Uber EatsReviews 1,334

Uber eats has to be one of the worst companies on the face of the Earth. What a scam! We ordered two burrito bowls tonight from chipotle and got charge $67.88. When I called into them to question it, they said that they charged an $18 service fee Plus a delivery fee plus the tip on top of the $30 order. I had absolutely no idea well making the order that it was going to be more than $33 but my bank notified me of the $67.$.88. We will never use this Gammy company again and I want to make sure people know that they can really get screwed over by Uber eats. We are retired and on a limited income, and I thought it would be nice on my birthday to order in having no idea that this company would do this to us. I called them to ask questions about it and they did nothing but defend their right to do that even though they didn't send me an email or any warning because if they had, I would've canceled the order.

Do not use Uber eats for work or to get a meal. This company has been hacked! They shared my info which led to the theft of all my earnings and have done nothing to help me. I do not recommend them at all!

The service is horrible. Do not put that the delivery time is 20 min and it takes over an hour while the food sits at the restaurant getting cold! This is aweful, have to reheat or pitch the horrible food!

I placed an order on 01/14/2022 for Bed bath and beyond, order #567C9. I received few damaged, wrong, and missing items. So the WHOLE order was messed up! I complained to Uber eats customer service and they said I wasn't eligible for a refund! How? I've only had 2 previous refunds! I'm guessing they're counting the fact that I had 2 other orders that were CANCELLED by UBER because the store was out of stock! So they can't hold that against me since they were the ones to cancel! Uber eats tried to offer me UBER CASH but I REFUSED because that's not how I paid for my order! I paid for my order with MY HARD EARNED MONEY! I didn't pay with Uber cash! SO I EXPECT MY REFUND BACK TO MY ORIGINAL FORM OF PAYMENT! Uber eats wants to give me Uber cash so I can spend the money with them again instead of refunding me by my original form of payment. THIS IS FRAUD AND THEFT! They want to wrongfully keep my money by any means possible! How is it I'm eligible for Uber cash but not to my original form of payment? Because Uber knows they in the wrong and they don't want to do right by the customer! UBER EATS IS A FRAUDULENT COMPANY AND IS REFUSING TO REFUND ME!

So aside from the fact that the only way to talk to customer support is through "texting" they also are the worst customer support I've ever dealt with. I had 2 people literally end the chat on me when I was trying to explain my issue, then constantly got shut down by others. What happened was, my boyfriend and I ordered food from Red Robin, after ordering it I checked my phone about 5 to 10 minutes later and I noticed my order was canceled and I had a notification from Uber saying "we're sorry your order didn't go through but it's probably an easy fix". So naturally I went back and reordered the exact same things from the same place, when it showed up there was 2 orders my first order and the second one and 2 charges on my bank account...I was very upset because not only was that way more food than my boyfriend and I needed but also because it was over 100 dollars I was charged when I should have only been charged for 1 order. I don't feel like this should be my fault since Uber literally notified me telling me my order did not go through... after I explained this to a few of the support people they were rude to me and basically told me they won't do anything for me since I received both orders. I'm confused how it is my fault, when UBER told me the first order did not go through! I have ordered from Uber many times I been a loyal customer and I tip well and yet they treated me like crap and did nothing to help solve the issue. My advice to everyone is use Door dash or some other delivery service because if something goes wrong Uber will not help you. I'm never supporting Uber again.

They designed their app to blame businesses for not being done making your order in time and delaying getting your order to you in a timely manner. Uber Eats is a scam and we allow them to keep it up because of laziness.

THIS COMPANY TREATS ITS DRIVERS TERRIBLY, DONT WORK FOR THEM. Let me start by saying that ordering food from this company is a rip off, for the customer and the driver. The average pay per trip as a driver for uber eats is $2 no matter the distance, so any real money is made through tips. Their system will also miscalculate trip earnings and give you trips where the restaurants are closed or the restaurant can't make the food, be careful if you cancel trips too many times it's YOUR FAULT, whether you call to verify a closed restaurant or not. CUSTOMER SERVICE IS A JOKE. My account was wrongfully deactivated due to "cancelation fraud" it was Christmas eve and their system gave me many trips where the restaurants were closed early, I verified every order over the phone, the next day without warning my account was permanently deactivated. You try to call and you get uneducated, unprofessional, sensitive, morons from the Philippines that will not help you or give you any reasoning as to why your account is terminated, and then you will be hung up on for "being rude". This company is an obvious rip off and a joke

I tried ordering 4 times and each time there was an issue.I waited over an hour on one then it just got canceled. The same night I placed two additional orders since I was starving and one was a drivers replacement which never happened and they couldnt get a driver at all on the other.

