TwinkleDeals has a rating of 2.3 stars from 942 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TwinkleDeals most frequently mention customer service, poor quality and tracking number. TwinkleDeals ranks 320th among Fashion Jewelry sites.
The problem has now been resolved completely!
I am happy to say that customer service has been very helpful and a refund has been received!
This tank top (po# T**************) was received very quickly. The color and product was exactly as was described in the item description. The quality is very high. Material is very pleasant. The size is as per information and suite for me.
Many thanks for the excellent service and hope to continue to buy from this site in future.
Best regards,
Keren
I work so hard for my own money and am a poor college student and I just ordered from this website without looking at the reviews first! I feel like an idiot! I feel like im never going to get my items and I picked up a shift this Saturday just to afford them :( really sucks. I hope I get my stuffffff
- Items took about 2/3 months to get here
- missing 3 swimsuits! The only reason I brought from them
- The other three items were of such poor quality there's no point in even wearing them. One started to break down on the stitching as I tried it on - nothing like photos on the site
- I complain & ask for refund of missing items - they won't abs send them out, 2 months later, still nothing, no refund either - if I could say anything, if say they are a scam company, just don't do it to yourself
Dear Lou,
Thank you for take your time to write this review.
We very much regret issue and are fully committed to resolving it to your satisfaction.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply.
Could you please answer us?
Looking forward to hearing from you.
Best Regards
Twinkledeals Customer Service
I have been ripped off. I have brought from twinkle befor and thought i would buy again except this time I NEVER received the item.
I have emailed them and no reply.
So mad! NEVER AGAIN will I buy from these people.
Dear Lily,
Thank you for your recent comment.
We feel sorry for this issue and are more than willing to hep you.
Please provide us your order number or contact us at https://support.twinkledeals.com/ticket/ticket/index
We looking forward to hearing from you.
Thanks.
Twinkledeals Customer Service
Avoid this site. My wife ordered products on February 13th and the order is still "processing". Read the reviews and you will see similar responses.
Dear Patrick,
Thank you for take your time to write this review.
We feel sorry for the issue that you had raised.
Your parcel had been delayed and we had contacted you for the detail information.
Please work with us at your support ticket.
Thanks for your attention.
Best Regards
Twinkledeals Customer Service
I find it appalling that we can sell such items. All items are good to put in the trash. Nothing to do with the Wonderful products offered on the site. Oversized clothes, badly cut, witch feel very bad. Tissues of very poor quality. I do not recommend this site, it is the scam.
Dear Marincaser,
Thank you so much for your important feedback.
We are always very grateful to hear from our customers.
We have sent an e-mail to you about this issue and figured out solution at the same time.
Please noted that we are committed to assisting every customer at any time.
Many thanks.
Twinkledeals Customer Service
I've got some nice stuff from them. I've only ever ordered jewelry and scarves, and these were in good condition. It's not the greatest quality product in the world, but it's nice if you don't want to spend a ton.
Cheap, good quality and fast!
This site allowed me to renew my wardrobe with modern, stylish and beautiful clothes for very good prizes!
I ordered a Knitted Lapel Peacot on January the 11th (T**************). The parcels was sent on time, and arrived on time and they fulfilled my expectations!
This site has been good to me so far. I have bought 8 clothes here and they all got flattering comments from random people every time I wore them.
The sizes were good, quality is alright and the shipping was decent.
I'm looking forward to buying more things from this site.
I heart Twinkledeals so much. They have the coolest stuff. Everyone on campus is constantly asking where I get my unique style. I love to trendset and Twinkledeals is my bomb-diggitiest asset. I can't get enough, can't get enough. Twinkle - homies! Y'all da beez neeez baby!
