Uber Eats

After 2 hr the driver lied it was done, kept the food, did not answer phone, Co refused to send me a replacement

I ordered food for 50 pounds. Turns out that the driver ate my food and left it at someone else's house.Rubbish!

First order from Uber Eats. Waste an hour only to have the order cancelled. Worse than Doordash, and that's saying something.

After waiting one hour on my food I got a text that my destination is too far away to drive there...

NO Phone support. TIME Consuming. Very Buggy both on app and PC... Tried many times to make the same order and this it is frustrating "Something went wrong". While the app suddenly decided to go through after the 5th time the app/pc version does not know what it wants... I insert payment method 50% it declines or gives errors.

The first issue I had a weeks back, ordering asian restaurant. A popup for $20 discount was offered, but when got to the end of the cart to order, it said it cant be used? So I decided just to get something locally. Why do you offer something and revert back from it, I find this practice unfair. Was told from CS they sorry to hear and its not how business should be. But there was no resolution.

Secondly. Beware when making orders. Most recently July 7 2021: Went to the 7-11 on Amsterdam ave to pick up items (the order is completed. On the uber eats receipt). I waited 30 minutes just to be told to come back in 2 more hours. I also value my time, l; im not too happy with the whole entire system and unable to communication with merchant directly either. Was not able to reach them by phone either. On top of this the whole order was not fulfilled properly and incomplete. No alternative item or communication was offered. Only "out of stock, no replacement" on item receipt thats it! The lost of $5 credit in this case, from the 1 time use voucher with no prior notification.

For this current order I was told to come back in 2 hours to get the order. The pc and app seem to have issues (possible bugs and or missing features) that need to be fixed by a technical team) ordering (this was a hassle just to get this order through). I asked to speak to supervisor? The biggest letdown is lack of compensation from Ubereats; so I plan to switch elsewhere

Would give negative stars if I could. One star is MORE than generous. I wish the poop emoji was a review option! Terrible service. They hire thieves and liars. I placed an order for pizza, saw that my order was picked up and on its way, then all of a sudden it was canceled. Driver said that I canceled it, but that is a lie. He picked up my pizza, then canceled my order and kept the free food for himself. I tried to contact him but his voicemail was full (go figure) so I sent him a text asking about my order to which he replied "umm... I think you have the wrong number lady!" Well, he wouldn't know my gender had he not actually been my delivery person, so no, I did not have the wrong number. I contacted the restaurant to let them know that Uber Eats is stealing from them, and ruining experiences for their customers. Contacted Uber Eats customer service twice now and have not rec'd a response. Humans can be better than this. Will NEVER use them again, and will tell everyone I know to follow suit.

I am so over ordering food to receive the wrong order or have uber cancel order. Customer service is lacking

The actual food that was delivered to me was not right, I'll admit Uber Eats credited me for the order but where the f*** is the actual food I ordered!

I just got an email from uber support team saying i have more frequent complaint over other customers. Please judge if Starbucks charge $5.24 plus tax for a small americano and forgot to add cream which I requested? I feedback and complained, was I wrong? The other day I ordered one order of choco croissants (with 2 generous portion as per starbucks menu description) but I received only one piece. I complained and the reply was only one piece. Later the tech support encourged me to contact restaurant for more accurate information. Then why do we need to so much extry for UberEat, they can close their busness? I just received an email from Ubereat saying I complain more often than other customers and they may discontinue my service. Who's fault is this? When we had no more pandemnic threat, I wish ubereat and all delivery app will fade out and their business won't survive because this service is not human and terrible customer service. Remember, I had no problem in payment more expensive meals from ubereat but I want above standard service and support. That email is very discriminating and I need to share with others here so we know how to deal with ubereat.

The worst, nothing but ads & promoting
The app for drivers is faulty and there's no support just a message bot and completely detached

I ordered 40 wings, they delivered 6 and said I wasn't eligible for a refund after spending 90 bucks… are you kidding me!?!? Never again… I promise!