TwinkleDealsReviews 942
TwinkleDeals Reviews Summary
TwinkleDeals has a rating of 2.3 stars from 942 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TwinkleDeals most frequently mention customer service, poor quality and tracking number. TwinkleDeals ranks 322nd among Fashion Jewelry sites.
It's an amazing site where u get new design clothings at a very good price. To note that the customer care service too is very good, I once had an issue with size of my order and the necesarry was done rapidly and efficiently. Personally am very satisfy with the service and recomend highly this site for purchase
After going back and forth about 5 times, sending a screen shot of the bank transaction, my name and finally my email address, they have said they can't find my order. Ok but what happens to my money they took for the item I thought I bought? Haven't heard a word about that. So guess I'm out of $25.00.
Express service took 3 1/2 weeks, 2 XL wouldn't fit, conversion chart is a bunch of crap. I am a large but, i thought it might run small... really! Then they want you to pay for return postage to CHINA! WTF! NEVER, EVER, EVER, EVER, EVER, AGAIN!
Dear Randall,
We are sorry to hear that you have size issue with your order.
We have stated the measurement size at each page of product description. Customer could check the details before order.
We have contacted you in your account. Please login and reply to us there.
Many thanks,
Twinkledeals Team
I ordered Two items on December 5th 2016. One item was Christmas themed for a couple parties. The other item for my daughter's present. I paid expedited shipping to receive items in less than week. I did not receive either items close to Dec 25th. I requested twice to have shipping refunded and they finally did. I still did not receive daughters gift until dec 30th. I then recieced the Christmas themed outfit on Jan 4th. I asked for a refund on Christmas outfit and they did not. I cannot wear item for 11 months and they refuse to compensate me for false advertising regarding shipping and my stress for worrying about items. This company should be avoided for any future orders.
Dear Sharise,
We regret that you are having issues with the size of our items.
The shipping time could be influenced by weather and custom inspection.
Before purchasing our products we ask that all customers refer to our sizing charts located underneath the product description on every item page. We encourage customers to choose the correct size using this chart along with their exact measurements.
We have sent you a ticket regarding your issue via our Support Center. Please login and kindly reply to us there.
We look forward to hearing from you,
Twinkledeals Team
I ordered the mermaid tail on 11/24 and received an email that it's been shipped out on 11/25. Based on the tracking in China, it was sent to US customs on 12/6. Today is 1/4/17, I still haven't seen anything. The customer service told me to wait until 1/26 before they would do anything to resolve the issue. The mermaid tail was meant to be a Christmas present for my daughter. I could only show her the receipt on the day of Christmas. Very disappointing. After reading through numerous bad reviews, I really doubt if I would ever receive the package or if I would ever get a refund if the package never arrives. I never knew this company before. The reason that I placed an order is because they advertised on FB and the mermaid tail seems to be a good present for a girl. FB should really watch what merchant they allow to advertise on their site.
After I posted my poor review, Twinkledeals contacted me and offered me a full refund of my order. They told me that if I do receive the mermaid tail, I could keep it as a gift and don't need to return it. As of today (1/8), I still haven't received the mermaid tail. I'm, however, changing my rating of them. I don't really want free gift under such circumstance because it would've been better if I had received the product. Yet, their willingness to make a speedy refund is better than none.
Dear Te-Chen,
Thank you for taking the time to write your review.
For the shipping option that you have chosen, unfortunately there is no international tracking number available.
This delivery service usually takes between 7-25 business days. We kindly ask that you wait a little longer to receive your order.
If you believe that your order should have already arrived, please first check that it is not being held at your local post office.
After this, please contact us via our Support Center and we will see what can be done to assist you.
Many thanks,
Twinkledeals Team
Cant find any info to contact also cant login to website stiil havent recieved item. All i would like to know is when to expect item that i purchased. Not pleased with not being able to contact anyone at all.
Dear Adam,
We at Twinkledeals can be contacted 24/7 via our Support Center. If we cannot answer you immediately, we will always reply to your message within 24 hours.
We have shipped your order out on December 24th, 2016.
Please check your support ticket, we have get in touch with you and offered you the parcel information.
Many thanks,
Twinkledeals Team
OMG! Save your money! I ordered 2XL sweaters and when i finally received them a month later (i asked for 5 day delivery), they were made for a young boy with a short torso. Jeans looked nothing like what was advertised! Poor quality! Customer service sucks. You can't speak to a live person and it takes them a day or more to reply. Quality sucks too. It's not cotton, more like polyester. I'm so disgusted!
Dear Brian,
We are sorry that we could not meet your expectations.
We do provide very accurate product descriptions on all of our product pages.
We have reviewed your complaint and sent you a solution via our Support Center. Please reply to us there.
