Uber EatsReviews 1,334

Traveling in Houston Friday, we used Uber Eats to deliver some Asian food. My wife tips $10 on the $76 check and hurried back to the room to see why the bill was so high.
The charge us $4 ea for two drinks that were not delivered. When my wife ordered three spring rolls nobody asked "three orders?" Or "total of three?" Nope, they didn't think it was odd for an order with only two entries to get 12 spring rolls, or they just were happier with increasing the amount of the sell. It's dishonest and wrong.
They also didn't think we'd maybe need a paper plate or plastic ware with our delivery location being a hotel? If it were my restaurant, my employees would be trained to ask things like: 'do you need plates, napkins and utensils?' Or 'each spring roll comes with a total of four, did you want 3, or 12?' Things like this are for the benefit of the customer. This joint did nothing like that. The Spicy Chen Asian Bistro will take advantage of you and send you food you don't need and short you on drinks your ordered. Then Uber Eats will REFUSE to credit your bill for the things you didn't receive! The representative is rude and arrogant. I will never consider using Uber Eats again and I warn you all about Spicy Chen Asian Bistro food is over the top salty and my chicken fried rice was awful. Many uncooked grains of rice and skinny little pieces of chicken that tasted more like eating a sun dried clam. It wasn't good and they do not care that the order was bad, after all we are only traveling, right? They don't know all my HS friends live nearby that hotel. They won't order from Spicy Chen Asian Bistro knowing that anything might, or might not, show up.
And to Jenn at Uber: a different line of work would be good for you because rude arrogant people are not helpful and make the situation worse that it already was. They actually damage the companies they work for. The lowest employees with such abundant arrogance? Hmmm. This is only 1 of 14 sites I am posting this review to. I made them a promise that I'd spread the news about this experience and she said go ahead, it won't matter to anybody. Order this duo at your own risk.
My son who is college out of state read my review and said "Uber Eats never gets it right dad!".

They've delivered my orders to the wrong address multiple times and they don't read the instructions given to them to text and let you know they're close. So today I placed an order and AGAIN delivered the wrong address! So I ask for a refund and uber eats tells me that I've been restricted from a refund because of the multiple complaints! UBER EATS IS PIECE OF CRAP AND A SCAM! WILL NEVER ORDER FROM THIS PIECE OF $#*! APP AGAIN!

I honestly do not appreciate the fact that the drivers are constantly stating that they are picking up another order while they are in route to me just to make my food late and cold that makes no sense why not pick up one order and let someone else pick up the next order it's just irritating to continue to order food that is not hot and passing the time of my lunch breaks even if you're ordering an hour in advance we're paying and tipping let's make this make sense

After driving for them they end up deactivating my account due to they said I had 2 accounts open so when I tried to explain that I was locked out of 1 and open up another and they just close it and that it was an honest mistake. They still close my account no understanding or remorse. Some of us try to make an honest pay check. But with that been said I want be ordering from them either. And all my friends and family want either. I see why their review so low.

Keep trying to give them chances. Customer support is a joke. I received wrong items twice and was told to contact the merchant. For what? They can't rectify it. Back to DoorDash. At least the resolve issues.

I Ordered breakfast from a Panera at around 7am and received it about 20 minutes later. Then My daughter asked if she could grab something i told her about the oatmeal they have and how it's really good so at 8:31am i placed her order 20 minutes go by i start to watch the tracker someone picked it up they were on a bike in Fort Hill Roxbury and there not moving at all 10 minutes pass I'm at work I called talked to customer service 3-4 times each time i would hang up with them a new person would be picking up my order.

My order was passed off to 5 people before i cancelled the worst part is when the floor manager for customer service thought it was funny all of it and laughed at me. I will never order from here let's be very clear this was not the fault of PANERA this was ALL UBEREATS THEY ARE HANDS DOWN THE WORST SERVICE PROVIDER PERIOD.

I scheduled and paid for a delivery from a restaurant and have not received either a confirmation of my order or a credit card receipt. This is awful. There is no record of my order on their website or with using the app. There is NO WAY to get in touch with Uber Eats! You are thrown into the Help page with canned answers complete with a non-working Chat function. I can't even cancel my order because there is no record of the order. And they have my credit card number. Outrageous.

