Uber EatsReviews 1,334

Terrible customer service and terrible ownership But I expect that from those people that work up there. I ordered on Uber eats and I got the 10 piece with extra crispy and all drum. Extra crispy and all drum cost about 75 cent each so I paid for it. When it came I didn't have the all drums or the extra crispy but of course you know they charged me. They obviously don't pay attention to what people order or they don't care. I think it's because they just don't care. And if you go up there and look at those type of people they actually look like the type of people they don't care about anything or anyone unless they look and talk like them. Uber eats didn't give me my money back because they said the store doesn't do refunds. So I would advise people to not order from Uber eats at the store and honestly I won't be going back at all.

This is my worst ever experience I had making an order online, my order was never received, no one answer your online messages, the driver never responds, no phone number to call after 4pm nothing at all during the weekend, horrible experience, I even called the restuarnt from which the oder was placed they hungup on me twice as it was not there problem. AVOID THIS BUSINESS AT ALL COSTS

In the high likelihood the driver screws up your order, or can't find your house, the customer service chat won't help you, and there's no phone number to call, save yourself the headache… the driver found my community complex but couldn't find my house, which was clearly marked on my profile, the idiot driver marked my order complete and left, the chat morons said they delivered to the address and wouldn't give me a refund, I've never been so angry at a company, again do not use, take my word for it! Not the first order they screwed me over on either. -5 stars

So for months leading up to about two months ago, Uber eats was sending me come back please come back. I had so many issues in the past with deliveries and people not checking the orders. So going to have hip and knee replacement surgery and I started Uber eats again. I have placed three orders. All three orders were wrong not only wrong, but everyone was late by 15 to 30 minutes from its original time. I had people deceive me the drivers deceive me three orders in a row were wrong today I ordered from Karaba's. I didn't get bread which I requested to chop double check the order to make sure I got two loaves of bread and all the salad dressings and everything that go along with it not only was I missing, the bread, but my salad dressing why would you give me a salad to salad with no dressing no house dressing. I was also missing the ricotta in my meatballs and ricotta side item. So when I asked the young lady and she was very nice if she had saw my message to check the over order over double and triple to make sure I had everything. She said no they told me it was all there, and then she told me that she's not allowed to open the bag which is not correct. So I subsequent her tip based on that theory and lie. This was a big mistake to come back to you. I know nobody cares. I know nobody is going to read this and contact me. And that's fine. Best regards from your concerned vice president of operations retired..

I placed an order and immediately tried to cancel to revise my payment, according to the app I can cancel until a delivery person is dispatched. After going in circles on the app with the live help I was told I couldn't cancel or I would be charged. I then called and was talked over top of by the associate with no resolve after again explaining this was just placed. The associate was rude and demeaning, there was also no place to review the company itself! I will not use Uber eats again!

I learned that Uber eats has horrible customer service skills and they do not hold up there end of policy's either. I was supposed to be refunded and they gave me the run around and now they claim it's too late, and I say that's too bad so sad horrible customer service you can't even talk to a live representative to even dispute issues. Something that should be changed in order to make sure customer get the very best of the best service.

I will no longer be using uber eats as of two days ago. Most of my delivers are delivered problematic. Uber eats determined that did not matter to them even if most of my food order is missing. Uber eats put a refund lock on my account so I could not get a refund. I had argument with a few of them about that not being my fault. But at the end of all of that I ended up deleting my account. The policy is horrible because if I fully pay for my food I expect my full correct order to be delivered. So they definitely lost a customer.

Beware of using Uber Eats! Customer service is terrible! They won't help you and will just end the chat when they don't like what you are telling them! I cancelled my order within 5 mins of ordering it but they still charged me saying the food is ready! How can be the food ready within 5 mins? If I could give this zero stars I would. Don't use this app.