Many thanks,
Twinkledeals Team
I spent over $250 with them and order six items on December 9,2016. Four arrived on time and without issue and the products was just as promised. Two items arrived December 30,2016 after the holiday and all six items were gifts. When I attempted to return the items for a $50 refund. I was told to keep the items and they would give me a 10% discount on my next order. Buyer beware
Dear Holly,
We apologize for the issues you have encountered with your order.
We will always offer our customers returns, refunds and exchanges in line with our policies.
Please click here for more details: http://www.twinkledeals.com/warranty-and-return.
http://www.twinkledeals.com/terms-and-conditions
We have contacted you about your issue via our Support Center. Please login to your account and reply to us.
We look forward to hearing from you soon,
Twinkledeals Team
I was very disappointed with this company. I ordered early in December. They promised delivery in 5-7 days but two weeks later I had received nothing and no certainty that my parcel would come before Christmas. I found it difficult to communicate with them. I did not receive a confirmation e-mail and when I contacted them several days later, they had not yet processed my order. Processing took a very long time. It was difficult to communicate with them. Their answers seemed to be standardized and did not give me the information i was looking for. When I cancelled my order two days before Christmas, they did not reply until after I had contacted MasterCard and cancelled my payment with them. Thank goodness MasterCard did that for me!
Dear Marlene,
Thank you for your important feedback.
All of our items have a processing time that is shown clearly on the product page. This time depends on our stock availability. In cases where the stock availability changes we will contact the customer within 24 hours with more information regarding their order.
We have canceled you order and refunded in full to your payment account.
We have sent you several messages via our ticket system and resolved this issue to your satisfaction, please kindly check your email and give us a reply.
Thank you for your patience.
Twinkledeals Team
I ordered mermaid blanket 3rd week of November and as of Jan. 02,2017 - 35 days later no order. I"m cancelling, Beware!
Dear Karen,
Thank you for taking the time to write your review.
For the shipping option that you have chosen, unfortunately there is no international tracking number available. However, we shipped your order out on Dec 28,2016, and this delivery service usually takes between 10-25 business days. We kindly ask that you wait a little longer to receive your order.
If you believe that your order should have already arrived, please first check that it is not being held at your local post office.
We have sent you several messages via our ticket system and resolved this issue to your satisfaction, please kindly check your email and give us a reply.
Thank you for your patience.
Twinkledeals Team
I will NEVER order from this place again. They send you a tracking number but shipping company says they haven't received the item yet. But customer service says they have. Twinkledeals is lying, it never takes this long. And to top it all off they don't even know where the package is. This site is horrible, the worst store I ever ordered from. And the customer service is horrible cause they don't know nothing. They'll say we sent u the tracking number and I'm like yea so, UPS's site just says that they have the label not the actual package yet. Their trying to blame it on them, but it's actually twinkledeals that's trying to get over on people. And Twinkledeals don't send me know stupid comment about you sent me the information cause the only thing u keep telling me is what I already know. So save your comment for someone else unless you know EXACTLY where my package is! DO NOT ORDER FROM THEM
Dear vee,
Thank you for taking the time to write a review.
Please note that with our registered and expedited delivery we offer all customers a tracking number. You can use this to track where your package is and see an estimated delivery time.
We have tracked your parcel and the item is in transit now.
We have sent you a message via a ticket. Please login to your account to check and give us a reply.
Awaiting for your reply.
Twinkledeals Team
I placed an order on the 28th of November, just got half of it two days ago. I'm satisfied with the products I received so far. They're exactly like in the pictures. Would recommend!
I ordered a mermaid blanket for Christmas in mid November, my CC was charged on Dec 5, today is Dec 30 and NO product or NO response from "customer service". Buyer beware, do NOT recommend this poorly run company. Too bad, a lot of people like their product but they have no business sense for USA deliveries
Dear RoseMarie,
We feel sorry that you have delivery issue with your order.
Could you please tell us your order number or ticket number?
We will check it and deal with this issue to your satisfaction once received the detail.
Thank you for your patience.
Looking forward to hearing from you.
Twinkledeals Team
Ordered a mermaid blanket on December 6... still have not received... but they have my money from paypal... will never order again. And will tell everyone i know to do the same... very dissappointed
Dear JUDITH,
Thank you for your feedback.
We at Twinkledeals can be contacted 24/7 via our Support Center. If we cannot answer you immediately, we will always reply to your message within 24 hours.
We have checked your order and the item has been delivered sucessfully.
We have messaged you regarding your issue. Please kindly login to your account and reply to us there.
Many thanks,
Twinkledeals Team
Order mermaid blanket first of december, they took money from my bank but never shipped blanket. Website said processing. Today i canceled and requested refund. Lets see if i receive the money back in my account. If not i will fill their inbox with tickets. Company is a scam. I will never order again from company in China.
Dear Janet,
We are sorry to hear you are having issues.
