Uber Eats

I ordered groceries this morning from Uber Eats because I had 40% off promo code. Minimum order was 70$ so I made an order just over 71$.
While the driver was shopping, the promo suddenly disappeared from basket. I couldn't rise concern as I wasn't billed yet. After the purchase was done the promo never applied and it was also gone from my promotions as I had technically used it.
After I received the delivery I turned to help section. They admitted that there was issue with the backend. BUT as I couldn't provide the promo code screenshot they refused to refund me. So I paid full price and got treated like a moron for NOT providing a picture.
So I consider Uber Eats a scam. Why would I as customer screenshot my promo code each time in fear of being ripped off?! This is nonsense. Especially because customer service already admitted mistake on their end.
After disagreeing with the rip off decision I just entered endless loop of automatic response of no screenshot no help.
And I pay for Uber One. Which I deeply regret now.
So yeah, steer clear from discount codes as they are a joke and you as a paying customer are too a joke to them. Garbage company and garbage customer service.

People who worked in UBER EATS company are horrible, NOT AS HELPFUL AS YOU THINK THEY ARE. They took forver to solve an issue. 1month later the send you an email stating the issue was UNLIKELY SOLVED.
Unprofessional people to deal.
PATHETIC

Driver only picked up half of my order. Called the driver from the app she pretty it was not her problem and call the restaraunt and see if they would bring the rest to me. Called the restraraunt and she at least aknowledge that they did not make sure the drive got the entire order and the rest of my order was still sitting ythere but in order to get it delivered she would have to all UberEats. 30 minutes later - still hungery. Contact the restaraunt and order is still there and to get a refund you have to call Uber Eats. Contact UberEats for refund - they offered me a $4 credit for $12 worth of food. Didn't want that exchange and was told that my request was too complicated and another group would have to contat me via email in a day or so. Horrible Service all the way around. Will neve use Uber Eats again!

I ordered UberEats for dinner and I had to wait for over an hour and half to have my food delivered by Stacy who drove in a black Nissan Sentra with her boyfriend and I confronted Stacy the pizza was wrong and I told her that she had to take this pizza back to the restaurant and I called this place twice and they said Stacy never returned with a pizza. This person I spoke with on the phone didn't do anything to help unless the pizza has been returned and that I would get a free pizza for their mistakes. I also have reported Stacy to UberEats for not bring pizza back to this location and considering as a thief however UberEats did nothing to help to solve this issue.

After I placed an order, I hit the back key on my phone a couple times in order to review something, and the next thing I knew, I had a notification of ANOTHER order in progress, for a restaurant I had thought about ordering from days or even weeks previously. I had abandoned that cart back then because the total was too high, and now the app was suddenly putting the order through! I found the cancel command in under a minute, but the app said it was too late.

Then I tried getting help via the chat, and it just went round and round with scripted questions that didn't relate to my problem, even after I asked for a representative over and over. When I wrote "cancel" in response to "Is there something else?" it canceled the unwanted order the app had made without my consent, but added that I would STILL BE CHARGED! WTAF?!?!? They took over $40 and didn't deliver the food, which I at least could have saved for later.

The rep on the phone was almost as useless as the chatbot. I wasted over half an hour trying to fix a mistake the Uber Eats app made and instead of offering a refund, like DoorDash did once when there was an error, the rep said a supervisor would call within 48 hours. Like I'm going to sit by the phone for two days?!?!?!? Y'all have my email AND you know how to text me.

Never, ever using Uber again, for food or a ride.

I have had twice in the last week where my orders were messed up and uber did nothing to rectify and resolve issues. Bad service overall!

DO NOT EVER USE UBER EATS, AND TELL EVERYONE ELSE NOT TO AS WELL!

My last experience with Uber Eats support was horrendous. On March 26,2022, I ordered from Jersey Mikes. Uber Eats had a sitewide promotion for 25.00 of a 30.00 or more delivery order. Those were the only two criteria. Food total before tax and fees must be 30.00 dollars or more, and it must be a delivery, not a pickup. (photos attached)

Imagine my surprise when the full 47.22 is taken from my bank that night, instead of 22.22. Chatting with support at first went well. They agreed that the code did not "automagically" apply itself and issued a 25.00 refund, as opposed to a 25.00 credit.

Color me stupid when 48 hours later, no credit has been received by my bank. Contacting Uber Eats customer chat again, I asked about status of refund. The first chatter ended the chat, no response given. I was asked by the chat bot did they solve the problem? I select no. New chat agent appears. Says they will look into it. Tells me that the credit will be back in my bank in 3 to 5 business days. Why does it take that long in the days of digital banking? Every other service I use immediately credits my payment method back any confirmed errors. Why is it ok for Uber Eats to promise a credit, reflect it on your phone display in receipt form, then keep your money when they make a mistake? I cant order and pay 3 to 5 days later, so why are they allowed to steal my money?

DELETE UBER EATS APP FROM YOU AND EVERYONE YOU KNOW! YOU'LL BE DOING THEM A HUGE FAVOR!

Today 12/26/2023, my kiddos and I ordered food through your app. My daughter in law used her account to order and my card. The time was set and the food never came. We checked the app and four more drivers were sent to pick up our food. My daughter and I went to McDonalds to see what was going on and they told us we had to call Uber Eats. We called three times and did a chat in the app. We explained to each person what happened. After explaining the multiple drivers the person my daughter talked to cancelled the order and said we can't have a refund. I called and one person accidentally hung up on me while I was on hold, and called back and left a voicemail while I was on the phone talking to another rep. I was on the phone with her for awhile and she also talked to my daughter as well. After my daughter talked to her and explained what happened, the rep hung up on my daughter. So the customer service sucks. The drivers that work for the company suck. They steal food and people don't get their money back because of the incompetent drivers. That is not fair to the people that spend their hard earned money to feed their families. Thanks to their incompetent customer service, I am out $$ and a ticked off mom

One hour twenty minutes for food to go five blocks? Uber waits. Uber cold. Glad they had us add the top up front.

