Uber EatsReviews 1,334

I contacted UberEats customer service for a refund issue. The first agent I got connected to was named XXX. I said, "hi XXX", and she kicked my out of the chat immediatly. I did not even get a chance to say anything. The second agent I talked with listened to my request but refused to give me any solution and kicked me out of the chat while I was still typing.

Driver changed order, restaurant tried to get her to call me, she said no. She substituted my order for cheaper item and the restaurant tried to give refund, she said no did not need one. Called customer service 2 times transferred multiple times, no help can't find order, but can take money. Horrible customer service.

Driver brought us someone else's order. Took order back, charged us $70 and Uber Eats won't refund us. We have no food and no order. We've been on hold for 40 minutes and they still can't resolve this! I will never use Uber Eats again and I will tell everyone I know not to use them! They said they won't give us a refund so they're thieves! Nice company stealing over $70 dollars from a family of 5 trying to feed their kids.

I recieved an automated call from Uber stating that the driver has attemped to contact me. UNTRUE, I was literally holding my phone, playing a game, while awaiting my delivery. I live in an apt, and IMMDIATELY went downstairs to recieve my order. NO driver! I looked at the app, it said arriving soon. I waited, then looked again and the driver info no longer appeared. I went back upstairs and contacted Uber by phone. I informed the customer service rep that I had not recieved my order. According to the rep, the driver is supposed to take a photo of where the order was left, I was told that there was no photo. The rep placed me on hold to contact rhe driver. The driver did not answer. The rep informed me that he left the driver a msg to contact me regarding the delivery. 2 hours later, NO call from the driver. I was told that I may recieve a refund 24-48 hours later, AFTER an investigation. I told them to delete my account.
My food was stolen by the Uber Eats driver, and Uber accepted no responsibility, nor did they attempt to provide an expeditious solution.

The Worst customer service. I was sent a $20.00 discount code email. When I tried to use it I was told the discount wasn't able to be applied. Not reason was given. I tried to find a customer service for Uber and when I called the number I was told telephone customer support doesn't exist and was hung up on. I would never try Uber again for any reason.

The driver took my food to the wrong address and when I called and told them I never got my food they said they will contact the driver. And believe the driver over me. I don't have a door mate at my door I was told my account was restricted. I do not recommend uber eats.

Unfortunately I have to give them one star. They are the worst customer service I have ever experienced in my entire life with any app. They charged me $17.13 for canceling an order and then proceeded to charge me over $23 for the whole entire order! When I tried to get customer service help she told me that the order had already gone through and that because the merchant has started making it in under 3 minutes before I canceled my order I was still charged! There was absolutely no help whatsoever. This is the worst app ever! I tried to get in touch with them last night when I cancelled it and they charged me but no one helped me. I then tried to contact them again this morning to no avail. They are the worst company and I hope they go out of business. I really really really really hope they go out of business seeing as how they have very little stars from almost every customer that I have read about on the reviews. Poor $#*!ty customer service! There is no phone number to contact them and why would there be with so many customer complaints. No wonder nobody wants to pick up the phone or have a phone number for their customers to call them to dispute any transactions or charges that are outrageous! I hope people in the future before they download Uber eats will read the reviews beforehand so that they don't get charged outrageous canceling prices! They are absolutely ridiculous, absurd, the most obtuse people! I hate this app! I hate that company! And I'm disputing the charge with my bank. Like I said before I really hope they go out of business! That's the very least that they deserve. I hope they get sued and I hope all the bad things come to them! I'm not letting this go! I'm going to get back my money one way or the other! They care more about the merchant then they do the customers. It shouldn't cost over $23 to cancel an order. That is insane! All bad things to them! All bad things! $#*!S!

If I could do a minus star for service I'd give multiple. Absolutely disgusting service. Driver left order at the door, did not knock & no notification on the app to state it was on its way or been delivered. Found it outside after an hour to which meals & drinks were ruined. Ended up complaining on their Facebook page as couldn't complain on their app & there is no phone number to call them. Will not be using this service again & will not be recommending this service to anyone. Disgusting Uber Eats. As I can't submit unless I have clicked a star I have given one star but definitely don't deserve that

This is the third attempt at making a review here. I've used Uber eats many times. The app is easy if things go well. When my delivery tracking suddenly disappeared, and the app stated my delivery had been completed (which it had not), then I had no recourse but to spend a ridiculous amount of time to try to get a refund. Terrible service with regard to explaining.

The customer service at Uber eats is the worst I've ever had to deal with. Whether it's them not willing to cancel my order because the order was going to take seven hours to be delivered, not delivering my order to the correct house or just recently putting my order on a Windowsill which fell behind my bushes and then I too fell in the bushes while trying to get the food. They weren't willing to credit me back my credit card for this and kept trying to just give me a $15 Uber eats credit when I told them I know longer want to use their services anymore. They are extremely overpriced and everything you order on the app is twice as much than in the actual store. Not worth your time nor money

Order never arrived, never had a call or any sign of anybody trying to contact me. No missed call or anything. The only way to contact Uber Eats is a chat where a robot tries to look like a human and never answer none of your question and close the chat in your face.

I am currently in Miami so I ordered from a restaurant called wings united, my friend told me that if I didn't submit a tip from the get go that they would cancel my order so I did not submit any just to see. I placed the order I waited for like 20 mins for it to be prepared there was also a driver who assigned herself by the name of Victoria, when it was time for the order to leave the store I got this message that order was cancelled due to difficulties with the delivery person lol, so no tip before delivery no food.

For 3 weeks I've had to fight for my own under cash! I'm on disability n fighting for food. This was gifted to me it's mine I'm entitled to it please see my attachments to see how I've been treated.

I bought Microsoft 365, and with it I got 6-months of free delivery and a $20 credit from Uber Eats. I installed the app. The first time I tried to use it, I got a message saying my payment method was invalid. I tried 3 different cards (all with plenty of money), and I got the same message each time. I figured something was wrong with the app and used GrubHub instead. A week later, I tried Uber Eats again and got the same message. I emailed support to find out if the problem could be corrected, but instead I got a message saying my account was restricted because I was not complying with Uber's terms and conditions. I emailed back and asked how that was possible given that all I did was try to order food through the app. I got another message back saying that a review showed "irregular activities" on my account and that Uber has a zero-tolerance policy for fraud. Apparently, attempting to order food from a restaurant on their platform with my bank card is suspicious. Btw, based on the language in the emails, I am guessing I am getting automated responses. What the heck? My initial email says that my account is restricted until further notice. I wonder if that restriction will lift when my free delivery period is up!

Never mind, Uber. I've survived this long without you, and (other than the frustration) it's no skin off my back. You, however, have lost what would have been an excellent customer. Oh, and your app continues to send me messages to encourage me to use my $20 credit. Really?!?!

I placed an order released it was the wrong credit card. I had to cancel order in order to change info. I ended up just canceling as I was irritated with the site. I then got charged. $45! For the order I DID NOT RECEIVE. I canceled order within minutes of placing. I reached out to customer support they would not budge. This is ridiculous