Two hours later Im chatting with customer service wanting the orders canceled.?so I said one last chance since I had their Uber cash.I placed my last order and Papa Johns cremated my food. They wouldnt accept responsibility and Uber lied saying I wouldnt be charged but I was. Now they wont respond but I am going to by reporting them. If I could leave negative marks I would.

I still have Uber cash on there and they can keep the junk. They need to be out of business!

I waited and waited like an idiot and they just kept pushing the time, until I waited 2 hours … for … wait for it… 2 hours for 3 dead tacos from Taco Bell, it was disgusting by the time it arrived. I will never order from Uber eats again! And you shouldn't either.

They will close the chat and tell you to leave a comment when there's an issue. Although I gave 30% tip, 3 drivers picked up and canceled my delivery. I had to wait over an hour for cold $#*! fries. $#*! you Uber Eats.

I'm not lying when I say...Uber eats has the worst drivers and customer service when there is a problem. I rarely have issues with door dash but with uber eats 9 out of 10 times there is an issue. Either delivery to the wrong address or a missing item or missing half the order. I realize you don't need a high education to deliver goods, but some common sense would help. For uber eats, a way to refund a customer if a restaraunt doesn't have an item or they forget to put it in. Uber eats had the audacity to send me an email stating I had too many requests for refunds and they would no longer refund me. How is an error made by the restaraunt or the driver, the customers fault? They told me to rate the restaraunt as the remedy for missing items. Ok...I can do that, but who is going to refund my money? Many times I had to go to the restaraunt or call them to tell them I didn't get items. They never issue a refund because they don't have the card there. Most times they tell you "next time you come in we will give you the item". Ha! Ridiculous! Defeats the purpose of getting food delivered if you have to solve the issue and go pick up item later...what if a disabled or elderly person couldn't go get it? The restaraunt keeps your money and uber basically tells you to piss off and blames YOU, the customer. This is the worst customer service to operate like that! Do yourself a favor... bypass the headache and join door dash!

I ordered a pizza from my local Pizza Hut. Price came to around $17. When I checked out through Uber Eats, the price charged to my card was $30! I tried to cancel within 1 minute of placing the order, and they were going to charge me $19.95 for cancelling!

I was ordering ubereats nearly everyday throughout the pandemic. There were so many times my food was late, cold, missing items or didn't show up at all. I sent many complaints which is acceptable due to how much I'm paying for a service plus tipping. I pretty much stopped ordering as much the past year. I was frustrated with the service. I received a gift card for Uber eats so I used it tonight. I ordered from Outback steakhouse. I ordered a pasta/steak meal, 2 apps, and 2 desserts. Well they never sent the pasta/steak, were late and the apps were cold. I couldn't believe I was missing items again. WTF. I called Uber and they said they couldn't issue me a refund because my account if flagged. It was flagged due to too many complaints from the past. I can't get a refund. My order was $78 plus tip. I'm just completely done with Uber. Yes I had a lot of complaints but I also ordered 5 to 7 days a week so yes I would have more complaints/missing food than the average person.
So since they don't understand that and there's no way to get refunds for missing food and crap service, I'm never ordering again.

My card was charged falsely for absolutely no reason, customer service told me my order could not be refunded despite the fact I ordered nothing. Insane.

I reached out to support I placed an order at corner bakery and waited for the food for almost an hour for it to just be cancelled. I just placed another order and want to know if it can be prioritized as I have already waited almost an hour just to have my other order cancelled. The agent didn't seem to be listening to my concern as the response was not regarding my issue. Furthermore the agent disconnected the chat with resolving my issue while I was still explaining. This service is horrible the wait times are super long and they charge you an arm and leg to get the food while dealing with the other issues. The support team isn't very much help either. I would recommend any other app than this one.

This is my 3rd time ordering with Uber eats. And also the 2nd time driver forget more than half of our meal for 7 most of them little kids. We got 2 items out of the 11 we order. Can't even call to have this resolved. Cracker barrel has the foot sittting there. So 2 horrible experiences out if 3...I'm done.