Took a ride on 20.8.23 from north shore, auckland to holiday inn express hotel in the city. Our indian uber driver kept nodding off behind the wheel, and my friend had to keep talking to the driver during the ride to keep him awake. The driver then shared his personal life including the properties he owns and rents out and that uber driving is just one way he does to pay his mortgage. I'm concerned that this driver is so tired or have been drinking alcohol and will have an accident and endanger his passengers or other motorists behind his wheel. Unfortunately, my friend used his app, i didn't, and he has since went back overseas. I hope Uber would conduct regular blood alcohol testing for its drivers, including checks on how many hours they are doing behind the wheel of an Uber licensed/ registered car.
Uber support is useless. I lost an expensive medical device 5 days ago and they've been no help in trying to get it back. My driver will not respond to phone calls or email, claiming he "doesn't speak English". Apparently Uber hires drivers (in the US) who don't speak any English. They don't seem to care about their riders or the fact that their company is represented by rude, ignorant and unprofessional drivers.
I had as healed ride for work at 9:40 to be there at 10, because I did not want to just be sitting around because I can't clock in early. So at 9:20 it says my driver is 5 min away. That's gonna make me a whole 20 minutes early, where I have to either sit in the break room where there's no Wi-Fi connection and no data connection, or sit outside in the heat. When getting ahold of customer support and explained the situation all they wanted to offer was a 50¢ refund and cancel my ride. Not only was this sad as hell, but then I was unable to book another ride to work. And my card got charged twice, worst company ever!
While I understand all of the cab-hating, the one point I worry about is insurance with Uber et al. This article talks about major injuries people experienced. Do these new startups have the same level of insurance coverage as traditional cabs are required to have? What will happen when the news starts reporting catastrophic injuries passengers receive in an Uber subscribed vehicle, but having to be on Medicaid because there was no insurance in place?
Uber charged me about a total of 30 dollars because their drivers could not find the Uber pick up lot at the ft lauderdale airport. One driver made it there and did not speak English. Two others went to departure lanes. I complained and got back 6,00. Several people have told me they have the same problems with Uber.
Uber advertises their prices, however once I finish the ride, I find I have been charged an average of $10-$15 more in a "booking fee", "wait time" fee, "airport drop off and surcharges". I prefer knowing upfront what the costs are. Secondly, the only way to communicate is through their APP - no humans, no emails, and if an issue is not listed, there is no way to report it. PS. Donwloaded my bill, but this system is not accepting pdf's or png's -?
I used Uber last year and loved the service. I again "attempted" to utilize Uber last night (Halloween) for my 16 yr old daughter. Guess what? She ended up stranded miles from home due to YOUR inept incompetence. Needless to say, our Uber days are over. We will be utilizing Lyft from this point forward. Choose your merchants wisely!
Uber drivers are not held to the same standards as cab drivers. They often cancel your ride and the company will put the charge onto your credit card. I have been trying to get 2 of those charges off of my card now for months with no resolution, having sent at least 8 emails to numerous individuals. It seems like you can never connect with the same person to solve your problem and there is absolutely no way to make contact by phone. I also tried to get an Uber out of the country and the guy just never showed. Another driver had no idea how to get to the airport that was 15 minutes away and took a route that took over an hour and I was almost late for my flight. Be wary travelers!
Worked well for me most of the time, but a couple times the driver took forever and looked like they got lost (watching the little map). During that time, I let several cabs go by. It's great when it works well, just wish it was more consistent.
Tried Uber X as a Driver in Atlanta. Big major mistake. Passengers were verbally abusive. Pick up location was always wrong. When and after the passenger gives you direction to where they were going they turn around and complain to Uber and they get a great discount at my expense. A 25 buck fare can easily be lowered to 16 bucks and there is nothing you can do. Anything worst would be working for free. Never again. Live and learn.
I will not use Uber again. When we left our concert on July 4, the only available rides were at 5 times the rate. There was no indication in the app window of what our total fare would be and I NEVER would have approved $111 dollars for a twenty minute ride. There needs to be more transparency in how fares are being shown before and during a trip. If you are booking a ride on this service, check the fine print and be sure you find out what the fare will be before you get in the car. Beware of ¨dynamic pricing¨ or ¨surge pricing. ¨ Nuff said, I will call a local cab from now on.
I was late for my work and appointment because driver's cancelled it for no reason, my place is easy to find so I wondered why they kept cancelling my trip. I had cancelled many times... it's not funny anymore " Uber". I am almost done with you "uber". This company Sucks! I've been nice to all your drivers even if sometimes some of the uber driver's stinks I was still polite towards him. Now I download Lyft and will try it. Thank-you Uber!
My uber driver was on his phone, driving very slow, incompetent of following directions. It was almost as if he didn't care (he most likely doesn't care with these rules of habits) over all I'm never using this service again unless its on someone else's dime!
UBER is big big FRAUD company. As a driver,,, please do not sign for uber. They trying to attract the people by offering cell phones, cars by collecting the monthly payments are three times of actual companies. If anyone has taken vehicle and phone thru uber... their life is going to end so soon.
No contact numbers, uber app mileage is different than actual distance.
No proper management.
My daughters card was charged for over $70.00 dollars for a ride she never did or knew about. How does that happen. It put her overdrawn and was charged $35.00 by the bank for overdraft. I would caution about giving your card info to Uber. And when you call there is no number to report or correct these fraudulent charges. Only by email. Beware you have been warned.
They are dishonest and thieves stealing from a poor person every dollar counts shame on you. Not have you done it once but several times I will never use them again. I would sooner walk. Than take these pirates if you like to robbed than by all means use them. I need say more
I've had a lot of uber rides and they all have varied greatly - some are great with nice cars and professional drivers, others are messy, take the longest possible route and will find reasons to be rude. Sometimes my account gets billed for rides I didn't take so I tried to find what was going on, but even that was problematic.
I scheduled a ride to the airport and then guy who was supposed to pick me up did not call or notify me he was there. Instead he sent me a cancellation bill. I can't get a hold of an actual person. The help center just gave me a run around. The phone number doesn't take you to an actual person but on a website that leads back to the app. Uber isn't very accommodating in their support and as far has refunds go... no one got back to me regarding how it will work. This is NOT a good product! I don't even want to give it a rating.
Why is Uber such a fraud at pricing and worst at customer service? Please answer it. Being Billion Dollar industry and using treachery and fraud to charge customers? What happened to convenient ride at economic cost? For 2.5 km you might pay 100-120 Rupees(Indian)? Why because its peak time.IS it? I don't see any traffic on the road. Lol! Their tantrums are worst than 11-year-old... I don't know what training their drivers receive. All they want is incentive and no attention to customer convenience
Uber, really? Such a modern company with such archaic policies to start with. My bosses sent me a voucher from the US to order food. Once redeemed, it never accounted so I got in touch. Understood it can only be spent in the currency it was bought - Uber, I introduce to you *currency exchange*, you should definitely check it out. Moving on, asked the assistant 20 times about any alternatives other than the refund and they literally stopped responding?
Overview
Uber has a rating of 1.2 stars from 1,531 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Uber most frequently mention customer service, credit card and phone number. Uber ranks 33rd among Car Sharing sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members