Uber EatsReviews 1,337

I ordered my food. It was to be here in three minutes. Christopher the driver called me and asked for the confirmation code and as soon as I said it he disconnected the call. Of course my food was not delivered and Christopher never returned my calls. I tried the chat, useless, automated sorry, nothing else. No one to report this to so I'm leaving reviews everywhere. Check out their Facebook, there is reviews that are so similar that they are clearly unprofessional and dishonest. I left a pic below that shows how dishonest they are. They need to be shut down.

This company is a scam. I received a order for 23.32 and when I got there to pick up the order it was 9 orders. The customer rep told me that's the correct amount. Do not work for this company. They are scamming people.

This company is not worth the price. They stole my money. Do not trust this place. I just wanted to make everyone aware of this, so they do not make the mistake of using this company. If you already use this site make sure you are checking the payment method for fraud charges.

All I am going to say is that this app gouges money from small businesses but offers no service. I wasted hours on a missing free item today without getting any solution. I almost developed stroke over this because of customer service talking in circles with me. I added the free item to my order but whatever reason it didn't show up my final bill. I ordered this specific place because of the deal.
Please just order directly from the business and walk 5 to 10 minutes to grab your food. More profit for your average joe businesses.

Horrible, wouldn't recommend. Terrible experience, very low grade customer service, overpriced, DoorDash is much better!

I ordered food through UE in Jacksonville, FL. I paid the extra $1.99 for expedited service. When the food was finally on the way, I noticed that the driver was sitting in one spot on the app for at least 10 minutes. I tried contacting her and there was no response. I called the Customer Service. When the attendant finally picked up, the person offered my $2.20 for my trouble. I asked if they was serious. The reply was that they can only give 20% of the order. That was an insult and to top it off, I was told basically to wait for the cold food and take the $2.20 or cancel the order. There was no sorry, let's try to make it right, no let's check on the poor driver who is stuck somewhere out there for 30 minutes. DO NOT order from them. Try another alternative because you will end up going somewhere else any way.

I've ordered three times now and today I'm livid because this is the third time they didn't give me whole order everytime now they've taken my drink and I have no way of contacting the driver once they leave it at my door I'm never ordering food from them again because I'm sick of them not giving me my full order

Not only did the driver sat my order outside someone else's door…it was pouring down raining…so this is how i found my food and now i'm being told "i am not able to get a refund". A joke! Contacting my bank to dispute this charge I type this

Order for a work breakfast, delivered someone else's food to us. re-ordered, never got food. Called uber both times, after an long wait and non stop being put on hold, told they couldn't refund the second $125 to the account because of the previous refund. They messed up and don't want to give us back our money. I disputed it with the bank and got the refund that way. Never using UBER again.

As I order my food I explained to the driver were I wanted my food he understood. So, when the food arrived came to find out it wasn't my order. He just delivered the wrong food to my address. So, upset I called fast. On the phone they said that they couldn't do anything to help me. Not even a refund. I even send them a picture of the order receipt. I wonder how the other person, felt when they receive my order. Never again Not even help with Uber Support. (She just didn't care) Heather order 2 drinks and only 1 was Delivered.

I ordered KFC via Uber Eats. A large family size weal with fees was $71.05 it was the worst KFC I have ever tasted. My wife took this food back to KFC this morning and was told to contact Uber Eats. I called Uber Eats and was told that if I have no picture of the food then I am not getting a refund. I now am going to dispute the charge with my Back who is my Credit Card provider.
I was hung up on two time and had to start over each time and I have never been spoken to the way both Customer Service Representive did to me. I will never use this service ever again.

We ordered through Uber from a reputable place. On the app, it didn't allow me to change the delivery time. I ordered ahead of time, wanting for a 4pm delivery but Uber sent it for a 1:30 delivery! I tried to cancel it but they wanted a cancelation after of over 50.00. Called customer service and was told can't change the delivery. So I received 62.00 worth of pizza at 1:30 when the guests weren't arriving until 4:00. Will NEVER use Uber Eats again. The pizza was cold, overly chewy and hard. Again, no fault of the restaurant.

I ordered food through the Uber Eat app and the rider (name Hafez Saleh) could not find the door to my apartment. I messaged him with instructions but was ignored, called him many time but couldn't hear him as the line was very bad, and suddenly got a message that the order has been delivered when it's not! When I contacted Uber Eat, they refuse to give me a refund as it was recorded as delivered. They blame me for not being attentive to the phone when I have clearly given the intructions and tried to contact the driver many times. They did not even bother to check the previous messages. I will report this incidence as a scam with my credit card and hopefully the transaction will be blocked. Its against customer rights to charge people with items they never received. For those who making orders, be very carefull as they will charge you regardless if you receive the item or not. Make sure to make screenshots of the messages as it will be deleted once the driver record it as delivered. The customer servive will not help you.

The driver left my order at some random door and sent a picture through the app (as attached), and uber eat asked me to pay for that and refused to give a refund!

Cas Johnson a delivery person in Houston Tx delivered food to a person at an apartment community. Persons in the office gave her directions on where to take the food and she told us she did not have time to deliver their food and left in sitting unattended in a lobby area.

My order was cancelled by drivers twice and uber didnt refund the charges. They didnt assist me. Customer service is worst and their apps is not helpful. This is SCam apps

People! If you can use another service do it. UBER eats scams people. They will not refund delivery at all. I was less than a mile away and could not pick up the food at the time. They started off when they picked the food up at only 10 minutes. Once picked up they put the time to another 1/2 hour. My did came cold because they make people now pay for priority. Every person you speak to are over sea. STOP USING THEM SO THEY STOP SCAMMING!

By far the worst delivery service. No sense of customer service, they cancel without notice.
Horrendous

So I placed my order before 5:00 paid extra for priority which is said I'd get my food around 5:20 to 5:35 set around now it's 6:30 no food so I call them well I paid priority if I'm not going to get my phone so finally my food came at 7:05 so I called them and they told me my order is complete and it was delivered on time I asked him to look at my delivery time and when it first oh yeah yeah you ordered around 5:00 you got it after 7:00 yeah you were delivered on time I paid for priority 2 hours over 2 hours you got it on time everything's perfectly fine I wanted my money back for the money that I paid for priority and they tell me nothing I can do about that because my food was delivered on time 2 hours after I ordered it so everything's perfectly fine so I got priority payment cuz I paid extra for it for my order to be delivered 2 hours after I ordered it and pulled to the touch it's almost like an ice cube and I would give you a picture of it but apparently that's not letting me do it I have to wait 24 hours before I can see a receipt yeah it does not sound like a company you want to deal with

Uber eats promotion is a scam they never give the promotion like they say safe your self time an hassle Do Not accept any promotion they off you will not receive pay