Uber EatsReviews 1,334

Has far as getting a car to pick you up, that side to Uber is wonderful. Uber eats is down right terrible. I have now done it four times. Every time my food is so cold does not matter if you tip a great amount or don't. It's completely tossed around. They have zero customer service. Stick to door dash

Tonight I ordered a $60 order from Uber eats picking up at Wawa and this is the third time that they have forgotten almost half if not more than half than the order placed. Even after tipping the driver above 20% the full order has never been received every time I've used the app. Please do better Uber Eats.

I put in all information correctly, even checked it twice. These people don't want money so don't even try to download the app because it will lead to disappointment and if I could give it a zero star I would but they only allowed one

Waited over an hour for my food, still waiting now. There is no way to get in contact with them to say I want to cancel my order and get a refund as every driver has cancelled. By the time my food arrives it will be stone cold and disgusting. I will be applying for a refund as soon as it arrives but I have a feeling ubereats will not be very understanding about it! I never order from ubereats as I have had several bad experiences with them, however the restaurant I wanted to order from was only available on there. Learnt my lesson - will stick with reliable deliveroo and justeat next time!

Got a gift card for Uber Eats. Tried to order something from a restaurant in the town where I live, I estimate it to be 10-12 minutes from my home. I put the order in and went to pay. I had to supplement the gift card with a credit card, which I did. The site refused to take the card. I tried 2 more cards and spent a half hour trying to figure out why the site wouldn't take them. I reviewed my info several times and it was all correct. The site didn't specify what the problem was. I scrapped the order and tried another restaurant that was also in town and in the same vicinity as the first one. This order was less and was covered by the gift card and it went through. The order took way too long to get here and the burgers and fries were cold and the fries were soggy. The restaurant failed to include the requested condiments and the plastic utensils. They didn't even include napkins. That was the first and last time I will use Uber Eats.

Ordered food for 9:00 pm delivery. At 9:15 driver called and said the place is busy still waiting. I tried to cancel because got to late. They charged me 33.60 and NO FOOD! Absolutely horrible company.

Horrible service. Still waiting on a refund 1 month later. Couldn't even give me the right order. Then hangs up on my customer service call.

Wrong delivery and the refund is going to take 10 days they shcould be fire the driver I contact him and he said he cant do anything

I cancelled an order from McDonalds on Jan 1,2023 shortly after I made it using the cancel order option on the app. I was charged for this purchase even though I did not receive any product! I was told by several Customer Service Representatives that my order was not refundable due to System limitations, so they took my money, refuse to give me a refund of any kind, and leave me with nothing but grief! This is bull$#*!! I as we all do work hard for our money and Uber Eats take your hard earned money and leave you high and dry so to speak! This is a very unprofessional business ethic and I will never use this service ever again and by reading many of their reviews, they have done to same or worse to alot of customers! Please do not fall into the same scam that I did, beware!

They keep dropping off refrigerated items at front door with no ringing of doorbell to-let us know they have delivered item.
We now have had to throw out items they left at front door due to sitting out all day. No refund on items which happened 5 times. We called complaining and all they did was apologize for the inconvenience. I asked the lady to please stop apologizing and just have this stop happening.

I ordered some food from a restaurant and then the option for a second place popped up asking if I would like to add to my order. I ASDUMED like doordash they food would come together. The stores are literally next door to each other.

So on the first order I tipped 8.25 and the second order I tipped 4.00 thinking the driver would get 12.25 in tips.

46 minutes later my food arrives from the first store. Additional 30 minutes later I have to call to cancel my second order, because they wanted to charge an extra 10+ tp cancel.

Are yall the bad at technology that yall can't combine orders or are you the desperate for money you wont do it?

Either way yiu made me a dasher user for life, hopefully others will be smart too.

I ordered from a restaurant and after 3 drivers went and did not pick up my order I called uber eats the restaurant was closed the whole time but they did not want to refund my money. They were extremely rude to me hung up on me I will never order from them again. I asked to be transferred to a manager and they said there were not any managers to talk to. Worst experience ever!

I was charged 21 dollars in delivery fees not clearly posted for a 6 inch subway sandwich. It wasn't until after checkout this charge appears on your card. The chat line person was un sympathetic. I'm unimpressed by their business practices and I'm no longer a customer of theirs today

Placed an order, cancelled it immediately since I forgot to include something and reordered. Several days later I noticed in my credit card statement the cancelled order was charged. Reached out to customer service and they said they could not refund the money since I was reaching out more than 48 hours after the order was placed. What a scammers! Disputed the charged with my credit card company and of course I won the dispute. Needless to say, I deleted Uber Eat App.

While I've been ordering from Uber the delivery service is extremely poor and they don't really care. I'm a regular customer and they don't have any drivers to deliver the food. 2 hours to deliver and continuous changing the arrival time clearly states the something is definitely wrong with their service. They are price gauging with unreliable delivery times. I will never order again.

Do not order through this app, delete it and never download it again. Every single order I have ever ordered through this app has been burnt beyond believe, colder than the Arctic circle or completely wrong. There's no customer service to call or way to get your money back. Seriously just don't waste your time or money ordering through this app. The food is always botched and you will waste your money. The drivers do multiple stops so by the time you get your food it's absolutely disgusting. I don't understand why you pay for delivery of garbage. Just shut the company down, seriously. You're gonna get someone sick.

Got a notification that my order was delivered however no one brought anything to my house! They charged my card and I got no food! Their process was to call the driver! This f***'d up individual has the audacity to say they handed the food to me which never happened and they did not refund me because of this statement! Now here I sit HANGRY AF and $33 short for their $#*!ing driver to eat my damn lunch! Never use this service! Rip off!