TwinkleDealsReviews 942
TwinkleDeals Reviews Summary
TwinkleDeals has a rating of 2.3 stars from 942 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TwinkleDeals most frequently mention customer service, poor quality and tracking number. TwinkleDeals ranks 322nd among Fashion Jewelry sites.
I ordered three items and only received two. When I tried to contact customer service, they said it would ship out at a later date. Two months from that time, I have STILL not received my order and now when I've tried to contact them, they don't even reply! I'll NEVER order from this company again.
I was wondering if an item doesn t fit,
Can I send it back for free? Or do I have to pay the shipping?
And do I get a refund then on my creditcard?
Dear Janda,
We would like to start off by telling you that we are so sorry about your problem.
Could you please tell us your order number or ticket number so that we can deal with your problem?
Thanks for your time.
We look forward hearing from you.
Twinkledeals Customer Service
I do not understand what the problem with my order
Ordered 5 items received 3. Sent email to customer service, no response back. The three items I did receive were very poor quality. I want my money back. I should have been more cautious since the website does not have a phone number.
Dear Kimberly,
We're very sorry for your concerns and the issues you have raised.
Usually there is always a way for us to resolve the issue to your satisfaction.
We have send a good solution to email kim*****@gmail.com.
We are waitng for your reply.
Thanks for your time.
Twinkledeals Customer Service
Title says it all!
Wish there was an option to use minus stars.
Dear Ana,
We would like to start off by telling you that we are so sorry about your problem.
Could you please tell us your order number or ticket number so that we can deal with your problem?
Thanks for your time.
We look forward hearing from you.
Twinkledeals Customer Service
I ordered from TwinkleDeals knowing the not so good reviews, because I loved the products pictured and couldn't find anything like them elsewhere. I wanted to see if they were decent or as I was led to believe. I had a great experience with them. The order came faster than expected, although it was overseas it takes time but was packaged well and the products more importantly were basically very much like pictured. I ordered 5 things and 1 was different than expected (minor details of the zipper on the hoodie) but I still got lots of compliments on it, the others were right on. I will be ordering again for sure!
I ordered again in January and got my order in about 3.5 weeks I ordered $80.00 and got 10 things, one of my necklaces came with a gem broken off and my son just reglued it for me so it was not a big deal to me. Everything else was very cute and again I ordered two sizes larger and things worked great. I have washed a few things over and they hold up fine.
I ordered 4 products. I didn't understand the tracking code, so I asked. Twinkle Deals responds very quickly and explain everything to me. On of the items wasn't good. Way too short! But it was never a problem for them. They helped me out & everything was okay again. Can't wait to order another item.
Worst company I've ever dealt with.
Ordered some clothes in September, never received them. Was in contact with customer support until they stopped responding in November despite multiple attempts to contact them.
No phone number, absolutely awful customer service, left with no products and down money.
Don't buy from them.
Dear Emma,
We would like to start off by telling you that we are so sorry about your problem.
We are as disappointed as you are.
We have send the information to email emma*****@gmail.com.
Thanks for your attention.
We are waiting for your reply.
Twinkledeals Customer Service
DO NOT BUY FROM THIS COMPANY!
If something you order is out of stock, they leave it out of your order... but do not tell you. They take the money anyway. It was only until I raised the query that they told me. Now I'm having to wait 3 more weeks for it to be sent or. I can pick something else. Also... 90% of the items you buy are not what they look like in the picture. They are SO cheap and rubbish. It's terrible... it's a terrible scam from China who send out shockingly bad products that do not match the picture and then you are roped into going back and forth with the support team. THERE IS NO TELEPHONE NUMBER TO CALL!
They also make you pay for shipping back to China if you want to return something and you can ONLY have store credit, (for more rubbish clothes). How is this possible? I am fighting to get my money back and it's incredibly frustrating and long winded. I feel to take them to trading standards.
DO NOT BUY FROM THEM! I hope this review helps someone out.
Dear Thomas,
We would like to start off by telling you that we are so sorry about your problem.
We have clearly been remiss on our end and will endeavor to resolve it to your satisfaction.
We have send a good solution to ouch***@hotmail.com.
Thanks for your time.
We look forward hearing from you.
Twinkledeals Customer Service
I ordered clothes but never received them. Contacted the company via tickets/Facebook And email but did not get a response!
Dont buy here!
Dear Sabine,
We would like to start off by telling you that we are so sorry about your problem.
We have clearly been remiss on our end and will endeavor to resolve it to your satisfaction.
We have send a good solution to ticket T1511****2247.
Thanks for your time.
We look forward hearing from you.
Twinkledeals Customer Service
This company is a complete SCAM... or SCUM! OR BOTH! These people are professional RIP OFF artists! I received only half of my order and when I did, those items went straight to the garbage can! They are NOT the items that you see on the pictures. There is no way to contact them to get your money back and absolutely NO ONE will talk to you. They are actually listed on a Black Market list under this name and other names with similar clothing
PLEASE KEEP YOUR PRESIOUS, HARD EARNED MONEY! All of the people that work for this company can go straight to &*%%
Dear Kelly,
We would like to start off by telling you that we are so sorry about your problem.