I placed an order. Got billed through Paypal. Twinkledeals was paid, but now I am being told that it would be 7 to 15 BUSINESS days. It had been and it supposedly ade it to a sorting facility in Miami, but now in order to track a package, I have to go to this website I was informed that my delivery can be tracked through www.xfl-express.com which contains MALWARE, so I cannot track my late package. Also was told it might be ANOTHER 15 to 25 business days. That was not part of my purchase agreement! Plus some of the items I ordered was said to be on back order, but I have already paid for those items. I am disgusted with this scam site! I am trying to get my money back through paypal and I am warning everyone to never order from twinkledeals. I would rather pay a little more and know where it is coming from in the United States
I ordered a swimsuit on January 23rd. It stated 10-25 business days for shipping, so I put it out of my mind, knowing it would be a nice surprise when I came, not expecting to get it soon. It is now 46 days after when I finally gave up and contacted the site about the missing order. They did contact me back, but just said "sorry, the item is no longer in production". I have received a refund because I paid through PayPal, but they would have never said a word, had I not complained. It seems this business posts a ton of stolen popular pictures of items that they don't stock, and then decides which items they want to make (in cheaper materials and cheaper production costs than the high quality items pictured). All the while, keeping people's money and hoping they don't ask about their missing orders. Absolutely disgraceful way to run a business.TT**************
Dear Mckenzie,
Thank you your valuable feedback.
We apologize for the issue that you had described.
We had noticed that your order number is not complete, would you mind to check at your account and provide us the correct one?
Looking forward to hearing from you.
Thank you very much for your support.
Best Regards
Twinkledeals Customer Service
I think that in the end of the day the price is proportional to the quality of the items. What I don't like about this websites is that they do not show a notification when an item is not currently available for various reasons. For this reason, it happened to me to submit an order and then discover that something was out of sale or in waiting for restock. Otherwise, I think the service is good, my requests have always been managed quickly and with success.
Ordered 2 swimsuits about a month ago, and we have not received either of them! After reading several reviews this seems to be the norm! I will be turning this company into the Better Business Bureau! I can't believe they continue to stay in business with all the horrible reviews!
Dear Teresa,
We would like to start off by telling you that we are so sorry about your experience.
Please noted that we are more than willing to help you.
We have contacted you for the parcel situation, it is on the way for delivery, please work with us if you have any further concern.
Thank you very much for your cooperation.
Best Regards
Twinkledeals Customer Service
Ordered from this company in January... never received (now March) and when I asked for my money back, they gave me less than half back. Wish I would have read the reviews prior to ordering from this company. Don't understand how they can get away with only giving you less than half of what you paid when THEY never shipped! DO NOT ORDER FROM THIS COMPANY! Then they promised full refund after this review and once again... never received!
Dear Traci,
Thank you for sharing you shopping experience with us.
This issue had been reviewed by us and we had contacted you for the best solution.
Please check at your support ticket and reply us.
We look forward hearing from you.
Thank you.
Twinkledeals Customer Service
I ordered two weeks ago and paid for the standard shipping fee. When i emailed them asking about my order, they said one of the items i purchased is out of stock and that they would mail me my items on march 20th. They said i had two choices, 1. Wait till march 20th. 2. exchange my item to something else. How could they not telling me that my item was out right after i purchased it and saved me from the wait. If i didn't email them, i would never have known! What a ridiculous service.
Dear Kathy,
Thank you for your valuable feedback, we feel sorry for the issue that had caused.
We had checked this issue and contacted you for the best solution.
Please keep communication with us if you have any further concern.
Best Regards
Twinkledeals Customer Service
After all this time I'm still waiting for my items or refund.
They promise me a refund on the 9th of March and guess what? That's right, still waiting for it.
They delivered 1 out of 3 items that I ordered, so it's now 2 months of waiting since I made my order.
Please stay away from this site, don't even click on it because you'll be mugged by them.
Dear Sara,
Thank you for sharing your shopping experience with us.
The refund had bee arranged to you credit card and if there is any further concern, please keep communication at your support ticket.
Thank you very much for your support.
