Walmart Grocery Delivery

Absolutely absurd how awful this service is. Don't bother ordering any perishable items because the dates will be a day or 2 out before it expires. Almost all produce ordered is always rotten. For a company that has enough money to buy another country, this service is a joke. I could go on but if you read all the other 1 star reviews, we've experienced it.

CONSTANTLY get spoiled produce.like clearly spoiled.do they even look at what they are doing? I always specify an alternate item yet they will give me a completely random item that I didn't even choose. One order which had 8 total items and 5 were substituted.again they do not bother. Customer service is a joke because they repeat scripted apologies and give you discount codes that do not work.

Another instance was where the driver insisted on taking a photo of my ID when I had no alcohol or meds.just groceries. Very questionable practice.

I know sometimes it gets busy. But their drivers are always late with your groceries. Sometimes the food isn't the best quality, either. I ordered two cans of no salt added sweet peas on January 1,2024. It was delivered on the 2nd. I opened it on February 25th 2024. It was around 1:25 am in the morning. One of the cans had a black bug in it. That is so gross and disgusting. I took a picture of it on my phone. The black bug was dead of course.

It absolutely ticks me off when I get Walmart delivery messages saying they're out of stock then going back online and seeing that they're available 😡 What's the deal?

I have been using this service for a while now, and am ready to quit! I thought it was okay at first, but it progressively got worse. Orders are delayed, items end up missing and other people's stuff ends up mixed in with my order. Lately, I have had a lot of items missing from my orders. In my most recent order, half my stuff was missing! No more for me! I've had it with this nonsense!

I received notification 10 minutes before my delivery hr 2-3 pm that there was a 2 hour delay and no refund. 2 hours is a big delay. Just enough time to watch a Packer game at 3pm for the driver. I will never use this again. I could have picked my things up if I knew there was a 2 hr delay. I arranged my whole schedule of what dinner,was going to be. Not satisfied. This is no way to treat your customers

I get text driver on way, once he arrives he calls my phone and speaks no English, he can't understand me so he keeps hanging up. He sends me pic of the wrong apt door in completely wrong apt complex. I send him pic of my complex but he doesn't understand and insisted on staying at the wrong complex. I go outside n see he was across the way, I'm hollering n screaming for his attention. Overal he could not read or understand English, he took pic of apt 2248, im 1147 so I won't be ordering online again! This lasted 20min and i was missing an item I wanted to cook..

I ordered online normally I'm only missing 1 to 3 items so of course I'm going to get my money back for the iteams not received well last week I placed a 310$ order going threw my bags I had all meats, yogurts, ext missing from my order over 180$ missing and walmart said because I have refunded before they couldn't do anything. When I told them I did not want a refund but for them to call the driver to bring my missing bags they refused and were very ignorant I will never shop at Walmart again.

I pay for the delivery service annually but it is rare that I don't have an issue with the delivery. 2 times in a row the driver just didn't show up. The 1st time I finally went and picked it up. The next time it was finally delivered around 8pm after I called all day. Today, I got a message that my order was returned to the store. Because of health issues I need these services. I wish Walmart would get this service to be efficient.

Delivery sucks! Communication and tracking details sucks! Costumer Service always making up excuses sucks! Delayed orders with no accurate delivery time given sucks! 10 day refund policy after your money was taken within seconds sucks! Never again!

First time, I was missing items with no contact to substitute. Went to the store myself that day and found the items staring right at me. Second time, I got my neighbor's order then within an hour, my delivery was there and the neighbor's was missing. Neither of us know how this happened. Third time, my order is delayed past the window of two hours and the site won't allow me to cancel unless I wait to receive them then go make a return. On top of that, the last time I politely addressed my concerns with a human at customer service, they said "just keep the stuff. Were used to it". Uhm, that is theft. We also live in a gated community with large numbers next to each garage door. My gosh. Just sh** can the whole delivery roulette ordeal and start over. I will gladly just stick to better food at a delivery premium instead of walmart+. If it's free, it is worth what you paid for it!