Could you please tell us your order number or ticket number so that we can deal with your problem?
Thanks for your time.
We look forward hearing from you.
Twinkledeals Customer Service
I placed a small order weeks ago and still have not received anything. I wish I would have read these reviews prior to ordering. BUYER BEWARE!
Dear Matt,
We would like to start off by telling you that we are so sorry about your problem.
We have clearly been remiss on our end and will endeavor to resolve it to your satisfaction.
We have send a good solution to gf****0@msn.com。
Thanks for your time.
We look forward hearing from you.
Twinkledeals Customer Service
Placed 2 orders with Twinkledeals, one the 2nd one arrived before the first which had been ordered over 3 weeks previously. Ordered jewellery and some tops. 2 of the tops weren't included. First order eventually arrived, 4 tops ordered, 2 arrived one of them is just nasty quality. Raised 2 support tickets about the missing items and still havent heard anything from them. Total rubbish service
Dear Cat,
We would like to start off by telling you that we are so sorry about your problem.
We are as disappointed as you are.
We have send a good solution to ticket T151****029.
Thanks for your attention.
We are waiting for your reply.
Twinkledeals Customer Service
DONT DO IT! I knew this was too good to be true. Do not order from them. Your clothing will be super small and if you order multiple items you wont get them all at the same time. Shipping also took 8 weeks for me to receive the items. Total rip off
Dear Gg,
We're very sorry for your concerns and the issues you have raised.
Usually there is always a way for us to resolve the issue to your satisfaction.
We have send a good solution to email gigi.****@gmail.com.
We are waitng for your reply.
Thanks for your time.
Twinkledeals Customer Service
After reading bad reviews about this website i was worried about my order but it is all wrong my order came a month late but my cardigan is lovely good quality i am very pleased the reviews are not giving this website good publicity i will definately shop with twinkle deals again give credit where it is due after all it is nearly christmas and is a long way from where they
Are shipped out hope this helps this website carry on x
I bought some clothes like 3 weeks, and I got them last week. 1st of all, sizes are not what you asked for, one of the shirts came without buttons and order its incomplete, 4 missing products. The day I got the order I sent them a email saying my order was incomplete. I got a popup saying they will respond in 1 day. Been a week now and still no response. IAnd I dont think they will ever. Clothes are really really bad quality, sizes are $#*! and they customer servise is miserable. They only want your money. TOTAL RIPOFF!
Dear Elena.
We would like to start off by telling you that we are so sorry about your problem.
We have clearly been remiss on our end and will endeavor to resolve it to your satisfaction.
We have send a good solution to ticket T15****8800.
Thanks for your time.
We look forward hearing from you.
Twinkledeals Customer Service
Purchased a hooded top. It is cheap and nasty, the cuffs don't match and the stitching is puckered. This company seem to use other companies photos so what you see isn't what you get. Very disappointed and will never use them again.
Dear Sara,
We would like to start off by telling you that we are so sorry about your problem.
We have clearly been remiss on our end and will endeavor to resolve it to your satisfaction.
We have send detailed information o email sy***ar@hotmail.co.uk.
Thanks for your time.
We look forward hearing from you.
Twinkledeals Customer Service
I've made an order on 4th of November, after 6 days I've got email that my order has been shipped out. They even send me photo of my package. Everything fast and nice in the beggining and now no response, no package, nothing. I've sent this stupid ticket -response in 24 hours. Yeah right! Passed almost 3 week and no answer. I dont know what happened with mi package. Know nothing. Lost money..
Dear Daria,
We would like to start off by telling you that we are so sorry about your problem.
We are as disappointed as you are.
We have send a good solution to ticket T151****2625.
Thanks for your attention.
We are waiting for your reply.
Twinkledeals Customer Service
No, 1 star is too much. Its a large and I wear a medium. Its little as hell. When I move I feel and hear stitches break. I paid for expedited shipping and it took a month to get here. I call to cancel or get a discount since I paid for it to come asap. NOTHING! They kept saying just wait its coming. Tracking didn't work because they created a label but never shipped it on time
Dear Kenyana,
We regret any inconvenience or frustration that your experience has caused you.
Usually there is always a way for us to resolve the issue to your satisfaction.
Can you kindly tell us your order number or ticket number so that we can solve your problem?
Thanks for your attention.
We are waiting for your reply
Twinkledeals Customer Service
I ordered from there and received part of my order. Still waiting on the rest to arrive. It's been over a month now. Submitted a ticket and no one has replied. That was 3 days ago. Total rip off. Don't order from twinkledeals!
Dear Demetrica,
We would like to start off by telling you that we are so sorry about your problem.
We are as disappointed as you are.
We have send detailed information to ticket T151***2621.
Thanks for your attention.
We are waiting for your reply.
Twinkledeals Customer Service
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Allison,
We would like to start off by telling you that we are so sorry about your problem.
We have clearly been remiss on our end and will endeavor to resolve it to your satisfaction.
We have send a good solution to allison.*****@gmail.com.
Thanks for your time.
We look forward hearing from you.
Twinkledeals Customer Service