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Pennsylvania
1 review
5 helpful votes
Follow Anna K.
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I had an issue with two Uber rides recently, and contacted customer service within minutes for assistance. They replied that they simply can't help me, and then never responded again. There is no contact number as well; such an unacceptable way to treat loyal and patient customers. Very disappointed in this experience after years of using Uber with no prior requests for help.

Date of experience: May 14, 2022
Texas
1 review
1 helpful vote
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I was never given a credit for $5 bucks after spending 20.99. No one seems to have any resolution. I will dispute this with my bank. This company is wrong on so many levels. The food is not safe to eat.

Date of experience: January 30, 2024
New York
2 reviews
5 helpful votes
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Stupid $#*!ing website doesn't even work. Regardless of which I'm using, website or app, I cannot schedule a ride. Everytime I put in the destination and pickup location, I get redirected to a white screen. Fix this $#*! so that I can actually use it.

Date of experience: November 4, 2021
Florida
1 review
2 helpful votes
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Fees and charges
April 1, 2022

Fortunately I do not use Uber more than Once ever few years. The fees are ridiculous. I am all for the fuel surcharge with the cost of fuel. However booking fees of $7. Reservation fees $6.
Waiting time charges 13 cents, airport surcharges $3, green future and green surge charge $1. How do you request a ride with out booking(lol)? Drivers don't assist or even get out of the car. I feel bad for drivers. The only people making money is Uber

Date of experience: April 1, 2022
Minnesota
1 review
5 helpful votes
Follow S I.
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Uber charges holds and then refuses to remove the hold.

I was charged $32 over and above my short ride, which the app said would cost me $9.70.
So if I was charged an extra $32 and they do this to let's say 100 people, then they have made $3200.00 fraudulently. Now imagine them doing this to 1000 customers. There you go, they just made a fraudulent $32,000 off of customers who trusted Uber.

These people need to be audited and sued until they give all the money back which they have stolen from customers.

Don't use Uber.

Date of experience: July 12, 2023
California
1 review
0 helpful votes
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Uber Has Become A Shakedown
August 6, 2023

Uber has become a greedy service that is unfair to drivers and shaking down riders.

On a trip this weekend to Portland, I noticed unusually high fairs. As I went through my email reviewing 12 ride receipts, I discovered that Uber is charging $15 to schedule a ride plus a booking fee. On the $64.83 ride attached, the total in fees was $21.53.

My further aggravation with Uber is that the scheduling is unreliable. As a rider, we have 5 minutes before Uber starts charging waiting time.

Worse is what happened when we ordered a car to take us to the airport at the beginning of our trip. We never received a text that driver arrived. The text said take your time and charges will start being incurred at 5:45 a.m. Then another text at 5:45 a.m. came stating the driver cancelled and I was tagged with $40 cancellation fee,

Buyer beware! If you schedule, take into account it adds at least $21 to the fair. Also, make sure to tip the drivers, because Ubers compensation is unfair.

Date of experience: August 6, 2023
Florida
1 review
0 helpful votes
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Uber sucks
November 5, 2023

They have this stupid requirement for the age of a vehicle when 90% of these new cars have a poor customer rating when it comes to structural integrity on the road...most older vehicles outdo the newer ones by a landslide...if the vehicle is mechanically sound, been kept well...what different does it make. This is a type of discrimination because if someone is looking to make $$ doing ride-sharing(As opposed to doing something illegal) then they are creating a stumbling block for them...if someone has a vehicle that is well-kept and operational then it should not be restricted from being used

Date of experience: November 5, 2023
India
1 review
1 helpful vote
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Wrong commitment
June 25, 2023

Dear Sir/Madam,

I am very very disappointed with your customer support service, there is no way to contact you where customer can talk to you easily please make your customer support properly, my concern is that i have usually booked a ride for same place mostly Sunday as you can see my previous booking records, but today first time its been done with me that driver has asked me Rs. 271/- rather than Rs. 171/- why driver asked me that much amount and he misbehaved with me when I show my app which is showing 171/- I want call back right now and I am attaching all the relevant screenshots. Please check and arrange call back asap.

+1
Date of experience: June 25, 2023
Colorado
1 review
6 helpful votes
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Horrible service
August 4, 2023

After more than 3 years of loyal use I actually left my house/truck keys in a drivers car. I realize seconds after getting out and they drove away as I ran after them. Customer service was god awful and until i told the lost and found service that I'd pay the driver a hundred dollars to return the keys I got 0 response. Once I mentioned a 100$ the driver called me back minutes later. Do not use Uber. Use Lyft. Uber takes advantage and is an awful service.