All of our items have a processing time that is shown clearly on the product page.
The total time it will take for you to receive your order is the processing time plus the shipping time.
You can choose the item which has a short processing time.
Could you please tell us your order number? Or please contact us at: https://support.twinkledeals.com/ticket/ticket/index with the subject 'Reply from Sitejabber'.
We look forward to hearing from you.
Best regards,
Twinkledeals Team
I love the blanket I bought the price was good and the product was beautiful
Hugely disappointed with Twinkledeals on so many levels.
I used Twinkledeals for the first time to order a knitted mermaid blanket for my niece for Christmas, I saw some other items on their website that I thought would make nice gifts so I added to my order.
Firstly, their website said ships in 3-7 days. What it doesn't say(at least not prominently), is that it will take an additional 10-25 days to arrive. Over a month has past and Christmas has come and gone and I did not receive the knitted blanket for my niece. I did not receive any updates on the order and it was only after I opened a support ticket did I learn it has shipped on December 6. It is December 28th and not here.
The package I did receive was also missing two other items. Again it was only after opening a support ticket did I find out one of the items was on back order ( intended to be a Christmas gift). I wrote back that they should cancel that item and refund me the money. They responded that the item was suddenly back in stock and shipped so they couldn't refund my money. Ironic.
Of the items I did receive, the quality was terrible. Two jewelry items and they were cheap plastic. Very disappointed, even for costume jewelry.
In summary, company does not provide order updates, items take much too long to arrive (13-32 days), the quality is subpar and a request for refund not honored.
Dear Pat,
Thank you for notifying us of your complaint.
We have checked your issue and sent you a solution via our Support Center. Please reply to us there.
Many thanks,
Twinkledeals Team
I ordered an item for Christmas the day after Thanksgiving. It came 12/27/16. The shipping is a joke, they say there is tracking but it maybe updates and maybe doesn't. According to the tracking on the item I just got, it has been either delivered twice (while still in HI) or it never left the center in Honolulu (I'm in MI). Never could reach anyone in customer service and the website says unless there is a defect I would have to ship it back... TO CHINA. I even checked ahead of time and did not see that it was coming from China (had issues before). I had to order a replacement gift through Amazon or my young family member would have been w/o a gift. AWFUL EXPERIENCE I will never use this site again! Rip off! They probably rely on the fact that it will be less of a hassle for me to do something besides return it to them. Anywhere I can leave a review about them, I will.
Dear Michelle,
Thank you for raising this issue.
All of our items can be shipped using varying shipping methods. The method of shipping can be chosen by the client during the check out process.
Different shipping methods offer different shipping times and we ask that customers select a shipping method that suits them.
For more details on shipping methods, please click here: http://www.twinkledeals.com/shipping-handling.
We have sent you a message regarding your order via our ticket system. Please kindly check this and reply to us there.
We look forward to your reply,
Twinkledeals Team
I ordered a cute little Santa dress on November 16 to wear during the Christmas season. I knew it could could take up to 20 days to arrive, but I would still have it for my events. So, to make this story short, my three events came and went and the dress never arrived until about 40 days after the order was placed. It sat in customs for several days according to the shipping tracking number. Also, I ordered a 2XL and it fit about 1-2 sizes too small. I wish I had read all of the reviews before I placed the order.
Dear Sherry，
Thank you for your review.
All of our items have a processing time that is shown clearly on the product page.
We kindly ask you can wait for your order patiently.
Before purchasing our products we ask that all customers refer to our sizing charts located underneath the product description on every item page. We encourage customers to choose the correct size using this chart along with their exact measurements.
We have sent you a ticket regarding your issue via our Support Center. Please login and kindly reply to us there.
We look forward to hearing from you,
Twinkledeals Team
I ordered a dress on Nov 29... it is now Dec 27th... still no package... I have tried to contact customer service twice now... 1st they say it was shipped out... then 2nd time they said I didn't recieve a tracking # so therefore could not track my item... WTH? Really?
Dear Amanda,
Thank you for taking the time to write your review.
For the shipping option that you have chosen, unfortunately there is no international tracking number available. However, we shipped your order out on Dec 1, and this delivery service usually takes between 10-25 business days. We kindly ask that you wait a little longer to receive your order.
If you believe that your order should have already arrived, please first check that it is not being held at your local post office.
We have sent you a message regarding your order via our ticket system. Please kindly check this and reply to us there.
Best regards,
Twinkledeals Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Dale,
Thank you for raising this issue.
All of our items can be shipped using varying shipping methods. The method of shipping can be chosen by the client during the check out process.
Different shipping methods offer different shipping times and we ask that customers select a shipping method that suits them.
Please login in your account in our website, you could provide us your order number from 'My Order'.
We look forward to your reply,
Twinkledeals Team