Uber Eats

Usually the actual delivery time is more than one hour from the published time while ordering.
The food gets to you cold and messy and the costumer service does NOTHING!

Refused to refund an item that wasn't delivered. Direct breach of my consumer rights. Unbelievably terrible service from an awful company - avoid.

Please read above company blows Mr.trump law can understand anything.get ready to repeat house self house and house # no good

Traveling in Houston Friday, we used Uber Eats to deliver some Asian food. My wife tips $10 on the $76 check and hurried back to the room to see why the bill was so high.
The charge us $4 ea for two drinks that were not delivered. When my wife ordered three spring rolls nobody asked "three orders?" Or "total of three?" Nope, they didn't think it was odd for an order with only two entries to get 12 spring rolls, or they just were happier with increasing the amount of the sell. It's dishonest and wrong.
They also didn't think we'd maybe need a paper plate or plastic ware with our delivery location being a hotel? If it were my restaurant, my employees would be trained to ask things like: 'do you need plates, napkins and utensils?' Or 'each spring roll comes with a total of four, did you want 3, or 12?' Things like this are for the benefit of the customer. This joint did nothing like that. The Spicy Chen Asian Bistro will take advantage of you and send you food you don't need and short you on drinks your ordered. Then Uber Eats will REFUSE to credit your bill for the things you didn't receive! The representative is rude and arrogant. I will never consider using Uber Eats again and I warn you all about Spicy Chen Asian Bistro food is over the top salty and my chicken fried rice was awful. Many uncooked grains of rice and skinny little pieces of chicken that tasted more like eating a sun dried clam. It wasn't good and they do not care that the order was bad, after all we are only traveling, right? They don't know all my HS friends live nearby that hotel. They won't order from Spicy Chen Asian Bistro knowing that anything might, or might not, show up.
And to Jenn at Uber: a different line of work would be good for you because rude arrogant people are not helpful and make the situation worse that it already was. They actually damage the companies they work for. The lowest employees with such abundant arrogance? Hmmm. This is only 1 of 14 sites I am posting this review to. I made them a promise that I'd spread the news about this experience and she said go ahead, it won't matter to anybody. Order this duo at your own risk.
My son who is college out of state read my review and said "Uber Eats never gets it right dad!".

They over charge! I will never order through them ever again. I would rather pick up my own food! I suggest if you are a driver for them, Quit!

As a first time Uber eats customer, I order food from a restaurant & got matched with a low rated delivery driver! I was already skeptical about that… Fast forward to him supposedly bringing me my order he called me saying my address was wrong WHICH CLEARLY IT WASNT! He told me again that it wasn't my address and told me he was at a nearby store close by my house. So he put my personal address in his map on his personal phone and still claimed it was wrong and I then told him exactly how to get here from the store he was at near by my home which was only 3 mins away. He did the exact opposite of what I had told him & passed right by where I lived and turned his phone off when I tried to contact him to let him know he was going the wrong way. I called 3-4 times before I realized he's running off with my food purposely. I tried to tell a customer service rep and he said he can't do nothing about it cause he was still in his estimate time window. The driver put in his app that he delivered my food AND DIDNT and somehow the chat "Disconnected" and so I reported my order stolen basically well "Never delivered" They don't care about helping their customers at all. I reached out again and all they said was you have requested a refund…. I asked to speak to someone in a higher position and he said I couldn't then he said we will make sure he isn't ever connected with you again. First of all why are y'all letting this person continue to drive for you guys when he has low ratings? Anywho the customer service rep ignored me and disconnected the chat… Be cautious everyone

Uber Eats sends scam email to the customers with 30% off if they spend $50.00 or more. If you don't use it they remind you it is about to expire. When you do use it the promo code doesn't apply. I contacted them and they profusely apologized and replied that there was a glitch in the system and I will be reimbursed and refunded on my credit card. This has happened several times. I placed an order tonight and no surprise the 30% promo code did not apply I contacted them and they now refuse to refund me because I have made many requests due to the fact that their promo code doesn't work I wouldn't have made those requests if the promo code had worked.

Here is their final response after several email exchanges.:

We're sorry for the inconvenience that this caused you, Susan. This is Chlerian, Manager from the Customer support team.
Thanks for letting us know about this. As I've checked the details, several orders have price adjustments or refunds. Because of this, we won't be able to provide you with a price adjustment on this order.
You can rate and leave feedback to your delivery person or merchant in the app. The feedback you've provided will help us work with the merchants and delivery people to improve the order experience.
We appreciate your patience and understanding. Sent by Chlerian on Tuesday, March 15,2022 at 1:55:45 AM

Ironically, as I received this email from Chlerian, Manager from the Customer Support team. I also received once again an another email (attached) from Ubers Eats with a promo code of 30% off orders of $50 or more. I refuse to fall for that scam again and told them to stop sending scam emails to their customers with promo codes that are hoaxes.

Please do not attempt to use it as there is no promo code and it is a big hoax!

Horrible experience. Food was missing from my order and they would t refund me and I showed proof of missing item. I spent 19 for a burger and shake.

On the app the prices are not correct. And if you order you will not get your money back. They have a bull$#*! refund policy.