Best Regards
Twinkledeals Customer Service
I ordered a coverup yesterday and recieved a n email today stating my order is pending due to not recieving payment. Yet my bank account was already showing how transaction went through. Site didnt even recognize my order number either. OMG! This is frustrating especially after reading all these reviews. Order# **************
Dear Helly,
Thank you for your recent review.
We apologize for the issue that you had mentioned.
Please rest assured that we customer will get an order number when placed the order there.
And we had contacted you about the details, please work with us for the best solution.
Best Regards
Twinkledeals Customer Service
This site doesn't state it's from China. I will never intentionally purchase items from China companies due to poor quality and sizing. But when it's not shown to be from China, how can consumers protect ourselves? They will only give me 20% of price and I spent 100% on crap.
Dear r s,
Thank you for your recent review.
We apologize for any inconvenience that have caused.
Your case had been reviewed and we had contacted you for the best solution, would you mind to reply us at your support ticket?
Looking forward to hearing from you.
Best Regards
Twinkledeals Customer Service
Answer: Do not buy anything from this "company." The items that arrive are no better than rags. When I wanted to return then they made it extremely difficult, wanting pictures of the items along with original packaging and tags. I did this and waited, and waited and finally after getting the attention of someone they made the same request of me again. They also gave me a website address, not an email address, to communicate, which is obviously stupid. PayPal would not resolve the case so i had to go to American Express to get my money back. Had I not done that they would have my money and they're horrible clothing as well. Once again, never buy anything from this "company." Trust the reviews you are reading.
Answer: Dear Natalie, Thank you for your recent question. Please rest assured that it is safe to purchase on Twinkledeals.com. We have the policy for customer if there is any issue happen. If you have any concern, please contact us at https://support.twinkledeals.com/ticket/ticket/index. We will reply you in 24 hours. Thank you very much for your support and understanding. Best Regards Twinkledeals Customer Service
Answer: Don't waste your money
Answer: They are total scammers do not order from them there clothes are total crap! You will be very disappointed if you do, I was... all there pictures are stolen and are not the clothes they send out... read on and you will find out... but don't wast your money like we did...
Answer: It's ridiculous with them. I received a defective item. I had emailed them stating the item was defective, and I'd like a return and for them to send me a return label because it wasn't my fault the item I received was defective. They wrote back to me saying that I have to pay for the shipping back to China myself. I demanded that they pay of my shipping back and wanted a full refund because it wasn't my fault for receiving a defective item. It was their fault with quality control. We went back and forth. I will not shy from reporting them to the international consumer protection agency. And with regards to the item not received, I had the same situation. I demanded a full refund. They asked if I wanted to buy something else. I declared that I didn't want to do business with a company that took my money and didn't even let me know that the item I paid for I didn't even receive. If I never said anything, they would have just taken my money and ran with it. In the future, just refrain from doing business with this horrible company.
Answer: It is a big scam don't buy from them!
Answer: The products will be coming from China. They will be extremely low quality, they will not fit properly, and it will take you weeks and weeks to get the garbage. Please learn from my mistake and do NOT order from them
Answer: Log into your account and submit a ticket inquiry on your order. I had to do that also when my order was showing invalid tracking. They replied within 24 hrs. I had expedited delivery and it took about 3 weeks to get my order.
Answer: I've tried numerous times to get in touch with someone haven't been able too. The items l ordered took anything from two weeks to five weeks to arrive. Good luck hope you get them in time.
Answer: Dear Kay, Thank you for your feedback. All of our items can be shipped using varying shipping methods. The method of shipping can be chosen by the client during the check out process. Different shipping methods offer different shipping times and we ask that customers select a shipping method that suits them. For more details on shipping methods, please click here: http://www.twinkledeals.com/shipping-handling. Could you please tell us your order number and ticket number? Once we received the information, we will check this issue and resolve it to your satisfaction. Thank you for your patience. Twinkledeals Team
Dear Natalie,
Thank you for your recent comment.
We will work harder to minimize the possibility of a recurrence.
Could you please give us your order number and ticket number? We will check this issue for you.
Many thanks.
Twinkledeals Customer Service