Uber EatsReviews 1,334

I ordered two dozen donuts.
Was double charged - so two dozen donuts came to over $70.00! And I have to go through text messages to get this straightened out! No customer service phone number.
I will NEVER use Uber Eats again

I cannot believe a company would stay in business operating the way they do. I had an issue and they delivered the wrong order via a rude delivery guy. Tried to get on customer service and they kept telling me oh it's a unique situation and I have to transfer you. Hours later still not resolved. Stay away from this company.

When placing an order at a restaurant in Houston, Texas, the system processed the delivery to Florida. I tried to change the address or cancel the order, no one helped me. And they just charged the entire amount of the order. They said it was impossible to cancel or change. And return is not possible. And for this reason, it was generally possible to place an order at a Restaurant in one state with delivery in another state, despite the fact that my location is in the state of the restaurant. This is terrible service. I asked for a connection with a manager or supervisor. I just got cut off a few times. They just ignored my requests. I will close my account now as this is a terrible service.

This app STEALS from you. Listen to how sketchy they are. I order a pizza. Canceled it within 30 seconds and reordered from the same place with different toppings and three cookies. I received the first cancelled order, was charged for it. The second order went through UNDER A DIFFERENT NAME AT THE RESTAURANT AND THEY CHARGED ME FOR BOTH.

The restaurant I ordered from failed to include an item I paid for. I requested a refund for the missing item. After all, I paid for it. UberEats refused to refund me and told me the item is ineligible for return. That's cool, but I paid for it and I didn't get it. 10/10 would not recommend.

I ordered chick fil a from Uber eats. Ice brew, 12 ct nugget and large fruit. Driver walks in drink and bag. Bag had my receipt printed by chick fil a in the outside. Driver leaves no fruit in the bag although receipt says what I ordered. Called Uber eats they said nothing they can do. I don't qualify for a refund. Call chick fil a manager says yes man your fruit is sitting here driver didn't pick it up. Manager proceeds to say we don't pack cold food with hot food. So Uber blocked me from a refund but I didn't get my food. Chick fil a manager says they have a notebook filled with food left by Uber. That's disturbing. Uber eats took my money didn't deliver my food and I payed $10 for large fruit I never received. What the hell. Time for a class action law suit against Uber eats. Anyone else have these issues. I'm going to post on all social media for a class action law suit.

Way too much money I used it twice and learned my lesson $#*! yall you want more fine y'all don't understand your poor customer lost in a world that doesn't eiget your thumbs out your $#*! hope y'all go bankrupt

I placed an order and canceled it immediately when I discovered it was going to the wrong location. They continue to process my order even though it was confirmed that it was canceled and they took my money. When I called Uber Eats I spoke with a man named Joseph who also confirmed that it was canceled and still claims that I would not get a refund called the entire cost of the order a cancellation fee which by the was is over $50 and refused to call the place to change the location to send it too! When I asked to speak to a supervisor he said one would call back but didn't give a timeframe in fact he said there wasn't a timeframe, and that his supervisor name is Kevin. He was very unprofessional and I now am out of money and I never got the order that again should have never been processed since I canceled the order.

***Warning**Uber Eats **
NO SECURITY
I've never had this or ordered from this Uber eats before - I did it once a few months ago since kids and I ordered something.
For 3 months now I've been dealing with a lot of extra charges in my visa I've change the visa but didn't see the charges until the bill came and I called. Thousands of dollars!
The same thing happened to my daughter also through Pay Pal
It seems it is not a very secured app or website. This has taken a lot of time and headache to resolve.
I would not recommend using this app at all.

Had a delivery from Karen with Uber zeats, I left a $10 initially and paid $2.99 for a speedy delivery. Karen didn't bring 1/2 my order. She delivered the few items at 1245, I called/emailed and used their chat to communicate the issue immediately at 1250pm. Uber eats responds 7 hours later saying I asked too late to refund my tip. I don't think so, I'm canceling the entire order on my debit card in the morning. Beware, just pick your own food up or order Dominoes or Pizza Hut. They're honest.