I just started working for this company delivering orders and already had my account deactivated. It hasn't even been a week so I was still learning the ropes trying to figure things our because it was confusing. I had to cancel some orders because addresses kept disappearing and saying next order i had no idea what was going on again I am new to this so the only thing I could do was cancel because I do no address. I had to get a pass to get on base in thought because I was a dasher I didn't need one until I was told I did. Right while I was in the process of getting the pass my account got deactivated I'm stick with food I didn't want or need because the stores will not take back food due to Covid and other stuff I'm sure. Customers were refunded and if made no tip on the orders that were canceled so I just wasted gas that your all don't pay for. Again I am new to this and have to learn that's messed up to do people that way who are just trying to make a honest living. Not everyone is a scammer or fraud maybe trying helping or sending a warning first even twice because firing people. It's bad enough you take from the tips so what we should make we don't because yall take fees from the tips we make. I went through all the process passing a background check proof of care insurance everything yall asked me too so I did and you go and do this all because I was confused and trying to learn why not just help me instead. I would never recommend your company to anyone and if suggest that everyone go look for better ways to make money because this is not it they are unfair unprofessional and cold.

I had intended to order food from Uber Eats but after seeing the delivery fee I decided to cancel my order, at least I thought I canceled. I didn't receive a confirmation that my order was processed and no food arrived. Safe to assume my order was canceled. Two days later while checking my bank account I noticed a charge for Uber Eats. I called Uber Eats customer service. That I'm itself is a joke. I was there was no order on my account and to contact my bank. Contacted the bank and there were two charges from Uber Eats. Called Uber Eats again going another human posing as a robot and they explained that I failed to contact Uber Eats within 48 hours of my delivery. What delivery? I canceled it! It never processed and no food arrived! I was told if I log onto the side I might want to check if any charges posted that way I have time to dispute the charges. The two zombies I talked to were rude and lifeless. Use DOOR DASH! At least their people are friendly. UBER EATS IS A BUNCH OF CROOKS.!

Uber eats has stolen money from me based on the way my issue has was handled. I paid for not only their service, which failed me once again, but I also paid for a product that was rightfully mine and was never received. Uber eats refuses to give me my money back based on the fact that I have made this complaint before, but did they ever consider the fact that this has actually happened on more than one occasion and that is the type of service, or lack thereof, that Uber eats has given me? The only reason I opted to try their service again was because the restaurant that we wanted to order from doesn't have an account with their competition. This proved to be a bad choice on my part. That was my hard earned money that they took from me and failed to deliver something that I actually paid for. They have the worst customer service and should just stick to giving rides because they have no business being in the food delivery industry! Uber eats has stolen money from me based on the way my issue has was handled. I paid for not only their service, which failed me once again, but I also paid for a product that was rightfully mine and was never received. Uber eats refuses to give me my money back based on the fact that I have made this complaint before, but did they ever consider the fact that this has actually happened on more than one occasion and that is the type of service, or lack thereof, that Uber eats has given me? The only reason I opted to try their service again was because the restaurant that we wanted to order from doesn't have an account with their competition. This proved to be a bad choice on my part. That was my hard earned money that they took from me and failed to deliver something that I actually paid for. They have the worst customer service and should just stick to giving rides because they have no business being in the food delivery industry!

I went on to place an order I didnt push to place order it auto placed my order charging me $71 I cx the order ASAP the first guy told me he was refunding me instead of refunding my acct they took off the drivers tip and charged me $54 then the cx the food order in route so I got no food and Uber stole $54 of my money

I stopped using Ubereats months ago because even though we were using them 4+ times per week all Quarantine, we started getting food 30-60minutes LATER than expected. Regularly. OR Ubereats cancelled the order for no reason without telling us, until my kids were starving…never apologizing or giving refunds. Infact, TONIGHT we got a "Ubereats cancelled your order, no refund because it was too late".?! How can it be too late for a refund if I didn't cancel? Then I realized they SHADILY did this so I couldn't leave a review. We only used Ubereats because I got a 40% off email. I ordered TGIFridays. It took over an hour, Ubereats had apparently "cancelled" our order, but still charged us AND still sent the food? The food was over cooked yet still stone cold? My steak was supposed to be medium, it was Over well. Everything else was cold and our drinks had clearly been spilled as the small cups were only about 25% full at most. So shady. I will never be fooled again. Back to Doordash. Ubereats has clearly figured out a way around good quality and service…you can't even complain on their site if they pretend to "cancel" you, while still charging you. SHADY

So I ordered food and didn't get it all delivered. I called the restaurant that I ordered from and they said that they gave the driver two bags when we were only delivered one bag. Immediately contacted driver who acted like he couldn't understand English when he spoke perfect English at my front door. It wasn't until my husband got on the phone with him that he said to text him our problem because he was driving to make another delivery when he should have turned around and delivered the other bag to us. Customer support was terrible all they did was give us a credit for the food we didn't receive when I wanted to take the guys tip of way. I gave the guy $10 and he didn't perform the job he was supposed to but customer support wouldn't let me. I feel you Ubereats should have eaten the $10 then. Went back and forth with customer support which was a waste of time. I wouldn't use ubereats again if you paid me. They back their drivers bad service when they should be backing the customers.

They mess up so much then they never give you your money back my food orders be hella wrong we all need to start a lawsuit

I was charged $6.11 for using their app. The delivery fee was.49, but that will screw you with the "app" charge. Stay away from Uber!