They claim that half your order was out of stock when it's the most basic items you can find at any store. Ginger ale was apparently not available. Cranberry juice. Eggs, bread, and cheese just completely missing. Their customer service people are all liars and lie through their teeth. They do not care how ridiculous it is for them to pretend that Walmart was out of ginger ale. Like that would literally never happen, it's a staple. These aren't rare esoteric ingredients. They will no longer refund your delivery fee either which is basically THEFT since they didn't deliver what you ordered. Absolute joke and will never use them again. There's actually not even a point because you won't get what you ordered anyway. I would be embarrassed as a company to be inept.

A vast majority of my orders are messed up in one way or another. Missing items, rotten produce, raw meat in the same bag as fresh goods, entire order sent to the wrong house, sometimes I get someone else's order, I've had rotisserie chickens with a chunk missing out of them.

And then refunding anything is a nightmare. At first it's easy and you can just do it on their website, but once you return 3 or so things they block your access to the online help and instead make you sit an hour on hold to talk to someone who doesn't speak English.

Walmart Shipped wrong items had to return in store myself and then wait 5 days for money back on card. Re ordered call to make sure right items and still they messed up. Basically they're borrowing my money for a few days and wasting my time going in-store. Would buy if they actually carried product in-store. They are so worried about people stealing they make you order online. But the lack of leadership and value for employees causes these problems when being shipped.

Ordered a delivery on Thursday. Friday was booked so a delivery for Saturday was the option. Come Sunday night still no delivery. Called both the store then the Hotline. Reply was "waiting for another driver to be assigned it may be another 23 hours and 17 minutes." Just laughed at such a ridiculous reply and wanted my money back. Walmart delivery gets Two Thumbs Down!

Nothing against the delivery drivers, whom I've never had a problem with, but I'm never ordering from Walmart again. They charged me nearly double what my order would've been in person - mostly for extra shipping, as they wound up shipping every tiny item individually. I never would've selected that option, I'd much rather have canceled those items, but they don't always give you that option. "Oh, we're out of this small packet of cat food, but we'll ship it from our warehouse several states away and charge you plenty for it. Be prepared to get single packets of cat food daily for the next month and a half." OMG, I HATE them! Instacart is expensive, but at least they always give you the option to just cancel the item, if it isn't in stock.

Online work is terrible and home delivery is even worse. You have never been treated so disrespectfully as a customer in any market in this country. After a wait of more than five hours for a home delivery order for a purchase of more than 300 dollars, I was never kept informed of what was happening with my order. After almost 6 hours I had to contact the store so they could tell me what The order would be delivered another day. When it was scheduled to deliver today December 23,2023

Usually the service is good. However I've had instances where delivery was delayed to no drivers being available and today told the delivery would be delayed by a day since they did not have personnel to pull the groceries. Also due to no drivers being available, delivery delayed by hours and when delivered, all frozen food was defrosted. I've spoken with the manager over that area and it doesn't see to do any good even though she said she elevated the issue.

Beyond words at this point. Every time I make an order, it repeatedly debits the bank account with a hold. Over and over! Sometimes the order debits don't post until 30 days later. Then they bill you individually for items that are part of an order, so you can't even correspond your records to your purchase history in the app! You call the toll free number for help and get routed to Mexico who then put you through to billing which is an American citizen that gives you a perfectly long winded legitimate explanation as to why they're ripping you off. It's a total nightmare. Your stuff doesn't arrive, deliveries constantly delayed, and they sell you rotten vegetables. It's a $#*!ty service. Sadly, you'd save money to just get a Uber and go get it yourself. Take my word for it, it takes a lot to piss me off. I'm pretty simple and easily pleased, so please understand I am not one of those internet people that just like to gripe about stuff. I am sincerely trying to give you an honest perspective. Walmart. Com SUCKS!

