TwinkleDealsReviews 942
TwinkleDeals Reviews Summary
TwinkleDeals has a rating of 2.3 stars from 942 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TwinkleDeals most frequently mention customer service, poor quality and tracking number. TwinkleDeals ranks 322nd among Fashion Jewelry sites.
I had not received the items that i had ordered. I was frustrated as the packet that contained the items were tampered. Sent them an email, and the kind representative gave me a refund!
Would consider shopping again.
STAY AWAY! The quality is not great but for the price... Problem is that if you want to return/exchange something you can't! There is no way to contact them that works! Email, live chat, etc. is all BS! They don't even have a phone number to contact a live person! Now I'm stuck with things I cannot use. This company should not be permitted to rip off people the way they do!
Bonjour, j'ai passé commande le 16 novembre et je n'ai toujours rien reçu. Impossible d'envoyer un mail au site, leur fiche de réclamation ne marchant JAMAIS! C'est honteux de se foutre de la gueule des gens et autant de manque de respect!
Dear Ludi,
We would like to start off by telling you that we are so sorry about your problem.
We have clearly been remiss on our end and will endeavor to resolve it to your satisfaction.
We have send the detailed information to email pu***@hotmail.fr.
Thanks for your time.
We look forward hearing from you.
Twinkledeals Customer Service
I've had a very difficult time trying to return several items. There is no number for Customer Service and all you receive when you open a help ticket is an email back with instructions that are not clear. The sizing is all over the place and not consistent. If I'm every able to get a refund, I WILL NOT be ordering from them again.
Dear April,
We're very sorry for your concerns and the issues you have raised.
Usually there is always a way for us to resolve the issue to your satisfaction.
We have send a good solution to email april****ton@aol.com.
We are waitng for your reply.
Thanks for your time.
Twinkledeals Customer Service
Don't use the site to order anything. If by any chance you rcv something from them, it will not be that what you hv seen on the screen on your computer.
Dear Hristo,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We regret any inconvenience or frustration that your experience has caused you.
We have sent an e-mail to you hristo****@gmail.com already, please check it and reply, hope we can solve this issue soon.
While the customer left a negative review, we are always happy to look closely at the feedback and implement improvements for the best customer experience possible.
We are committed to assisting every customer at any time.
Many thanks.
Twinkledeals Customer Service
Clothing is very cheaply made, not even sure it would be worth the little bit of money I did spend. I can't even wear the items I bought. The materials are very cheap and nothing fits properly. I imagined young children in a sweat shop in China making this stuff when I tried everything on
Dear Jennifer,
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
We apologize for your shopping experience which was clearly not up not up to your expectations.
We will work harder to minimize the possibility of a recurrence.
Please give us your order number and ticket number then we will offer you a satisfactory solution.
We are committed to assisting every customer at any time.
Many thanks.
Twinkledeals Customer Service
I ordered several things on TwinkleDeals. This one was just perfect. Even better than the picture. I payed with Mastercard and have no problem. The package came relatively fast. I am satisfied.
I ordered one ring to, that one was broken and twisted but I accepted that, it happens. So secure your product and everything will be alright:)
Order Number: T************** Order time: 11/09/2015 08:21:01 AM
Nastja
I receive my items a week ago, I am trying to send it back because material is crap, and every single item is completely different to the ones on the pictures. So obviously this is just spam. I would like to have a refund and I contacted the customer services but no-one is getting back to me.
Really disappointed. Just scam!
Ohh an I am still waiting for one item
Bad service
Bad delivery
Poor quality
Dear Natalia,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We regret any inconvenience or frustration that your experience has caused you.
We would be grateful if you could please continue your communication with us by telling us your order number and ticket number, so that we can work together to reach an acceptable solution.
We are committed to assisting every customer at any time.
Many thanks.
Twinkledeals Customer Service
Ordered in August and still waiting. I do believe i have been ripped off. I just get told to have patience. Not even a response to my paypal dispute... same company under many names... steer clear
Dear Jenny,
We are truly sorry for the problems with your order.We really want to make this right.
We have send a good solution to email tiger*****@gmail.com
Thanks for your attention.
Waiting for your reply.
Twinkledeals Customer Service
Received wrong items, didn't get informations about returning clothes, customer service just don't answer... I would never buy here again!
UPDATE: ordernumber - T**************
Dear Johanna,
We would like to start off by telling you that we are so sorry about your problem.
Order T1510171204247096 has been canceled.
Could you please tell us your right order number or ticket number so that we can deal with your problem?
Thanks for your time.
We look forward hearing from you.
Twinkledeals Customer Service
This is rubbish, jumpers not colour as described, made of awful material, very bad quality, AVOID. Half the order didnt arrive
Dear Sue,
We regret any inconvenience or frustration that your experience has caused you.
Usually there is always a way for us to resolve the issue to your satisfaction.
Can you kindly tell us your order number or ticket number so that we can solve your problem?
Thanks for your attention.