My first experience with Uber Eats was an absolute letdown. The app was clunky, the delivery estimates unreliable, the order was wrong and cold, and the customer support was unhelpful. I won't be using them again.

If you could get an award for the worst service in the entire universe UberEats Sa would win and take 2nd and 3rd place.

It is the company with the worst customer service I have ever encountered and giving one star rating is actually very generous.

Placing an order at 19:00 from BurgerKing after almost two hours (20:42) no delivery was made. Three drivers was assigned and multiple complaints were logged and phone calls were made. Well, the lacklustre service does not however end there. The unprofessional help desk agents are just as incompetent as the reckless UberEats drivers.

Shape Up or Ship Out UberEats!

Never used the application once. Tried placing an order and my payment was rejected due to their technical issues. After trying all their suggestions including speaking with the credit card company they blocked my account...nice block me because your technical support is incapable of resolving their own technical problems. Hope others realize their terrible customer service, stop using them and they go belly up!

I am appalled by the response from the customer service. Here's the situation: I placed an order with UberOne (the "premium" service) which was delivered late. They promised me a €5 compensation, but I never received it. I contacted customer service for information, and they assured me I would be fully refunded. However, after placing another order a few days later, I discovered that a product was missing from my order. I couldn't report it because I already had a refund in progress. In the end, I received neither compensation nor refund. I am very disappointed with how the customer service handled this situation.

I quote:
"We have reviewed your account and found that you have submitted multiple refund and adjustment requests for your orders.

For this reason, we are unable to adjust the price of this order.

Thank you for chatting with us today. Have a good day. Goodbye!"

This is false as I have never made any other request, and it is completely disrespectful.

The company has zero care for your food order. Will happily tell you it's int be way for hours before suddenly cancelling.

No accountability for drivers just $#*!ing off and cancelling mid delivery. No funxtiinal customer support service. Just a few people that tactically avoid contact with customers by ignoring their messages and lying and saying goodbye.

Terrible terrible service. Highly recommend to avoid it.

This company does not deserve your money based on the way it treats it's customers and service.

We are a business and decided to add Uber Eats as an option. Turns out, it was a complete waste of time and effort. They completely lied to my face stating that we would be able to set a price after POS integration. Turns out, they will not allow us to adjust the price after wasting so much time and effort setting everything up.

The onboarding team lied and said everything they could to get us to sign up. Once we signed up, everything changed. "We can't do this, we can't do that, "this is not possible", etc etc.

What a joke. Now I'm on chat with them asking for them to deactivate our account.

Do not order through Uber eats because they don't regulate the restaurants. They can give you whatever, and they be no refunds or returns.
Make sure you submit a review, let the restaurant know (they will anyway), ask for a refund, and ask them not to use Uber eats anymore.

UBER PAYS NO ATTENTION TO THE QUALITY OF THE FOOD. JUSY BUY AND GOOD LUCK. OPOOR QUALITY GUARANTEED

TRIED THEM 6 TIME, THEN GAVE UP

June 17,2023: My wife just ordered from Uber Eats for Father's Day. $75 order from Taka Japanese restaurant in Wayne, NJ. The Uber driver sent a picture of the door where the food was left through the Uber App which was not our door. When we contacted them to complain that we never received the food and that the house shown on the pic provided by the driver was not our house, several chat people (I chatted with 2 different agents) stated that the order address was correct (which it was) and that the food was delivered to that address, which of course was not true. I told them that their driver did not deliver to the address they confirmed and asked to speak to a manager. Uber Eats would not provide a manager on the chat nor a phone number we could call to speak to someone in person in order to file a complaint. They refused to refund the order, holding to the lie that the food was actually delivered to the address on record. I told them I could send them a picture of our home to prove that their driver was lying, but they simply repeated the lie and stopped the chat 2 times. I have never experienced such poor customer service in my life. I had used them many times before, but will NEVER USE THEM AGAIN after this despicable incident. Uber Customer service is an absolute scam. They will take your money, drop off the food anywhere and then refuse to deal with the customer when confronted. The app provided NO SALES RECEIPT. Shameful.