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TwinkleDealsReviews 942

2.3
twinkledeals.com

TwinkleDeals Reviews Summary

TwinkleDeals has a rating of 2.3 stars from 942 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TwinkleDeals most frequently mention customer service, poor quality and tracking number. TwinkleDeals ranks 320th among Fashion Jewelry sites.

service
126
value
118
shipping
128
returns
59
quality
117
Guam
1 review
1 helpful vote
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Very much satisfied with TwinkleDeals!
September 27, 2016

I have ordered numerous times from TwinkleDeals: for myself, my daughter, my mother and even for my aunt. I was satisfied with all my orders. Transactions all went smoothly and shipping speed was very reasonable as well. The quality of the products (dresses and swim suits) were much better than I expected. Their website is very user-friendly & the size chart was very convenient and accurate! I would highly recommend this site to friends and family!

Date of experience: September 26, 2016
North Carolina
1 review
6 helpful votes
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I am a new customer with only a couple of purchases so far but the service has been great. Customer service quickly assisted with a question I had and resolved any concerns I had about sizing. The product's are great as well. One item was purchased for a special event coming up and it met my expectations. And as anyone can see the prices are remarkable. I would recommend twinkledeals.

Date of experience: September 23, 2016
California
2 reviews
9 helpful votes
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Received mermaid blankets for my granddaughters and beyond happy! So soft and got them in less than 2 weeks! Waiting for my grandsons shark blanket which was ordered at same time. Soooo happy with the product. Exactly as shown and so soft. Very happy

Date of experience: September 22, 2016
Italy
1 review
3 helpful votes
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You pay what you receive
September 21, 2016

I bought two watches and a bag. I received them in a reasonable time, I found them reaaaally cheap and I was surprise that they really match my expectations in matter of quality. I wil buy more

Date of experience: September 21, 2016
New Mexico
1 review
12 helpful votes
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All items ordered were too small even though I ordered size up. Incorrect spelling (screen print) along with poor grammar. Embarrassing. I wouldn't be caught dead wearing. Website shows much better quality than what you receive. In addition, I've been trying to communicate with company via their "customer service" where you are required to fill out a ticket. Unfortunately, once you complete the form, it won't allow you to submit. Tried multiple times and unable to do it. There is no other way to contact them. Stay away!

Date of experience: September 19, 2016
Sandy Z. — TwinkleDeals Rep
over a year old

Dear Olivia,
Thank you for providing us information about your situation.
First, I want to start to say sorry for this issue.
We have stated the measurement chart online on each item's page, you need to check it before you place the order.
Please confirm if the information is correct when you submitted the ticket to us.
We have got in touch with you for the details, please check at your support ticket and reply to us.
Thank you for your cooperation.
Best Regards
Twinkledeals Customer Service

Uruguay
1 review
3 helpful votes
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Very satisfied
September 20, 2016

My order T************** on 05/15/2016 was delivered in 2 weeks. The quallity were just as in the pics on the website. They have very cheap prices, and also a very good customer service

Date of experience: September 19, 2016
Jamaica
1 review
0 helpful votes
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Satisfied twinkle deals customer
September 17, 2016

I am very pleased with my experience
The customer service exceptional
I agree that some products the standard may be lower than anticipated but that accounts for a small percentage of the goods... for me one handbag. But they did everything possible to compensate
The fashion jewelry was awesome loved it

Date of experience: September 17, 2016
California
1 review
6 helpful votes
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I ordered 2 items on Aug 20th and waited several weeks for an email letting me know that my order has been shipped. On Aug 28th, I submitted a ticket to customer service asking for the processing status of my order. They replied very quickly, letting me know that one item had been backordered. But when I was ordering the items, none of the descriptions had said that they were on backorder and I had never received an email or notification letting me know they were backordered.
On Sept 1st, I got an email saying that my order had been shipped. Fast forward to today, Sept 13th, I still have not gotten my order. I even paid for priority direct mail, which means I should've gotten it 7-10 days after it shipped out. I just submitted another ticket asking for a full refund because I'm kind of tired of waiting...

I was a little iffy about this website, but some comments on this site made me want to give twinkledeals the benefit of the doubt. They definitely proved that I have terrible judgment.

On the bright side, the one star I gave this site goes to the fast customer service reply.

Edit: i just received a reply from their customer service (and this is about 4 hours after i submitted a ticket) and all they gave me tracking information. I checked the tracking, and the last update was from 9/10 when it departed San Francisco, CA. I live in L. A. They also said that "there are some external factors which may cause some delay on the delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, weather, customs clearance," which honestly could be said for any website that sells products. NOT A GOOD EXCUSE... I'd say there's a chance you won't have problems, as there are reviewers who didn't, but there's also a chance you will. And if you have bad luck like me, they'll make you wait more than a month and not answer your question about whether or not a refund is possible.

TwinkleDeals attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 13, 2016
Sandy Z. — TwinkleDeals Rep
over a year old

Dear Rebecca,
Thank you for providing us information about your situation.
We're sorry for the issue that you have raised.
Please noted that the dispatch time is different from the shipping time.
For more about the dispatch time, please refer to the dispatch time which is on the item's page.
Can you provide us your order number? We will check the details and figure out solution for you.
We look forward to hearing from you.
Best Regards
Twinkledeals Customer Service

Brazil
1 review
9 helpful votes
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NEVER BUY AT TWINKLEDEALS
September 13, 2016

Don´t buy at Twinkledeals! I ordered a few clothes and they were nothing like in the pictures, they are poorly executed, terrible cut, terrible finishings... I just wasted my money and in the end could not even wear them because they were so bad... One of the pieces (I bought 3) was a top that looked really cute in the picture and when it arrived it was a piece of fabric badly sewn with no finishings and very small, like doll-size... I ended up giving it to a child... unbelievable... what a total waste of money! NEVER BUY IT

