Uber EatsReviews 1,334

The worst serviced I have ever received from uber, the driver delivered my order to the "other" customer then told me they would exchange it with them. They then went on to "return" my order and uber said I needed to pay restocking fee for not accepting my order. They wouldn't let me rate the driver anymore as they cancelled my order and I get charged $15.i have not deleted my account.

Pls pls never Oder throw Uber eats because they charge you 4 time for one Oder I Oder for 18 dollars they charge me 4 time omg this is really bad company and if you call them they never help need to find lawyers for help

I ordered food using uber eats and when the food arrived i food it was completely under cooked and raw. I reported it the minute i saw the food and i received no response. They waited 2 days and then continue to tell me that the order is older than 48 hours... so they can't help after 48 hours! 75$. Gone! I'm done using uber eats and recommend anyone else to use doordash or something else!

I ordered and I didn't receive any email or mobile confirmation.so Ii ordered one more time.But very immediately I talked to the shop people to cancel the order.Uberrats didn't agree to cancel it

I received a $25 gift card with Uber Eats so thought I would try the service for the first time. I put in an order for a little over the $25 (expecting to pay the little bit difference) and paid extra $ for expedited delivery, and gave a 20% tip in advance to the driver. The in-app estimate before I placed the order said it would be 45 min. After waiting an hour and 45 minutes it was intolerable. Plus I realized I was being charged over $50. I went to check status and get help. In frustration I cancelled the order. Big mistake. The food order was cancelled but I still was being charged over $40. I called customer service. Customer service said no problem we'll keep the food order and give a full refund. I got a followup email saying "Issue Resolved". I waited another hour for the food that never arrived. I contacted customer service again -- this time through in-app chat -- and was told there was no way to avoid being charged the $40+ cancellation fee. End of story. Customer service rep would not respond to my other questions, or to my request to seek escalation. The charge appeared on my credit card days later. The only saving grace was that I was able to dispute the charge with my credit card so didn't have to pay. I'm still out the original $25 I started with. And hopefully the Uber Eats driver enjoyed the Thai satay I ordered, so maybe someone benefited from the whole horrific affair. Uber Eats is a nasty service and it goes without saying I will never try using the service again and I will passionately attempt to dissuade anyone else from patronizing them.

I ordered Pad Thai earlier tonight and was delivered someone named Jessica's order of French fries and my order was totally missing. I contacted customer service multiple times but they won't refund my order despite not getting it. Not only am I out 20 bucks but how do I trust a company with this type of service? So, every order now is just a risk? If I get the wrong order again or my order doesn't show up I'm just screwed? There's no protection for us customers who paid for something yet don't get it. I even provided photos and the receipt that came for Jessica's fries. I'm absolutely shocked that they won't refund an order that never came. I don't get it. It's insane.

I went on to place an order I didnt push to place order it auto placed my order charging me $71 I cx the order ASAP the first guy told me he was refunding me instead of refunding my acct they took off the drivers tip and charged me $54 then the cx the food order in route so I got no food and Uber stole $54 of my money

Every time there is something wrong with my order the customer service is so bad i dont know where they hire them from… i never get any refund for their mistakes and they keep making excuses. Shame on you uber eats!

I saw I had a promo code for 90% off if I spend at least R150, so I decided to use it. I decided to use the code and after saying that my order would only be R40 it took the full amount of R170 off my card. I immediately tried to cancel the order and then it got canceled but charged R150 as a cancelation fee off my R170 order, leaving me poor and with no food. The app is poorly designed and confusing and the fee of cancelation after a just minute off placing the order when the restaurant could not have possibly started making my food is ridiculous. After numerous phone calls I was then told to use the help feature on the app which was of no assistance whatsoever!

I posted proof that I had the promo codes.

Kind regards

I never got my food and Uber Eats refused to contact the delivery driver or refund my money. They just sent me a chat message that my issue does not qualify for a refund. Im calling my bank tomorrow and doing a charge back. And if I have to, I will file a small claims court case against Uber Eats. Their attorney fees alone will cost them more than the $20 they stole from me. Grubhub customer service is so much better.