Completley disgusted, I received a coupon for $25 off my first order so I decided to try Uber Eats. I received a call 25 minutes which went into my VM saying they cancelled my order & gave me no reason why. I then went to my bank account & noticed they charged me still for the amount minus the delivery tip i left? Is this what happens when have a coupon & you dont want to honor it. This is disgusting that Uber Eats would cancel my order with no reason givin then take my money> this is disgusting to say the least & I am left with no lunch today. So Uber Eats is a scam as far as Im concerned, dont believe in any BS emails you received with coupons. I truly believe this was canceled because whoever didnt want to honor the credit that was offered. I never received confirmation either, even 20 minutes after i ordered, just the cancellation VM left where my phone did not even ring for me to answer the call. All the while the page i was on said Michael is picking up my order at the restaurant, it kept tracking all the way until i contacted them about the VM. THEN everything disappeared- the entire order but they were able to keep my cc info on file. DISGUSTING! I have contacted the BBB & my bank for unauthorized charges. I did not authorize you to cancel my order then charge me for nothing! Your customer service is pathetic!

About 3 weeks ago I was going to order some food from UBER EATS. When I tried to log in on the on my phone it was just spinning around (like it was thinking). I reported this incident to Customer Service. I was told to UNINSTALL the app and REINSTALL IT AGAIN, Still nothing worked but they noted my problem and said that someone was working on it. I then asked did they have a HELP DESK and they replied that they didn't but they were working on the problem. I just tried the app again and still spinningaroung like its thinking. Customer never got back with me by email or telephone to keep me informed. I even called back a few more times again but CUSTOMER SERVICE keeps telling me the same old stuff. As long as they got your money they just don't care about their customers. So i am please to annonce that I am done with UBER EATS. I will no longer be your customer since I gave you alot of business. CUSTOMER SERVICE is HORRIBLE!

ADW
Silver Spring, Maryland

I spent an half hour trying to cancel my order but nothing i was talking to a wall, never using this app again

Horrible service. I am a business owner and used the uber eats site when i took over a business and informed them that the owner of the business had changed. They did not assist me when i attempted to change the bank details to recieve the payments and after many emails and calls they supposedly sent the money to me but when i sent them proof that this was not the case i was then told it was sent to the previous owner who assured me this was not the case and as i am no longer in contact i cannot get proof. Uber was aware that there was a change of owner and did not warn me or say anything about not using the previous owners account but now they have not sent the money they are telling me i shouldnt have continued using the previous owners account despite me being in contact with them about me using this account previously. Their support system is shocking and the drivers come much later than they are supposed to and the customer will not be updated that the driver is not at the shop and will instead be told that the restaurant is preparing the food which leads customers to leave negative feedback as they are unaware that it is ubers fault. The drivers regularly steal the food and Uber do nothing about it. Overall the service they provide is so bad and i do not reccommend using them as it will only negatively afftect your business.

By far the worst delivery service. No sense of customer service, they cancel without notice.
Horrendous

Absolutely no customer service. If your order is late, they absolutely do not care or do anything about it

So let's get into the meat of this thing. The one pro I can say is that the app has range and most places are available for delivery. Even places that are pretty far which has allowed me to try a range of different places. Now onto the cons. Even as an UBER DIAMOND member costumer service is atrocious. For one they offer no real incentives to compensate for any food issues. The most they'll do is take a charge off an order (which it has limited parameters in which they are even willing to do that). Food is damaged or cold? They basically tell you deal with it. Food late or order canceled? Oh well! Once my food was delayed then canceled altogether (place was right around the corner btw) without so much as a notice (I only knew because I was monitoring the app) THEN they expected me to start a new order again on my own. I think this is some type of manipulative corporate tactic to avoid accountability and it's honestly disgusting. They EVEN placed the order under a COMPLETELY different date BUT AS YOU CAN SEE THE SUPPORT INBOX IS MARKED FOR MAY. This has to be ILLEGAL! I can't make this up. Even if you're the most loyal and frequent customer they do little to NOTHING to ensure your happiness as a consumer. ANOTHER thing is the mystery that is the "support inbox". You have to go through hula hoops in navigating through the app to even FIND the inbox. Then sometimes you find it and the app closes the chat (even in some circumstances in which not much time has elapsed). Uber NEEDS to invest in better customer service especially considering the amount of individuals that are loyal to the app.

It's very frustrating reading reviews saying uber is terrible and their drivers are thieves and orders take hours to get there.
First and foremost you can't put all drivers into a thief category. I personally never have and never will still someone's food. And for it taking so long to get there, ok but where do you live? How far are they driving? I deliver around Austin and sometimes i get an order 20 miles outside of town, well by the time I fight traffic then drive all that way it's 40 minutes. Ok well I just got paid $5.00 by uber to drive 40 minutes after how ever long it took me to get to whatever restaurant to pick it up. Then you ordered ice cream or a shake and guess what happens in 100 degree weather? It's now melted and your food is not as hot as it should be. So now you tip a dollar or even two because you're pissed that you ordered so far away and you give the driver a thumbs down because of something that's ultimately just as much your fault as ubers. So the driver now is losing money because once they start getting thumbs down they start losing money through uber. So why is uber service so bad you ask? Because you all have made it this way. These people don't make it on what uber pays. They make it on your tips so the good drivers leave and go deliver for someone else where they get better tips. Trust me these drivers aren't drivers around with your food in your car they're trying to get rid of it and get on another delivery. So there for if you have a time problem with uber that's exactly what it is with uber not the driver! Whatever though keep on big spending and tipping your $1.00 and wonder why your drivers suck. Um because you get what you pay for and what you've all built. How about give the actual good drivers like me I might add some praise instead of bashing all of us! Oh and by the way keep your $1.00 tip and give a thumbs up it costs you nothing and I don't lose money or even possibly lose my driving privileges