Uber EatsReviews 1,334

I made a purchase on 8/10/2023. The store had a promo and gave a discount of $7.23
However I was charged the full amount. I went online to chat to get this corrected. After a lengthy chat I was told that since I waited over 48 hours to alert them, there was nothing they could do and "thanked me for my understanding" and ended the chat. There is no phone number to call that will allow me to speak with a human to resolve this. I am canceling my Uber One and going to another restaurant delivery service. Getting this resolved is taking up way more time than the $7.23 is worth. What a horrible way to run a business.

In the same day, one order was canceled when it was a minute away (I do not live in a complex or anything that could be considered difficult to get around) and another order placed itself due to a glitch on the app. When I attempted to find a hotline or customer support I was first greeted by a chat robot and then a useless representative who when did not know what to say simply inserted the same pre-written response. That day I had to place another order with the money refunded (which should come with a free delivery as well) and my order which was 1 sandwich from a subway less than 2 miles away arrived 45 minutes later, cold and dripping from the bag. The order which I never placed ended up only refunding me 7 dollars from a total of 30 (cancellation fee?) even after cancelling less than 30 seconds after. Very dissatisfied and this is not the first time.

I signed up based on a referal from a friend, but the promo did not work, when I asked Uber they said I breached my terms of service by signing up but couldn't explain why.

I placed an order online which I thought did not go through. So I placed an order again. The first order went through so I immediately cancelled the second order. But to my disappointment, I was charged a $29 cancellation fee since the restaurant supposedly already started my order. I called the restaurant and they it is Uber Eats who charged the cancellation fee. I reported Uber Eats to the BBB and they would not resolve my refund. So they ripped me off for $29.

Do not use Uber Eats!

I ordered 40 wings, they delivered 6 and said I wasn't eligible for a refund after spending 90 bucks… are you kidding me!?!? Never again… I promise!

They mess up so much then they never give you your money back my food orders be hella wrong we all need to start a lawsuit

I ordered an item from a convenience store. I was notified of an alternative choice being made by the shopper that I didn't want so I canceled. Cancellation resulted in nothing delivered and a non-refundable 18 dollar fee for the "preparation" which was nothing since this was a packaged item from a store. This treatment is after paying for Uber one for over a year and regularly using the service and tipping well. I will never support or suggest anything branded Uber to anyone. Poor treatment of honest customers is how a business is ruined.

Unprofessional and rude. I wish I could give a 0 star. Five hours later and I've yet to speak to someone sensible.

Had a few issues with cancellations of orders without any notice. Most recent one happened when I tried to check and see what was taking so long. Didn't get an answer, just cancelled my order. Tried to contact customer service and no help, no compensation for the lost time, nothing. They did tell me they wouldn't charge me for the cancelled order which was funny since if they did that would be robbery.

Anyway, don't use this service. There's better options out there.

Sent gift card to ill friend, when ordering tip of $15 automatically added when she tried to adjust the order cancelled and charged $25 cancellation fee. This is theft pure and simple. Unbelievable such practice allowed

We ordered pizza from a great restaurant, and it arrived so cold we had ot in the oven for 15 minutes!. When I contacted Uber eats, they did absolutely nothing, I wanted to get a refund on the tip because the driver came late. I will never use them again.

I ordered on 8/3/23. Never received my order because it was cancelled by delivery driver. I contacted company and chatted with them advising order cancelled and asked why? They could not provide an answer. As I am talking to them 2 more charges get posted to my c.c. I advise of new charges and they once again look into. They end up crediting my 2 charges back but say the 3rd one is a hold and will drop off. I locked my card. I get emails saying they are trying to put through more charges of $3.36. So today, the charge went through on my new c.c which I have not received yet. I contacted cc company, And filed more disputes! Highly recommend NOT using this company. Fraudulent charges!

First and last! If you're gonna charge an arm and a leg that's okay just make sure the order is right and if I pay extra for "10-15 minutes" please don't make it longer. There's a reason UberEats is 1.5/5. A JOKE!

Ordered food their driver took our food and Uber eats refused to refund when clear as day the driver took it. Risk using them at your will but companies like this perhaps needs to be taken down a notch #don'tuseubereats

I placed an order with Uber Eats on 08-10-23 with Chic Fil A and I was charged the order amount along with the $2.00 tip I authorized them to submit. They charged me the $2.00 tip twice and would not correct their mistake and refund the $2.00 back to my card.

They had me going back and forth providing proof of their error and they told me they won't and can't refund my money back. Uber Eat is a nice function but it is very unethical when it comes down to them making right their wrong.

This site would not add receipt via pdf so I copied and pasted it below:

Total $27.27
August 9,2023

Thanks for tipping, C
Here's your updated receipt for Chick-fil-A (Dwarf House).

Total $27.27
You saved $14.91 on this order with Uber One and promos

1
Chick-fil-A® Nuggets Meal
$16.39

Choose your option
No Chick-fil-A® Nuggets 8 Ct Meal $0.00
Chick-fil-A® Nuggets 12 Ct Meal $3.94
Choose your option
12 ct Chick-fil-A® Nuggets $0.00
Meal Sides $0.00
Meal Beverages $1.34
1
Cole Slaw
$4.59

1
5 Ct Nuggets Kid's Meal
$8.88

Choose your option
5 ct Chick-fil-A® Nuggets $0.00
Choose your dipping sauce
2 Garden Herb Ranch Sauce $0.00
Kid's Meal Sides $0.00
Choose your option
Waffle Potato Chips $0.00
Meal Beverages $0.39
Choose your option
Chick-fil-A® Lemonade $0.39
Prize $0.00
Choose your option
No Toy $0.00

Subtotal $29.86
Service Fee $3.72
Tax $3.12
Delivery Fee $1.49
Tip $2.00
Tip $2.00
Delivery Discount