Date of experience: September 13, 2016
Sandy Z. — TwinkleDeals Rep
over a year old

Dear CARLA,
We're extremely grateful for your constructive feedback.
I want to start by apologizing for the item didn't meet your expectation.
We have contacted you about this issue, please check your support ticket and work with us for solution.
Please rest assured that we will improve for better with customer's help.
Thank you very much for your support.
Best Regards
Twinkledeals Customer Service

GB
2 reviews
10 helpful votes
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Wig rip off
September 12, 2016

I ordered this wig from Twinkledeals and it is nothing like what I ordered. Twinkledeals ripped me off. I don't trust them anymore and neither should you. The wig that turned up is black and curly and different totally from what I ordered. Do Not do business with these people. They rip you off. Joyce Ince. *******@aol.com

Date of experience: September 12, 2016
Sandy Z. — TwinkleDeals Rep
over a year old

Dear Joyce,
Thank you so much for your important feedback.
We feel sorry that the item didn't meet your expectation.
This issue has been reviewed by us, and we have figured out solution to you, please check at your support ticket.
Thank you very much for your cooperation.
Best Regards
Twinkledeals Customer Service

BA
1 review
1 helpful vote
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Ultimate place for shopping
September 10, 2016

I would recommend TwinkleDeals as an ultimate place for shopping.
Besides a hundreds of products on discount at a very cheap prices, there's also a very good and helpful customer service that responds in no time.
I really like the Flat rate shipping option that ships in most countries in very reasonable time. I received my orders in less than 2 weeks without any difficulties at Flat rate shipping.
It has a secure pay options and I never had any problems with payments over PayPal.
Also, product's size charts are very detailed and exact.
I am very satisfied and would continue shopping at TwinkleDeals.

Date of experience: September 10, 2016
North Carolina
1 review
1 helpful vote
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Very satisfied with this site
September 10, 2016

I have ordered multiple times from this website, and every time I have been happy with my experience. They have good customer service, as well as good pricing and products. I recommend TwinkleDeals to other people because I enjoy this site so much.

Date of experience: September 9, 2016
France
1 review
1 helpful vote
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Great product, delivered on time
September 9, 2016

My order TT************** placed on the 24th of july for a mermaid blanket and 2 pillows was delivered very quickly (during the first 2 weeks of august).
The articles were just as described on the website and I love them.
I actually just ordered another mermaid blanket as a present for one of my daughter's friends!

Date of experience: September 9, 2016
New Zealand
1 review
0 helpful votes
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So pleased!
September 8, 2016

My experience with this site has been very good. I was very pleased with the quality of my purchase and felt that the price of the product vs. the quality was very equal. My items were true to size and I can't wait to order from them again. (=

Date of experience: September 8, 2016
Florida
1 review
1 helpful vote
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Nice Stuff
September 8, 2016

I have made 3 purchases from TwinkleDeals - from 3 different categories. (Clothing, Blankets and Wall Decor) and all have been satisfactory. I will be purchasing from them again. A side note - I thought the shipping would have taken longer, but was pleasantly surprised at the turnaround time.

Date of experience: September 8, 2016
GB
1 review
3 helpful votes
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Refund problems
September 10, 2016

I am trying to arrange a return of 2 items I bought as the sizing provided is way off the mark. I have requested, as instructed a RMA from the support team via email but no one is responding. Does anyone know the address to send returns or indeed a contact phone number I can call... many thanks... Kevin

Date of experience: September 7, 2016
Florida
1 review
0 helpful votes
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Twinkle Deals is the place
September 5, 2016

With all these different clothes website, I have done my research on all the different site and Twinkle Deals is my choice. They have a great variety of beautiful and trendy clothes to chooses from, with the best part being the great prices and free shipping. For the free shipping it takes about a week or two to arrive you can opt to pay for shipping and receive your clothing sooner, but I am fine with waiting. Customer service is there to always help you through the website messages and they message you back very quick to resolve any issues. I don't have any problems having clothes fit me, I am 5'2 and 110 lbs so I actually have problems finding clothes to fit me but not on twinkle deals. They keep a size chart in measurements which is better for me because all sizes are different and this gives me a more accurate ideal of what I am getting. Half my clothes is my closet is filled with twinkle deals outfits. The clothes is good quality and I am very happy with my finds at Twinkle Deals

Date of experience: September 5, 2016
Morocco
1 review
1 helpful vote
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TwinkleDeals experience
September 4, 2016

Great! Products are very well defined and are exactly what I have expected. I have never experienced excellent and efficient customer service, ever! I am an avid customer of another worldwide online shopping until I have found Twinkledeals. I am excited to see their new arrivals everyday! Highly recommended!

Date of experience: September 4, 2016
Nigeria
1 review
1 helpful vote
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Satisfactory and awesome
September 4, 2016

The item was exactly as described in the pictures, delivery was faster than expected too. All In all it was an awesome experience

Date of experience: September 4, 2016
Singapore
2 reviews
3 helpful votes
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Great experience
September 4, 2016

Date: 4 Sept 2016
Email Add: *******@gmail.com
Nickname: Shermaine

Purchase throughout was very pleasant with prompt reply and great service!
Product received was also of good quality and true to pictures!
Have already made more purchases with twinkledeals!
Good job!

Date of experience: September 4, 2016

From the business

Shop from a large selection of womens & mens fashion clothes, swimwear, shoes, jewelry, accessories at best discount prices with free shipping on Twinkledeals.com.


twinkledeals.com
Shenzhen, GuangDong, China