Uber EatsReviews 1,334

Basically I placed an order that never showed up. This was my second time using Uber Eats. So not only did my food not show up when I tried to call the automated system kept hanging up on me. Googled again and got some escalation number and after explaining my situation he puts me on hold and I got hung up on again... After calling back again a lady answers puts me on hold again comes back and says I am not eligible for a refund. At this point I grabbed my car key left my office got in my car and drove off because the cursing out I put down I did not want to be on the grounds where I worked because someone was bound to hear me. Yes I had to do all of that to get my money back so like I said NEVER AGAIN!

I contacted Uber eats because I received left over chicken from Safeway and not freshly fried chicken that was prepared for me specifically, which I had received several times before with out issue. I even texted the delivery person that I did NOT want their leftover chicken. She brought it to me anyway. I alerted customer service and they " threatened" me that they could not do anything because they were reviewing my account. When asked why? The customer service rep explained that she could not tell me that. Hmm but you can tell me that my account was being reviewed. Since this was the first time that I had ever contacted them, I'm sure that was a veiled threat! Conclusion, UBER EATS WOULD RATHER THREATEN YOU THAN GIVE YOU A REFUND. SMH

They delivered to the wrong address and would not refund my money. I'll stick with DoorDash. At least if they make a mistake they offer to refund or resend order. The delivery pic wasn't my house.

I ordered at 7pm so I could get my small order of 10 pooris by at least 8pm, but the guy dared to have 2 more trips before me without prioritizing his time and delivered food past 10pm! I even called to reroute his trip as my guests were waiting for food but he never responded!

Tried them one time. I took my order at the door and walked about 20 feet to my kitchen and then realized they forgot half of my order. Tried to run outside, but he was gone. Went to the app and they removed the click to call driver option. I was able to find a number that sent me into voicemail. I explain the situation. I never received a call back or any ownership to make it right. Highly do not recommend.

This is the second time Uber Eats didn't deliver my food. This time the driver lied and said he delivered it. Hope he enjoyed it. They refused to refund my money.

Missing item and was told there was nothing they could do. I reported the missing item right away and still nothing.

They should be ashamed of themselves. I ordered for the first time... was nervous... the lady that delivered was awesome. I ordered again the next day. Wow! The boy was terrible. Rude, didn't show up. Called to say they were out of food and hung up on me. I will go qith another delivery company. Never again

Why do you have to tip before they even do anything for you I don't like to tip for bad service and bad food.

Uber eats doesn't support landscape mode and has for a long time not allowed iPad users most of which utilize keyboards or simply landscape mode to have that option. Extremely frustrating to pick up your iPad and turn it as it has a keyboard attached. Hey lazy IOS app designers if you could please fix this easy issue the Apple iPad community would greatly appreciate it.

Regularly get cold food and uber does nothing. Only care about their proft. Overpriced and after one too many bad orders I'm finally deleting the app.

My son ordered 2 of the same orders by mistake. We canceled 1 within a minute of making the mistaken order which totaled over $39. They charged me over $27 to cancel. I would have rather got the double order. Now I'm out $30

Wow I see that I am not the only one with a bad review I see a bunch of bad ones, shame on you!
A placed a Chick Fil A order like I do every week thru Uber Eat app, I was short on one sandwich, I called the restaurant and I was told to deal directly with Uber Eat which was a disaster, they were transferring me from one department to the other finally they said to call Chicken Fil A and on top of that I was told that I don't have an account with them when I ordered every week thru Uber Eat app. I was so frustrated with the customer service guy that I hang up and let the sandwich go but I WILL NEVER ORDER WITH UBER EAT AGAIN. Going to Fresh.

They charged me for a cancelled order that the merchant had already given to the u er driver and I never received it, they cannot comprehend what happened, Ime dealing with a bunch of idiots

Ordered food and realized it wouldn't get here for an hour and a half.tried to cancel it ONE minute after ordering and even though their policy states that you can cancel the order until the delivery person is dispatched to the restaurant -- which they were not yet--they said If I canceled I'd be charged the full amount...which is just bull$#*!.won't be using the app again.

They pride themselves on absolutely nothing and they have no problem doing wrong and having a completely inadequate team!

They can take that $25 and put it where the sun doesn't shine. I wouldn't order from this company if you gave me free food and paid me to do so. Their help center for your employees are completely useless and aren't worth calling to fix a single thing. They pay them (drivers) next to nothing. Their app is faulty and you steal their tips. Not to mention their trips/completed deliveries disappear. They only care about lining their pockets and screwing over their drivers. Oh and they live blaming their drivers for their issues. Lack responsibility on all counts. Good job UberEATS... Not! Wish I could give them negative stars.