I will never order from them again, my drink spilled on my food, and was ruin there customer service is the worst beside one person who helped me and named Melody, the rest of the staff I spoke to was awful. They need to retrain their staff. They will get my money back and investigate themselves. Consumers, please be aware!

I'm new to delivering food for Uber eats. They have stolen my tips and not paid out what money was due to me. When I called to resolve the matter, they sent me back and forth from one person to another only to find out they were buying time to look up a way terms in their contract stating that they can basically steal my money. It's bad enough that the deliveries don't cover the cost of gas majorities of the time. Now Uber itself is stealing money from me. STAY FAR AWAY FROM THIS COMPANY!

I've never been so repulsed by a company in the way they handle customer service issues in my entire life. Every single time you speak to a support rep, they're transferring you abruptly in the middle of conversations and completely glossing over my explanations like robots giving responses in uniform. It truly does not feel like out of the last 5-10 times I've spoken with somebody (or something) over there who provides online support that I am speaking to a human. Everything is brushed off like nothing and chats are ended before I can even begin typing anything back to them. If that is going to be the only line of communication to Uber eats when assistance is required then it would be nice if they could actually help in any form whatsoever. It always feels like talking to a brick wall and I've never been so stressed out by the practices which I've continuously experienced with the Uber support team so I will not be interested in doing any further business with this God forsaken company. Cutting all ties as of now including with uber drivers out of my distaste for the company.

Alwayyyyyyyys miss something in the order!imagine they missed 3 fries and 2 poutine unbelievable…there was not one time I got a whole complete order

I was robbed by Uber eats. It seems as if they are conniving with their drivers to not deliver food and get money from people fraudulently. I was watching the driver who was supposedly coming to deliver my food but he went to a different location. I contacted the driver to let him know that he was at a wrong location and he dismissed me rudely saying that he had completed the delivery. I called Uber eats who were adamant that the delivery had been completed. They even stole the tip. When I asked to speak with a supervisor, I was told that the supervisor was not available to speak with me. I ended up with no food, money stolen and wasted time talking to Uber eats supposed support team. Avoid Uber!

I placed an order for food with Uber eats. I applied a promo for $30 off order. I was billed for the entire amount. The promo was not applied. I sent them a request for resolution and received no answer. This will be my last use of uber, period! In the future I will use Lyft or Favor.

Over charging the 3rd time not very happy with the service received. It seems they trick you by giving you 50% & when the payment is processed it goes through at a different figure which is usually double. The last transaction I ordered CHICKEN on 18-01-2023 from Haji Baba in Hatfield & the amount after 50%discount came to £15.17. When the payment was processed it went through at £27.15. I Cancelled the order but unfortunately UBER EATS Refused a REFUND. UBER EATS is a CON be careful people.

Ordered Wendy's tonight,it showed up in a plain brown bag with scotch tape closing it,I called Wendy's to question this. Obviously it was tampered with

After I had made my purchase, and the restaurant I ordered from was "wrapping up" the restaurant called and informed me that they ran out of what I had ordered which I do appreciate them for doing that. I told them I was canceling my order, I then informed the Uber delivery person who wasn't even close by the restaurant at the time and then contacted Uber Eats. Uber eats charged me $15 for canceling, I explained why I canceled and the $15 charge was unnecessary, I asked for a refund since the restaurant didn't have what I had ordered. They explained some bs policy and refused to refund me. Definitely canceling my Uber Eats account.

They over charge! I will never order through them ever again. I would rather pick up my own food! I suggest if you are a driver for them, Quit!

My egg sandwich was delivered 90 minutes after it was made. I complained and customer service wouldn't do anything because they asked for a picture of it TWO DAYS later! How convenient of an excuse. Who keeps a cold inedible sandwich for days?

Usually the actual delivery time is more than one hour from the published time while ordering.
The food gets to you cold and messy and the costumer service does NOTHING!

As soon as i placed the order i canceled the order because i needed to change the payment method. I want to know why i was charged even though i cancel the order. Why did it happen?
Because including defrauding people of money. Stealing people's money. This is an ugly company.