Every now and then I can manage to pay a delivery fee to get my prescriptions locally. Being on disability and getting hundreds (yes, hundreds. Not even 1,000 per month) means that I can't do this often. I have to keep a roof over my head and my daughters head and get groceries, pay electric, gas, water etc.

I shouldn't have to go to my local pharmacy. I pay outlandish monthly costs just to have this sub par drug plan. This is UNACCEPTABLE! I have 3 infections that have made my white blood cell count plummet. Yet, I am sitting here 10 days later with no prescriptions and no estimated date for them filling them! I asked if they could expedite my prescriptions, they said expediting would make them take longer. That is the opposite definition of "expedite".

I have now been on hold for 47 minutes and 12 seconds.

Choose ANY other pharmacy.

I am disabled and have no transportation or anyone that will take me to get groceries. My daughter and I rely on this to get groceries, household supplies and OTC medication. I pay a monthly service fee for groceries being delivered. There are constant issues that Walmart never addresses or compensates for.

1) The "out of stock" feature is NEVER accurate. I am lucky if I get 1/2 of my order. Things shown "in stock" are not.

2) Order cancellation - I have had multiple grocery orders cancelled with NO notification. For example, if I place an order to be delivered between 12-1 I notice it's 1:15 and no groceries. I go to my orders and check and it will be cancelled for no reason. Contacting customer support is a joke. They will give you 10 different cancellation excuses and offer no compensation in return. You never get same day delivery so you are stuck putting in another order and waiting for delivery availability.

3) Items wrong, damaged or expired - I get that humans make mistakes, I am fine with that. What I am not fine with is that when I need to be refunded for their human error, Walmart wants me to bring the wrong, damaged and expired items to the store for refund! I DON'T HAVE A WAY TO GET THERE! Thus the entire reason I use grocery delivery to begin with!

4) Tipping the delivery driver - I tip and I have no issue with it. What I do have an issue with is Walmart automatically adding a $10 tip to your grocery order. I didn't notice the first couple of times. On those occasions the drivers actually put my groceries in my yard and not on my porch. I bought a 40 pack of water that tore and they left the water bottles scattered across my yard never even bothering to pick them up! I prefer to wait to tip them for good service as you have 24 hours after completed grocery delivery.

I could go on and on but you get my point. There are other, more reliable grocery delivery services. Ones that will delivery within a two hour window. Ones that actually text you to ask what substitutes you want while they are still in the grocery store. Ones that actually value their customers. Unfortunately they increase their prices on every item MASSIVELY! I cannot afford these services because I support myself and my daughter on meager social security disability.

If you can avoid using Walmart grocery delivery, that is my recommendation.

I love that you can find all of your hair, skin care and makeup needs with tons of products to choose from. The reward program is awesome as well & if you are a frequent shopper, it's great to take advantage of. They are constantly running sales, another plus! They do send frequent large samples of products but you typically have to spend $80 and up to get them. I generally don't spend that much at one time, I have bills that come first unfortunately. What I don't like is the shipping issues. I have never received anything on time! It's been up to a week late before, pre-pandemic. I expected them to offer a small credit on my next order like other reputable businesses do. Instead, I got an email encouraging me to "be patient". And, they weren't just talking about the week I had already waited. They wanted me to "give it another 5-7 business days, if you still haven't received it, let us know". Not a great way to be customer friendly.

I will NEVER use Lyft again! I took a very expensive ride for $35 on 3/4. They proceeded to charge me again for rides that I NEVER took on 3/6 and 3/8! You would think it would be simple to have nonexistent rides refunded. Not with Lyft! When I emailed them, they asked for "proof" even though I had already sent them my banking statement showing the bogus charges! So, I gave more detailed proof as requested. I get a reply from someone named, Seb. Seb said, "I see this needs to be escalated and researched with another department. We will be in touch at a later date". WHAT?! What kind of a response is that? So fine, whatever, I waited. Then today they charged me AGAIN! I contact them again and tell them that my $35 ride has now cost me $140 and they are still charging! I get this reply, "We see that issue is currently being investigated. You will be notified when we have resolved the issue. Take care!" Completely unacceptable on every level! I tried to remove all of my payments from the Lyft app so they can't continue to charge bogus, nonexistent rides. I can't delete any of my payments. You used to be able to but not anymore. So they can keep tacking on charges and "investigating" but that is costing me money that I don't have to spare! I am livid! And, I am not letting this go until every last penny is refunded!

Assurance wireless has to be the absolute worst cell phone company in existence. I realize I should be grateful that I get a whopping 250 minutes for free every month. But what good is that if the horrible phone they give you never works? Customer service is completely useless. I've had this phone for 8 months now and have contacted them no less than 25 times. My phone STILL says "not activated". I have done everything they have said and nothing corrects the issue. It doesn't help that each customer service representative contradicts what the last one said. It just comes across as a bunch of people answering the phone for a paycheck that truly have no knowledge about the service or how to troubleshoot. Now, let's talk about the horrible free phone:

I have a Wiko Life 2, this is the absolute worst phone I have ever owned! It doesn't work 99% of the time. For no rhyme or reason, there are times you simply cannot make an outgoing phone call. If you are successful and that's a big IF, be prepared for the fact that your call will eventually be dropped. Also, be aware that the person you are calling will barely be able to hear you as your voice will constantly fade in and out. The battery life is horrible. It says 16 hours talk time, that is completely untrue. You will be lucky to have 6 hours on a full charge if you do nothing else. I had 100% charge this morning, sent 3 very short text messages & am already at 90% charge. The phone is made out of cheap plastic, I'm embarrassed to even take it out. It has 5 annoying ring tones and 4 annoying notifying tones. It will randomly send tones for no reason multiple times a day. I understand now why they gave this phone away for free, no one would want to purchase this.

The purpose of my phone is to have it in case of medical emergencies. I can't count on being able to use this phone during medical emergencies so it is honestly completely useless to me. As useless as Assurance Wireless. It's sad that the government cares so little about people with medical disabilities.