TwinkleDealsReviews 942
TwinkleDeals Reviews Summary
TwinkleDeals has a rating of 2.3 stars from 942 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TwinkleDeals most frequently mention customer service, poor quality and tracking number. TwinkleDeals ranks 320th among Fashion Jewelry sites.
I have been shopping here for three times n only had a problem once. But they were very helpful so I was satisfield with it. Thank you to the customer service team. I will definately come back again
I ordered from this company - spent £50! Then read reviews and was very concerned! I ordered on 18/12 and when I returned home after Xmas away a parcel was in my porch - 28/12! The dresses I order are fine, fit and look good! I ordered Large and I am a size 10/12. The necklace I ordered is fab and the skirt fits well! I also ordered a coat and that I am surprised how lovely it is! Okay the quality is not Biden/joules/hush - etc but all decent items and considering I paid £50 for a coat, dress, necklace, skirt and a top - I am not complaining! Pretty chuffed actually!
I placed 2 orders-two days apart-December 1 and December 2. I have received one out of 4 items. They just shipped (so they say) the second order on 12/26 with both items (again-so they say) The other item from the first order has been in transit since December 7th. Can't get the tracking number to work. I will never order again from this company.
Only shipped part of the order. They promised a follow up shipment which never arrived. They refused to deal with the issue unless I dropped the PayPal case. They then didn't deliver. I escalated to PayPal and this company offered me a part refund of the total owed! They are now not cooperating with PayPal. Don't waste your money.
Dear Angela,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We regret any inconvenience or frustration that your experience has caused you.
We have sent an e-mail to you angelav*****@hotmail.com already, please check it and reply, hope we can solve this issue soon.
While the customer left a negative review, we are always happy to look closely at the feedback and implement improvements for the best customer experience possible.
We are committed to assisting every customer at any time.
Many thanks.
Twinkledeals Customer Service
Absolute cowboys! Lovely photos of items, amazing prices, once ordered two month delivery time, clothes look only slightly like photo and of ridiculously poor quality shipped from China! No returns unless clothes falling apart! BEWARE!
Update on this, twinkle deals have been in contact offering 50USD compensation, no need to return goods, I spent 85.15USD in total with this company.
Dear Rach,
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
We apologize for your shopping experience which was clearly not up not up to your expectations.
We will work harder to minimize the possibility of a recurrence.
Please give us your order number and ticket number then we will offer you a satisfactory solution.
We are committed to assisting every customer at any time.
Many thanks.
Twinkledeals Customer Service
Lately, I've ordered several times form the Twinkledeals site. For now I got one of my orders and I'm very pleased with the items. Just take care and order one bigger size than your usual, since these are small sizes.
Ordered 6 items totals, Three different orders. 3 items were delivered. One was not the item I ordered, and I was told I can return it for a credit but I had to pay for shipping both ways. Which is wrong, because I did not get the item I ordered. Another item I was told was shipped and to check my post office and mailing address. I told them that I did, and just got the same automated response. Another item I am still waiting on, will see if I get it. This company is so inconsistent. Beware from ordering from them. I am very frustrated!
Dear Laura,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We regret any inconvenience or frustration that your experience has caused you.
We have sent an e-mail to you laa******@gmail.com already, please check it and reply, hope we can solve this issue soon.
While the customer left a negative review, we are always happy to look closely at the feedback and implement improvements for the best customer experience possible.
We are committed to assisting every customer at any time.
Many thanks.
Twinkledeals Customer Service
Bought a dress and some tops from here. Service was brilliant. Delivery faster than anticipated and clothes were good value for money.
As stated, we have had a long conversation with the 'customer support' about the Twinkledeals clothes because as stated in the title, I have took the pics of the products with the measurement and explained e. G that th hat which I ordered, has the wrong color ( they delivered brown one though I ordered the black), I ordered also the men's jacket & women's t shrt and the measurements are totally wrong based on the web size's and the women's blouse is totally wrong fabric based on the web site's description!
I have now asked about one week the delivery address but they aren't responding - this is the last respond which I received on 17/12/2015:
Dear Teija,
Thank you for your additional notes.
We are willing to help you the best we can.
If you keep items, we will refund 20USD on your wallet as a compensation.
If you want to return, please note that you need to pay the return shipping cost, once we get your package, we will refund the full product value for you.
May I know your decision?
Thank you very much for your cooperation.
Best Regards
Afra
Twinkledeals Customer Service
http://www.twinkledeals.com/
And now I want to totally deliver these products, I just cannot accept this kind of clothes at all, so I truly want that Twinkleldeals responds to my questions asap, thanks
Dear Teija,
Thank you for your important feedback and for letting us about your experience with us.
Let me start by apologizing personally for your experience.We really want to work with you to make this right.
We have sent an e-mail to you teija.m.******@gmail.com already, please check it and reply, hope we can solve this issue soon.
Thank you again for bringing these matters to our attention.
We value your patronage and wish to continue serving you in the best way possible.
