Uber Eats

Poor customer service double billed ripped off and they do nothing, to much personal info and my bank statement

Food never delivered thieves will not order from uber I called customer service they say it was delivered. Lies

If i could go in the negative i would. Downloaded the app because i seen a promotion for 30$ off of My first order. Then it didnt work. I called to ask & i have a video of the conversation... he promised me because the code did not expire if i proceeded with my order paying in full price & called when I received my order id get an imminent refund... called back& after fighting tooth and nail i was promised one in 3-5 business days. Its been over a week or having people being so rude to me over the chat form which i have screenshots of. So I called just now. This women was extremely rude & had no intentions and or interest in helping me. She first said the 2nd caller and proceeded with a refund & i told her i haddent gotten it. Then she told me that i wasnt able to get one. I called her out on what she said before and she said she did not say that... im so done. I explained i was a student and im sure there billion doller company wouldnt miss 32.78$ as much as i would. Full of lies rude people and $#*!ty $#*! customer service. I will keep calling till i get my refund. Dont buy from uber!

I signed up based on a referal from a friend, but the promo did not work, when I asked Uber they said I breached my terms of service by signing up but couldn't explain why.

My order always comes 2 hours after I order, plus many times the food is cold or the containers are broken. Horrible service!

@UberEats I'm completely done with Uber Eats. One time I ordered donuts from Dunkin' Donuts. Whoever the driver was had roaches in her car so my donut box had roaches in it it was so embarrassing because the order came to my office at a call center. I used to work to where I shared the donuts with other employees, who saw the roaches so embarrassing I contact Uber Eats support. They tell me I can get a refund strike one. Now yesterday a agent tells me I can't get a refund because I canceled the order. Why would I want to keep my order that is in a totally different city. But one agent told me I couldn't get a refund because I cancel the order but if I would've contacted them and had support cancel the order I would've gotten a refund that doesn't make sense. Then another agent said I waited too long to cancel the order, but show them proof of a screenshot from my bank transaction. The order took place at 2:53 PM show them another screenshot of the transaction being canceled in the Uber app that says 2:53 PM, so how did I wait too long? And how did the restaurant except the order within that time? Then another agent I spoke with said she could give me a refund and never did. Strike two and strike three. Uber eats are scammers.

Took money for a cancelled order and didn't refund it. When I chatted with the customer care, they simply asked us to sort it out with the bank!

June 17,2023: My wife just ordered from Uber Eats for Father's Day. $75 order from Taka Japanese restaurant in Wayne, NJ. The Uber driver sent a picture of the door where the food was left through the Uber App which was not our door. When we contacted them to complain that we never received the food and that the house shown on the pic provided by the driver was not our house, several chat people (I chatted with 2 different agents) stated that the order address was correct (which it was) and that the food was delivered to that address, which of course was not true. I told them that their driver did not deliver to the address they confirmed and asked to speak to a manager. Uber Eats would not provide a manager on the chat nor a phone number we could call to speak to someone in person in order to file a complaint. They refused to refund the order, holding to the lie that the food was actually delivered to the address on record. I told them I could send them a picture of our home to prove that their driver was lying, but they simply repeated the lie and stopped the chat 2 times. I have never experienced such poor customer service in my life. I had used them many times before, but will NEVER USE THEM AGAIN after this despicable incident. Uber Customer service is an absolute scam. They will take your money, drop off the food anywhere and then refuse to deal with the customer when confronted. The app provided NO SALES RECEIPT. Shameful.

Terrible ice cold food delivered and no customer service. Asked for help and uber staff unresponsive

I placed an order through their website. It automatically set the address of the place I was ordering from. I put my address in the location information for delivery. The delivery driver even called me after she picked up the food to verify. She made a comment that my address was "that far" which I don't know if that meant she didn't feel like coming to my house or she assumed that because my name sounds african american that I lived in a bad neighborhood. She stated that she was going to put the address in the GPS and was on her way. 2 minutes after we hung up, she marked my order delivered and I got a message. We never got our food!. I sent a chat message to Uber eats (they don't have people on the phone to answer complaints or head of possible issues) and the person just kept saying that they couldn't credit me. I was charged for food that I never got and this lady cancelled the order with the tip on it and I was rebilled with the tip separate on my credit card. She probably ate the food and was laughing because they will just let ANYONE drive for them. They need to be shut down for service like this. I will not rest until I get this charge reversed. I ended up driving up there and paying again for food I never got the first time. Sooooooooooooooooooo mad! I did not attach the reciepts because they have my personal info on them. Don't need another issue while trying to solve this one.

My address was incorrectly inputted, I immediately went to change it on the order. "It's too late to change your address!" the website tells me. Really? Too late? A minute after I put it in, a driver hasn't been assigned and it's too late? I'll just call customer support--

Thirty minutes later and my sixth CS person, they tell me they can't. Thirty minutes and six: "we're sending you to a team better able to handle this issue!" to tell me they can't? Then why does the website recommend calling customer support?

So what did they tell me: contact the driver. I would, but the number on the account is old -- and apparently you can't change that either! Amazing. Can't CS do it? Nope! Can't change my freaking number!

While this was happening, I sent the driver three messages. None of them were read, opened, responded to. The food was dropped off in some random parking lot and labelled as "Complete!"

The driver has a little bit of the blame for not bothering to even look at the messages, I have a bit of the blame for not double checking the address, Uber has a huge amount of the blame for making the slightest of issues take forever to (not) resolve!

OH AND THEY CAN'T GIVE ME A REFUND BECAUSE MY ACCOUNT HAS REACHED THE "LIMIT ON REFUNDS"! THIS IS THE FIRST TIME I WAS GETTING A REFUND.

Horrible service. Don't use. They won't help if you have an error. You will end up being charged even if the driver was qt fault

Someone else's order was delivered to me instead of mine (photos show I received Bonchon yet I ordered Hawkers), yet they refuse to refund even though I have proof via my photos as well as the photo that their own (Uber) driver provided when leaving the food, showing the name of the restaurant and I have the receipt photo showing the other customer's name. They say because I had "significant" refunds. Those "significant" refunds were for my previous TWO orders which had to be refunded because of their or the restaurant's mess up, in all my history between Uber and Postmates. Those orders deserved a refund, and this one most certainly does since I never received my food that I ordered and have UNDENIABLE proof I received the wrong order. It isn't even a refund to my bank account I'm asking for. I'm asking for the credit I had on my account back that I used since the last time they messed up. I will be reviewing this (under Postmates and Uber Eats) on every site, contacting their legal team, and my own lawyer, since as I told them - I don't care if it was a small amount - I believe in consumer protections and they are committing fraud by using some hack refund/community policy and not rightfully refunding customers who show proof they are owed a refund.

Uber Eats Do not order from them. They have no real time limit delivers cold food and with crushed up all mixed jostled up food.

I got sick from food they delivered and upon complaining i never received a response. I have spent thousands on this app.

No follow through with drivers leaving food in the wrong place. Forgetting items and refusing to give money back with no explanation

Delivery time was within time. Thank you. But food arrived cold! And I guess you have to specify if you need a knock on the door that it is here.

Terrible! They always say they are "preparing", then cancel order at the last minute. Waste of time.