Ordered Uber Eats from McAlister's Deli, Lafayette, LA last night. Paid extra for quick delivery. The "Rachel" Sandwich (my favorite) $12.00. Arrived cold, dry, and SOGGY at the same time. Ended up $26 with tip. Never again. Ever Uber Eats...I keep saying it but? You've FAILED EVERYTIME. You have managed to cause me to boycott my favorite restaurants because of your poor service. I know you don't care...you think "well millennials will keep ordering". You are destroying the restaurant industry with your COVID excuses. You had the industry given to you- you cannalbalized the opportunity with continued horrible service, apathy, and tone deaf management. And now you think you will do medical Uber to transport patients? Sad, sorry profit mongers living off drivers and restaurants.

Cheap $#*! bastards. I accepted a Walmart delivery order for $8 it was suppose to be 1-5 bags and it was 30+ bags plus a few cases of water and soda and I had to carry all this $#*! up stairs in 100 degree weather all for 8 dollars. No tip or nothing. Mother $#*!ers had to of used food stamps. Cheap $#*! bastards! I called and complained and no one would pay me $#*!. Next Walmart order I accept I'm taking that $#*! home. $#*! Uber $#*! Walmart and $#*! that cheap $#*! customer! People need to learn to tip. Cheap $#*! cocksuckers!

My first and last, time I ordered I was told Veronica in a Prius would be delivering my order. I could see on the map they were parked a block away so after I few minutes I tried to call the driver a couple times to see if they were lost but it was a non-working number. Then I got a notification that the driver was trying to reach me but I has no missed calls, texts or messages in the app. A little while later an old black sedan pulled up and a man (that I doubt was named Veronica) started walking up to my door. It turned out to be my order but it was more than a little concerning that the driver, car and contact information were incorrect. I sent a chat to Uber, the rep, Vinit, said he understood my concern that I received the wrong order which I didn't. Even though I had typed a detailed explanation at the beginning of the chat he was clueless. When I asked if he saw my original message he immediately end the chat (see screen shot). To top it off I received an email from Uber a couple of days later saying that they weren't going to give me a refund. I never asked for one! Inexcusable "customer service".

I had 20.00$ Uber wallet I canceled an order 10 seconds after it was placed the 20.00$ was gone. In my account and they refused to refund me my money. I will cancel my account these theves.

If I could give less that 1 star I would. Ordering from this app is complete crap. We waited for over an hour and a half for our food. When we called customer service they were complete jerks. I would Highly advise that you DO NOT use this app to order food!

I had the worst experience ever with Uber Eats! They kept my money and refused to let me speak to a Supervisor and two agents hung up on me and were terribly rude. It takes 2-5 days to get your money back IF they decide to give it to you. My order was cx becuz the app wasn't working and the food was going to go to the wrong address, so I called support immediately after. When I called customer service, not only did they refuse to refund my money, but they lied and told me that the order had already been processed, which was impossible. There is no one to file a complaint or grievance with. They won't let you speak to anyone and they NEVER solved my problem and I didn't get my food either. I canceled my subscription and will never use their services again!

The driver stated they could not find our house, and marked the order complete did not deliver never got our food and still charged us! Uber eats customer service would not refund our money! So very irritating! Will NEVER use them again! And I advise you to not use them as well.

They have a predatory cancellation fee policy. If you don't cancel within literally 5 seconds of placing the order, UberEats will charge you the full price of the order when you try to cancel. Also beware that the system for cancelling an order is very unclear and it's easy to accidentally cancel the order and be charged full price. Why would anyone, ever, want to cancel an order and be charged the full price? It makes no sense. The only logical explanation is greed. UberEats is the pits.

It's really sad that you can spend your money with this company & not receive your product! More than not the food is trash or the drivers just flat out don't bring you the items. How am I to blame if I had to report issues through customer service more than 3 or 4 times over the yrs that I've been using Uber eats? To be told you're not getting refunded for items not received is robbery without a gun!
AT THIS POINT IM DONE USING UBER EATS. I would rather be stranded in the desert without water before i waste another dollar with them……..

If you use Uber eats, made sure that you understand that if there is a problem, it is the restaurant's fault. If you call the restaurant, it is Uber eats fault. Uber just randomly cancelled an order. I re-submitted the order, and it went through. Uber eats says refund in 3-5 business days. Why was the order cancelled? You have not been reading! It was the restaurant's fault. I expect better, Uber.