Uber EatsReviews 1,334

I ordered from Uber eats and canceled my order immediately after placing it.
They cancelled the order but still charged me for it.
When I got a customer service rep on the chat customer service line they told me my order was not eligible for a refund.
So they took my money and did not send out the order. They told me if I wanted the order I would have to place it and pay for it again.
I will no longer be using Uber eats and I suggest others do the same

Ordered some food and paid extra for direct delivery. After like 30 mins checked just to see that the drivers has multiple stops along the way (they don't even try to hide it!)
Driver never replied to the txt and it is virtually impossible to get real customer support
This is the second time in a row it happens hence the believe this is a scam

Made an order. Got the wrong order. The driver then left with the order but i never got refunded. Uber's answer Per the terms and conditions, when you make an order you take full responsibility for your order. I called and after several times, apparently the driver just kept my order in her car without returning it. No photo of the delivery was posted, no items were delivered, and I still got charged.

I ordered scheduled delivery yesterday and the delivery person came with order from wrong restaurant. I said this is not from where I ordered. He said he will check with customer service and after sometime the order was cancelled saying the Delivery person could not contact me. When I reached out customer service, they said order is getting delayed and will have to wait for some more time. When contacted a little later, I was told order is cancelled and I will not even get refund for that.
When I explained what happened, they were hesitant to listen and when asked to contact higher level, she said I will be contacted shortly after I disconnect and haven't received a call until this point of time.
I have experienced this issue several times and it is a lesson to be away from them.

I ordered foods from the same restaurants that I used for many years through Uber eats this evening. The delivery was late by 30 minutes than what the app said initially, then the Uber driver showed up at my door only to say he didn't have my food. He was on the phone with a rep for 15 minutes while I was standing by him waiting for my concern to be resolved. The driver reassured me that he will go back and bring my food in 10 minutes, then rep said that he can leave and deliver the other orders as my order will be delivered by someone else. The delivery guy reassured me my food will be delivered in 20 minutes, then left. Shortly after, I received a notification that my order has been canceled, and will be reimbursed (excluding the tip). I called the customer service and only thing they could do is to cancel the order and refund. I escalated to their supervisor only to be told that they can't compensate me for 2 hours that I've wasted because they didn't know how to do their job properly and because I am not subscribed customer. Never using your service again.

Where do I start... First they never have drivers available and the food comes 1-2 hrs after you order it. The food comes cold and soggy and their customer service defiant agents then get upset or treat you like you just want money! No, is because your no good company assigns a driver 2hrs after the food is cooked. I was an Uber One member for years! I recently canceled because I could not deal with their bs anymore! Grubhub is much MUCH BETTER!

What's the purpose of putting delivery instructions in your profile if they are not going to respect them. I clearly have please meet me at the door and hand me the food. In addition to my food I ordered an orange Fanta as well. Well the app said the driver is 1 min away. Well it said that for 5 mins. I just happen to go to the door to look out to see if they were out there and I saw my food sitting on the ground with ants around the bag. And the orange Fanta was clear…go figure. So I picked everything up and came in the house. The beve to waste on my hand and it tasted like seltzer water. The only thing I could eat was the wings because they were in a covered box everything else was in the little open boat containers and I don't know if anything crawled in them. I tried calling the driver and it went to voicemail. So I contacted customer service through chat. They gave me a 4-5 paragraph apology and a $2 credit. Well the beverage it's self was $3.39. So I texted back and inquired what was the $2 for when the beverage was $3.39 their response was we've credited your account with $2 is anything else we can help you with. So needless to say I will go back to DOORDASH! I will not be using Uber Eats again. They can take those $2 and give them to someone else!

I'm seriously not being racist but what point is there to give delivery instructions when the drivers don't understand English?!?
This happens EVERY TIME I order from my favorite restaurant. I'm choosing Postmates next because I'm tired this.

I ordered medicine from local walgreens for my sick child. I have no car and in a state I'm not originally from. Ordering was easy...10 min before the delivery was due the driver canceled my order... no explanation, and for any reason the driver can cancel. I literally had three items on order.

So I wasted almost an hour waiting for medicine that would never come. Contacted customer service and their resolution was to give the driver a bad rating. NOT RELIABLE

I've had so many problems over and over again with ubereats I finally said enough was enough,but like a certain fabulous resteraunt I caved once more.i ordered they shot up a window saying bundle no extra charge,so I thought we that solve another problem.no they didn't bundle after offering and charged me a extra $20. For a med.soda& 12 pk coke,for 1.5 mile s away.besides the 30 for my meal.im never ordering thru them again.it was and has been for last almost 3 yrs the very worst service ever recieved.try at ur own risk

My food was poor quality and cold. It took over an hour to get my food when it said that it was going to be 20 minutes. I also didn't like the food and I have no recourse.

Ordered food for over £60. The driver called me when he was in my area and hang up after 5 seconds. I was calling back several times- he picks up, but the phone was quiet.
After a few minutes, instead of try to deliver my food and answer my calls, he just changed the status of delivery for a completed and uploaded the picture with some random doors somewhere in my area.
I never received my order.
I reported this to uber eats, but they refused to refund, because the driver was following all their guidance (he was in my area, hang around for 10 minutes, phoned me and answered my calls). I guess he enjoyed my meal.

Absolute garbage service. Meal has been delayed for an hour and half and still waiting and I'll I'm offered is a $2 credit on my account. Never using this trash app again.

I am very disappointed with Uber Eats I ordered from Sam Sylk restaurant and the food was cold had half done items and missing items and the delivery was late.I couldn't receive my refund due to previous refunds.I am so upset because those previous orders had nothing to do with that order so I am filing a complaint with the better business bureau about Uber Eats and I'm contacting the corporate office and leaving a horrible review.I refuse to continue with my account with Uber Eats

Horrible service. Order read error, no confirmation that food order went through, then food arrived without my knowledge sat outside for over 3 hours and would not refund me. Absolutely awful customer services.

I placed an order and the wait was over an hour which is unusual. After their app showed that the driver pictured picked up our food, she cancelled the order. She is obviously a thief. Customer service was very unhelpful as I wanted to take note of their policy for drivers who do this. I have since deleted the Ubereats app. Clearly, they will hire ANYBODY.

I got an error while placing an order with ubereats, they are not able to resolve until now. Customer care is awful, i never seen this in my life. They are not understanding the question and not able to look into the issue, make people wait on call for so much time without having any solution.I dont know how this company is working, need to shut down

Refused to refund an item that wasn't delivered. Direct breach of my consumer rights. Unbelievably terrible service from an awful company - avoid.