Uber

Unbelievable the time I've had to use to get my refund in which Uber offered me before I said anything. Customer service not having a phone #, this is just a money grab. The employees I spoke to all lied, passed it on, leaving me hanging hope I'd forget. Infact I'm sure they stole my refund balance since how convient it says 0 balance now. Will never use Uber again and will let everyone know, no one answers the phone if your order is wrong your just out of luck. Get some manners from grubhub. 2 weeks of bull crap and lies. Disgusting! Ya you try eating that sushi w spilled drink and soup all over it. Shame on you.

I am new to Hyderabad and here to cover distance between office and home is near 6-7 kms. Uber charges that are shown while booking the cab/auto show high compared to other apps also when you book cab/auto then on purpose all auto/cab drivers takes very long route to reach destination and says it's the app fault that showed long route and end up charging you a lot than the actual fare you initially booked the cab/auto on. This happened twice with me within 2 weeks. Even after dropping compliant on app itself none improvement were made. Terrible services and cheats people for extra money. Utter disappointment!

Company is a scam wait times up to 45 mins when initial it says 12-15 and continues changing drivers who end up at the wrong destination
You have no way of contacting them via phone to file complaints and forget about emails they never respond
Do yourself a favor get a cab instead

I just started driving for uber. After expenses, i making an average of $21.00 an hour.
By the time i get my game down pat, i'll double that an hour.
I haven't even got my referral cards out yet. All of the passengers are great so far.
It's a business like any other business. Keep your car clean, drive reasonable, help people with doors and packages... no problems!
It seems that the rate of malcontents is roughly equal to the fail rate of startup small businesses. Huh! What a coincidence!
Learn how to run a small business, learn about customer service, come back, and you'll make more, and have less stress.

Thanks so much to Uber​, who cancelled my ride, charged me for it, admitted I was wrongfully charged, and yet still kept the money for themselves as an "Uber credit." Why not just stick your crooked hands in my wallet? Going into someone's bank account and giving yourself their money without reason is robbery. Cab companies can't do that. Now stop e-mailing me with your desperate pleas for me to reach out to Congress, because obviously thieves don't make for a safe ride home.

I have a temp medical condition that prevents me from driving, still have to do errands. Taxis in my area are unreliable & don't take cards. So I thought I'd try Uber. Downloaded their app, entered info they asked for; scheduled a car, waited past due time, got a cancellation notice for no funds (I gave them my credit card); tried to re-schedule, same issue. Each time the notice gave an address 2 numbers off of mine but close so I know no car came. There is no way to contact anyone by phone or online to help resolve the issue. Never again.

WORST customer experience I've ever received. They overcharged my fare (due to an Engineering Glitch) is what the sales manager told me. Agreed it was their fault but "working on it" for over month now. Randomly closed my case and now are fighting me on the overcharge saying someone else could have taken a trip for the higher amount. Using Lyft everyday now.

Cancelled an order that said it would deliver in 15 minutes and was 45 minutes+ with the driver making no progress. They charged me for the order. I spoke to 3 incompetent customer service agents who copied and pasted responses to me. I've spent hundreds on this app over the years. They won't get another cent out of me. 0 out of 100. They're not only thieves, but they're stupid thieves.

I am in Texas. This company illegally obtained my cc info and charged my bank account. Stopped em' cold. Sure, I shut down my card. Bank issued new one, credited my money back. Uber ain't getting $#*!. Anyone who uses this company anywhere without first reviewing them is an idiot and deserves what they get. Too many idiots being taken advantage of because, they LET it happen. Always review a company first. With as many negative reviews and, clearly, criminal actions made by this company, you're stupid to use them. Or, work for them! An app? You agreed to work for someone you never met? MORONS! Stupid is as stupid does.

I am a Uber Driver and made $850 on Halloween night. Even my self, happy as was thought this is crazy. Worst customer service for both the Drivers and Riders. I am planning to stop because besides Halloween night... not worth killing your car for pennies. Everyone, just beware.

Plenty of good taxi around.

I ordered an Uber from jersey city to midtown Manhattan. Not the first time ordering an Uber. Original payment said $52.5 and because the driver took a poor route it went upto $70. Upon complaining how bad the overall service was, driver refusing to take the shortest route, not picking up from the original pickup location, taking 60 mins longer to reach the destination than usual and more…. UBER writes we are sorry… really! Is that why we complaint to hear them apologize…. And they keep writing the same thing over and over again. Horrible services… no concern about the customers. Just here to mint money.

I used Uber for the first time while in Italy. Tried two times to find my drivers. They had my hotel name. I was waiting outside for them. One driver never showed up. The other was late. Said he was waiting for me down the street. I Cancelled. Uber then charges me 20 euros for two rides that never happened. It took a " act of congress" to get a refund. They don't have customer service phone support. Just email and a self help system that has pre- chosen choices for you to pick regarding your problem. Then It directs you to a AI type system which is no help. Until this multi million dollar company decides to invest in real phone support with a real C. S agent, I'll never use them.

All in all, my experience with the Uber drivers has been favorable. It's the app itself that I dislike. The algorithm racks up the rate within minutes so there is clearly price gauging going on. Then, you get hit with messages after your trip about tipping, and how drivers are talking, as if to say, if you don't tip you will not get a ride next time. Then, even after leaving a tip, the app asks if I want to leave another tip! What?

Only had 1 bad experience in Miami recently where the driver went to the wrong hotel (yes, true) and then was saying he was here. The app showed a white vehicle. He was in a black vehicle, different make. Like dude, you could have easily texted me this information!

Driver failed to show for 3:30 am pick up on 12/21/2022. Uber charged ME a $29 cancellation fee. It cost me $300 in airport parking and I almost missed my holiday flight. I have parking receipt and can provide proof. Totally unreliable. BEWARE.