Twinkledeals Customer Service
Ordered a sweater in Nov. One month later they claim shipped, I never received the package, I emailed they asked that i wait 7-10 days more while they checked. Then when I emailed again they said check with neighbors, postmaster and yard,, I said NO PKG they said again wait 7-10 while they check with shipper, I waited and emailed them again, This time I asked for a refund,, They out and out said no refunds, they show they sent the package so basically tough $#*!! DO NOT ORDER FROM THESE SCAMMERS!
Dear Donna,
We want to extend our sincere apologies for the problems you have experienced.
Usually there is always a way for us to resolve the issue to your satisfaction.
We have send detailed information to email donna.*******@gmail.com.
Thanks for your attention.
We are waiting for your reply.
Twinkledeals Customer Service
I ordered a top on here for my dad for Xmas a month ago and still waiting for it definitely not ordering off here again and will also make sure people no what a robbing site this is.
Dear Kristy,
We regret any inconvenience or frustration that your experience has caused you.
We are NOT a con. We really do not need to risk our reputation over a single order.
Usually there is always a way for us to resolve the issue to your satisfaction.
We have sent an e-mail to you louise-l*****@hotmail.co.uk, please check it and reply, hope we can solve this issue soon.
Thanks for your attention.
We are waiting for your reply
Twinkledeals Customer Service
Dont purchase here. The clothes are not quality and look nothing like the pictures. It takes forever to receive your order. You cant call Customer Service. They only talk to you via email. To top it all off they dont have a refund policy, so I basically threw my money away because their is no way Ill ever wear the crap quality clothing I received.
Dear Nikhol,
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
We apologize for your shopping experience which was clearly not up not up to your expectations.
We will work harder to minimize the possibility of a recurrence.
Please give us your order number and ticket number then we will offer you a satisfactory solution.
We are committed to assisting every customer at any time.
Many thanks.
Twinkledeals Customer Service
Ordere from here one month ago kept asking how long for delivery they replied would be soon then all of a sudden no you cnt have it! I was forced to order something i didnt want as they woulnt refund my money! I have had an email to. Say its on its way but lets wait and see!
Dear Amy,
We would like to start off by telling you that we are so sorry about your problem.
Could you please tell us your order number or ticket number so that we can deal with your problem?
Thanks for your time.
We look forward hearing from you.
Twinkledeals Customer Service
I have bought from this site twice now, and paid for express shipment. No matter what your order well not come in with in the deliever days that you pay for! It is always over 10 business days. I well never buy from this site again. And the measurement are on the site are never right.
Dear Bernadette,
We would like to start off by telling you that we are so sorry about your problem. We are as disappointed as you are.
We have send the information to email bernadette*******@gmail.com.
Thanks for your attention.
We are waiting for your reply.
Twinkledeals Customer Service
Terrible website. Don't throw your money away. I order my package Dec 2. Got an email Dec 11 stating my package was shipped out. They had no problem taking my money from my account right away but 20 days later I still have no package. Disguised. I will never order again. Money wasted.
Dear Lakesha,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We regret any inconvenience or frustration that your experience has caused you.
We have sent an e-mail to you lakesha.****@yahoo.com already, please check it and reply, hope we can solve this issue soon.
While the customer left a negative review, we are always happy to look closely at the feedback and implement improvements for the best customer experience possible.
We are committed to assisting every customer at any time.
Many thanks.
Twinkledeals Customer Service
I ordered my stuff a month and a half ago and still haven't received them both. I have 1 of them but still waiting on the other one. Fabric wasn't to bad on the item i did get. I will never order from here again it's a joke. I have a feeling I won't ever get my other item and probably won't get a refund based on the other comments about this site.
Dear Jen,
We wish to start off by telling you that we are extremely sorry about the situation.
We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
We are sorry that the item of your order is out of stock.We apologize for any inconvenience.
We have sent an e-mail to you jen.c*****@live.ca already, please check it and reply, hope we
Can solve this issue soon.
We cannot apologize enough for any inconveniences this may have caused youor any of our customers.
We will be in touch to personally apologize and offer special consideration for what was clearly an unacceptable level of service.
We can and will do better in the future.
Twinkledeals Customer Service
I honestly don't understand waht people are saying. Theyve contacted me everyday about my order and they have sent me my items thats werent backstocked and I got them in like 4 days. Whenever I had a question I had gotten an email response in one day max. All the jewelry I have gotten was nice no problems loved everything! :) especially for the price!
Totally in love with this site. Cheap good clothes and accessories what can be wrong. Even free worldwide delivery. LOVE IT
After posting negative feedback had a response from twinkle deals they said that they had sent an email and please could I reply have a guess NO email do not buy from this site should be shut down
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sherri,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We regret any inconvenience or frustration that your experience has caused you.
We have sent an e-mail to you lmag****@yahoo.com already, please check it and reply, hope we can solve this issue soon.
While the customer left a negative review, we are always happy to look closely at the feedback and implement improvements for the best customer experience possible.
We are committed to assisting every customer at any time.
Many thanks.
Twinkledeals Customer Service