I just got out of the hospital. I have been ill since Thanksgiving. I moved December 7th to a new location in the DTC, my last place I never had an issue with delivery. Since I have moved into a building that requires you to read delivery instructions, I have gotten my groceries once. None of the drivers speak English. None of them can understand what you're saying they ignore your delivery instructions their packing skills are a disgrace and today all of my bags broke and went all over the hallways of my apartment building. If they would have followed the instructions, then I wouldn't have had to carry the groceries three minutes to get to my apartment and the bags wouldn't have ripped, if they hadn't put ten cans of beans in one bag. No common sense and no english equals disaster, and loss of profit for a franchise such as yourself!

They shouldn't be encouraging you to sign up for Walmart + to get the benefit of free same-day delivery if they can't actually fulfill that promise. As soon as I signed up and tried it the very first time, my order was delayed two hours, then overnight. The whole time I haven't been able to reach a single person. I actually sent my son up to the store right before they closed with ID and the order number and they said they couldn't release it to him - only a driver, which they had none. When I tried to use their chat it told me there was no agent available, no one answers at the store, and I couldn't reach a real person in the evening on the 800 number. So they just cancel your order, you wasted your time, have no groceries, have to wait to get a refund, or reorder everything again - a huge waste of my time. I could have ordered elsewhere and have the food that I need. If they are going to offer same day free delivery, then they need to make sure they actually have a guaranteed way to get it delivered to you and follow through with providing what they promise. Now I will be attempting also to get my subscription payment back. No point paying for a subscription service and getting the same or worse service than if I didn't sign up and belong to the program.

This morning I was supposed to have groceries delivered from Walmart. I got the text and email when it was delivered. I opened my door and nothing was there. Next I looked at my email and on the Walmart app and it was delivered alright! But to the WRONG apt. This happened about a couple weeks ago also. Twice within a few weeks! My whole address, including my apt. Number is on the Walmart app. I also put my Apt. Number in the instructions. Both times I got a refund, but it takes awhile for that initial higher charge to drop off. I know Walmart uses "Spark" drivers to shop and drop off the groceries. Not sure if it's how ALL are done. Not sure if this is the issue ("Spark" drivers). But it has caused me to not want to do grocery delivery with Walmart anymore. It is a super inconvenience when I don't get what I ordered because it was delivered to the wrong place. I had to re-order my groceries both times this happened, but NOT with Walmart. I ordered from elsewhere. It costs a little more than Walmart, but worth it since I don't need or want that big hassle of maybe not receiving groceries that I ordered and paid for. I have had issues ordering things from Walmart before, but not as bad as this.

After attempting to pick up grocery orders made on line, and having terrible overall experience with that I tried the Walmart+ service. That was even a bigger mistake.
Why? You are trusting your order to a non walmart employee that is a third party go for.
A gig worker with no vetting and you have no idea what to expect.
And believe you me you will not be pleased.
After I guess maybe 5 orders to my home most of them had issues.
Todays was the worst. OF the 18 items ordered the driver arrives with a box of saltines and two green peppers. Oh and four trays of bottled water I didn't order. The rest of the shopped order he had "no idea " where they were or what happened. So 60 bucks down the drain.
To add insult to injury, the driver told Walmart he returned the order to the store. But of course that can't occur as my order is clearly somewhere else. After hours online chat with the bots that now stand in for humans' customer service, I was told that as soon as the order is showing returned to the store, it can be cancelled and I will get my refund.
Right.
IT's been over 15 hours and the status has not changed.
I sent a long detailed complaint of this matter to Walmart Corporate, their CEO and in the past I have gotten resolution.
I would go somewhere else for groceries, but Walmart is the least expensive and I have already paid for the Walmart+.
I have a video of the delivery on my RIng storage and it documents all I am saying.
I don't know how a fully shopped order could leave the store and, in the hands of a third party, be morphed into bottled water and saltines. Do you?