We are waiting for your reply
Twinkledeals Customer Service
I recently ordered 2 jumpers I received one which is nothing like the photo they put up it is shorte and the material is like an old dish rag. Don't bother with this site their clothes are
Dear Suzanne,
We would like to start off by telling you that we are so sorry about your problem.
Could you please tell us your right order number or ticket number so that we can deal with your problem?
Thanks for your time.
We look forward hearing from you.
Twinkledeals Customer Service
Ordered a jacket. What a load of rubbish. Got it out the bag it smells disgusting. Looks like cheap plastic jacket... only place it's fit for is the bin!
Dear Julie,
We regret any inconvenience or frustration that your experience has caused you.
Usually there is always a way for us to resolve the issue to your satisfaction.
Can you kindly tell us your order number or ticket number so that we can solve your problem?
Thanks for your attention.
We are waiting for your reply
Twinkledeals Customer Service
I am somehow amazed of how many bad reviews I've read about Twinkledeals.com. I must say that not all these reviews are true and I am sure of that! Because I am a real customer and a pleased one. I never had a reason to complain. And no, I am not one of them, writing to make their image better! I am just an honest person. I am sure that people who complain have their own fault for the problems. Either you don't pay attention to details like the information provided about the sizes and materials and also open your eyes when you look at photos! Also, just visit several product pages and look at the reviews. Many of them have photos from the people who bought. Would there be an army of fake customers posting photos on the website? Don't think so. As far as I know, Twinkledeals is a reliable online store, the best prices and some of the items have better quality for the price asked. So overall, if you pay attention to details you won't get disappointed!
I ordered 2 items from Twinkledeals. Both turned up fine however they both reek of mould/damp! Fills the room with the smell, is disgusting. Also the cardigan has several stains all over it. First time ive used your site and im shocked at the quality of the items. Also tried to submit a complaint via their website but that doesnt work, no number and the live chat option doesnt work either. Scam. Do not purchase anything from that site.
Dear John,
We would like to start off by telling you that we are so sorry about your problem.
Could you please tell us your right order number or ticket number so that we can deal with your problem?
Thanks for your time.
We look forward hearing from you.
Twinkledeals Customer Service
O. M; G what a load of rubbish I received in the post the cardigan was the wrong one I also ask for a size 14 and got a size 6 and also the wrong colour not evev the one I order plus I had to wait nearl 6 weeks for it I strongly suggest that this company should not be allow to trade on line or anyway else a disgrace of a company so to everyone out there do not buy from this company read the review first
Dear phylllis,
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
I have followed up your case and our team has solved it for you in the ticket.
Can you please send us your reply?
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Thank you very much for your understanding.
Best Regards
Twinkledeals Customer Service
I just received one of my 2 orders and I am highly disappointed. I ordered an XL and it doesn't even come close to fitting me. It is more like an extra small. I tried contacting them through customer support and it keeps telling me my email is not good. I just want to return my order and get my money back. I am going to assume my 2nd order that hasn't arrived will be just as bad. Will not be recommending or buying from again.
Dear Lisa,
Thank you for taking your time to write your review.
First, I want to offer my sincerest apologies to you for the issue.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Once again we apologize for any inconvenience we may have caused.
Thank you very much for your collaboration.
Best Regards
Twinkledeals Customer Service
I was very disappointed in the quality of the two items ordered, unfinished seams, threads hanging. Disappointed with the materials, one was quite hard and one was very thin, items not as shown in the pictures.
It took a long time for the items to be delivered with no return address or I would have returned them for a full refund.
Dear Margaret,
We would like to start off by telling you that we are so sorry about your problem.
We really want to work with you to make this right.
We have send a good solution to email kree***@ntlworld.com.
Thanks for your time.
We are waiting for your reply.
Twinkledeals Customer Service
I ordered a jacket never received, when I contacted their customer service they were adomemt it had been delivered--- it hadn't!
I also paid extra for insurance on delivery
I have tried to contact but have had no further response.
Dear Christina,
We would like to start off by telling you that we are so sorry about your problem.
We have clearly been remiss on our end and will endeavor to resolve it to your satisfaction.
We have send a good solution to email bailey******a@yahoo.co.uk.
Thanks for your time.We look forward hearing from you.
Twinkledeals Customer Service
Don't waste your money. I was missing half of my order which I am sure I will never see and the quality of what I did receive is horrible. Very disappointed.
UPDATE:
Customer service finally contacted me for my information then I never heard from them again. I have not received any missing items (I received 3 of 7).
I opened a dispute on PayPal and they ended up refunding me a fraction of what it should have been (about $23), but I took the refund and cut my losses. I still would not recommend ordering from this site.
Dear Kristin,
We would like to start off by telling you that we are so sorry about your problem.
Could you please tell us your order number or ticket number so that we can deal with your problem?
Thanks for your time.
We look forward hearing from you.
Twinkledeals Customer Service
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Dear Robin,
We would like to start off by telling you that we are so sorry about your problem.
We really want to work with you to make this right.
We have send a good solution to email robin*****@sbcglobal.net。
Thanks for your time.
We are waiting for your reply.
Twinkledeals Customer Service