Date of experience: August 4, 2023
Arizona
2 reviews
5 helpful votes
Follow Roger P.
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Using the App can be confusing to begin with. Drivers will arrive after you have already gotten your confirmed ride then cancel it and charge you double the amount you original ride cost despite your not confirming the order. Uber has extremely poor customer service. When you get the ride you're supposed to have it is economical and good, but buyer beware of Con, Scams, and rip offs by unscrupulous drivers.

Date of experience: September 13, 2022
Florida
1 review
1 helpful vote
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Daytona Uber
March 28, 2022

I had an early 6:00 a.m. flight leaving Daytona Beach so booked an Uber the day before for 4:00 a.m., received notification that driver Lorenzo would arrive about 4:10, but then got a message at 4:15 that no drivers were available. I had to scramble to get a last minute taxi to make my flight. Uber is not reliable for trips to airport.

Date of experience: March 28, 2022
Canada
1 review
0 helpful votes
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Service Dog Denied Constantly
December 10, 2022

I'm constantly being denied by untrained and uneducated drivers because of my service dog. Uber needs to step up, train their drivers and give consequences for their drivers breaking the Uber Policy and the Canadian Law.

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+5
Date of experience: December 10, 2022
Hawaii
1 review
0 helpful votes
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Uber hires criminals as drivers
September 17, 2022

My phone was stolen by an Uber driver. Uber could care less. Filed theft report with the police. In doing my own investigation into the driver I discovered he has an extensive criminal history. Uber obviously doesn't do a criminal background check on their drivers before hiring them.

Date of experience: September 17, 2022
Canada
1 review
0 helpful votes
Follow huang F.
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Long waiting time to get trips nowadays, because they keeping adding more new drivers, even add more fees to riders, and cut more from drivers, so the drivers get less pay and opportunities. See my earnings, low as 6 bucks per hr, the minimum wage is 16.55( Ontario Canada)

Date of experience: February 11, 2024
New Zealand
1 review
1 helpful vote
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Endless Membership
February 21, 2023

Unfortunately there is no way out of Uber one! You can't undo the auto renewal process no matter what instructions they send from Uber help department, it's simply not an option. So I'd highly recommend avoiding the Uber One membership!

Date of experience: February 21, 2023
Texas
1 review
1 helpful vote
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Scammer
November 15, 2023

Hello I was working for Uber eats and ride. Suddenly my account was blocked by them was telling me I have multiple accounts are they insane you telling me I can open several accounts with same phone number? Ridiculous only if I knew this I will never drive. They send me to report identify theft that's means their information is open to public?.

Date of experience: November 15, 2023
Pennsylvania
2 reviews
12 helpful votes
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Uber will charge you a specific rate to a destination. Then attempt to charge you quadruple for your return trip. I paid $8.99 to my destination to make an immediate purchase. As soon as I stepped out of the business and requested a return ride the price was,$33.34. Exact same mileage. I wound up walking the 3.2 miles to get home. And I am a 67 year old man with difficulty walking. Thankfully an honest patron saw me struggling down the road and provided a ride. $#*! Uber. I will never use them again.

Date of experience: March 4, 2024
California
1 review
1 helpful vote
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Terrible Customer Support
August 17, 2022

Uber disabled my account and refuses to tell me why. I am not able to contact them by phone and they do not reply to my emails. Their chat feature will not provide any assistance if they sent you an email. Very disappointed with their lack of support!

Date of experience: August 17, 2022
Texas
3 reviews
46 helpful votes
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Price Gouging
December 2, 2022

$60 to go 9 miles from the airport to home. That's $6.66 a mile. What a coincidence that it equals 666. I hope this price gouging company goes bankrupt. We are going back to cabs and will never use Uber again.

Date of experience: December 2, 2022
California
1 review
4 helpful votes
Follow m m.
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Their P. O. S. Survey vehicle causes $4600. 00 damage to my truck. They DO NOT have insurance. So, you, Mr. Driver, get your arse sued. Welcome to UBER! Michael Hung Thai Pham the subpoena is on it's way. You WILL need a lawyer. Still love Uber? Ciao.

Date of experience: September 2, 2016

Overview

Uber has a rating of 1.2 stars from 1,531 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Uber most frequently mention customer service, credit card and phone number. Uber ranks 33rd among Car Sharing sites.

service
429
value
389
shipping
165
returns
187
quality
324
+257