I've purchased from ubereats did not receive my order delivery driver went to the wrong address they informed me that the delivery person went to the wrong address however they don't want to give me all my money back they gave me a portion and expect me to be okay with that I called numerous of times left messages numerous of times however they're telling me that they already refunded me but they did not do it correctly it's a scam don't waste your time they wouldn't let me move on without putting in a rating I rather rate this a zero but I have to put in at least one

I deleted this app and will never use this service again. I recently needed to cancel an order and went through the process. The app and Uber never disclosed that at the point in my order I would not receive any sort of refund. If I had known this or was informed in the order cancellation process I would have never canceled the order. I've now paid for food that is no longer getting delivered to me. Who would want that out of a food delivery service? That's not ethical. I would understand if I had been warned beforehand about this charge during to cancellation order process but instead found this out after the fact. The customer service team gave me some awesome cookie cutter responses about reaching out to support when cancelling an order in the future. Why have the option to do it yourself in the app if best practice is to reach out to their team? I'd be careful with this one. Use DoorDash or Favor, I've never had this issue with them. Zero stars

Be weary on what you order. I pay every month for the UberOne and just did an order last night after working a long shift. All I wanted was onion rings - ordered but upon waiting over an hour I finally got my order. They sent me cold, soggy French fries. After spending over an hour and a half arguing with customer service, I was pretty much told that I was $#*! out of luck. "Unfortunately your order isn't eligible for a refund at this time". They were real $#*!s about it making me wait literally 15-20 mins for a half $#*! computerized response. At this point when you place an order on UberEats - you're just playing Russian Roulette. You're a vegetarian? I'm sure they would send you meat and then refuse to help you at all. But, thanks for spending money on something you're not going to eat! Absolutely ridiculous. They need actual customer service individuals who will actually do their job. Upon wasting my time and money ordering - I also wasted a good chunk of the night when I should have been sleeping for work waiting for responses and getting even more angry over the whole situation. They don't care at all, all they want is your money.

Horrible experience. Food was missing from my order and they would t refund me and I showed proof of missing item. I spent 19 for a burger and shake.

On 5/30/23 we order a bill amount of $120+ through Uber Eats from a local restaurant.
Per usual, it was assigned to a driver who sat outside the restaurant for 10-15 minutes "picking up our order" before cancelling.
We were then assigned a new driver.
That new driver came and he delivered ONLY lemonade.
When we asked him what happened, he said the restaurant told him, "a different Uber driver picked up the food."
Called the restaurant, they confirmed his story. Nobody could or wanted to help refund or remedy the situation.
So I paid for the dinner AGAIN & we called Uber Eats customer service.
They took a WHOLE $#*! REPORT, told me I'd be contact directly by a representative in 24/48 hours and a refund would occur to the original payment method on file.
I've watched every day since then and have yet to 1) get a call back or 2) see a refund.
6/12/23: I called Uber customer service to f/u. They want to tell me that they see I spoke to someone but that someone only mentioned giving us a call back, NOT issuing a refund. So because this is over 8 hours old, THEY WILL NOT REFUND THE MONEY.
I asked to speak or be transferred to a supervisor - but told there were none and I'd have to be called back.
I asked to speak to the supervisor - told that I'd get the exact same answer about not refunding my money.
I asked to speak to the supervisor - and was told that "I can file a complaint against the driver through a different department".
I told her the issue isn't with the driver, it's with Uber. It's their employee that stole my food, it's their customer service team who incorrectly told me one think while documentating something entirely different. It's their department who is JUSTIFYING a driver STEALING $120+ of food from a customer and NOT FIXING THE PROBLEM.
They claim they'll call me today. They claim I'll speak to someone who has their head pulled from their $#*!. And they claim I will NOT receive a refund.

Well let's start with a long time ago like 2 yrs or so they left a whole order off my order. The next time was about 6 months ago after I redownload them again hoping it's better. Well not I got another missing order and that's embarrassing. Then one of the drivers spit in my salsa and now it's missing coleslaw and a drink.
I wouldn't use Uber again even if it was free.

Received an Uber Eats voucher and have not been able to use it. There is also no phone number to help me resolve the problem. I have been messaging a number of different individuals over a period of days who have not been helpful. Do NOT use the Uber Eats voucher. Not worth the trouble.

I placed an order for a 10 dollar smoothie and got charged 16.57! They took 4 dollars for "fees" an additional dollar for "delivery fee". This is outrageous. They are a huge scam and waste of money. You're better off picking up the food yourselves than giving money to this useless scam corporation.

Horrible experience, the driver delivered someone else's order, I was able to give the wrong order to the driver but he did not have mine. After contacting uber eats support I was told they couldn't give me a refund or do anything for me, so I am supposed to be ok with not only not getting my food but loose $54 for the order because their system wouldn't allow them to refund me the money. Never have I dealt with a major company that did nothing to help and make me hold.